Guest Operations Manager Dubai – Lead & Succeed with Hilton in 2026!

Table of Contents

  1. Job Overview

  2. About Hilton Garden Inn & Hilton Worldwide

  3. Other Available Jobs at Hilton

  4. Detailed Job Description

  5. Key Responsibilities of a Guest Operations Manager

  6. Why Choose This Role? Benefits & Culture

  7. Requirements & Qualifications

  8. How to Apply

  9. Frequently Asked Questions (FAQs)

Job Overview

Are you a dynamic hospitality professional with a passion for excellence? Guest Operations Manager Dubai positions are currently the most sought-after roles in the UAE’s thriving tourism sector.

Hilton Garden Inn Dubai – Al Mina is seeking a visionary Guest Operations Manager to join their leadership team. This is not just a job; it is a career-defining opportunity to manage the operational heartbeat of a prestigious property in one of the world’s most exciting cities.

  • Job Title: Guest Operations Manager

  • Company: Hilton Garden Inn

  • Location: Dubai, United Arab Emirates (Al Mina Road)

  • Category: Hotel / Operations

  • Job ID: HOT0C7BP

  • Employment Type: Full-time

If you are ready to lead a diverse team, drive revenue, and ensure every guest leaves with a smile, this is the perfect role for you.

Guest Operations Manager Dubai – Lead & Succeed with Hilton in 2026!
Guest Operations Manager Dubai – Lead & Succeed with Hilton in 2026!

About Hilton Garden Inn & Hilton Worldwide

When you join Hilton Careers UAE, you become part of a legacy that spans nearly a century. Hilton is a leading global hospitality company, with a portfolio that includes everything from luxurious full-service resorts to comfortable extended-stay suites.

Hilton Garden Inn Dubai – Al Mina is a contemporary hotel located in the bustling Port Rashid district. Known for its modern amenities, rooftop pool, and close proximity to Dubai’s key attractions like La Mer and the Dubai World Trade Centre, it is a favorite among business and leisure travelers alike.

Hilton’s vision is “to fill the earth with the light and warmth of hospitality.” This vision unites tens of thousands of team members globally. The company is consistently recognized as a “Great Place to Work,” fostering a culture of diversity, inclusion, and continuous learning.

Other Available Jobs at Hilton

Hilton is constantly expanding its footprint in the Middle East. If the Guest Operations Manager role isn’t the perfect fit, or if you are looking to share opportunities with your network, check out these other exciting openings:

  • Director of Operations – Waldorf Astoria Doha Lusail (Qatar)

  • Duty Manager – Al Mankhool, Dubai

  • Duty Manager (Arabic Speaker) – Waldorf Astoria Dubai Palm Jumeirah

  • Director of Spa & Retail – Waldorf Astoria Dubai Palm Jumeirah

  • GC&E Senior Sales Manager – Business Bay, Dubai

See more jobs in Dubai to find the perfect match for your skills.

Detailed Job Description

What does it mean to be a Guest Operations Manager at Hilton?

This pivotal role bridges the gap between high-level strategy and day-to-day execution. You will be responsible for the effective operational management of the hotel, ensuring that all Heads of Department (HODs) achieve and exceed their revenue and guest satisfaction targets.

You will act as the right hand to the General Manager, actively managing key property issues ranging from capital projects and refurbishment to customer service enhancements. The ideal candidate is someone who can analyze results, spot trends, and implement strategies that drive the business forward while maintaining the “light and warmth” of Hilton hospitality.

This position demands a leader who is resilient, accountable, and capable of making critical decisions under pressure.

Key Responsibilities of a Guest Operations Manager

To excel in Hotel Operations Jobs Dubai, you must be versatile and strategic. Below is a detailed breakdown of what you will be doing on a daily basis:

1. Strategic Leadership & Budgeting

  • Collaborate with GM: Work closely with the General Manager/Area General Manager to manage key property issues, including capital projects and refurbishments.

  • Financial Planning: Assist in the development of meaningful and achievable hotel budgets. You will help set short-term and long-term strategic goals that drive profitability.

  • Cost Control: Ensure that costs are strictly controlled throughout all operational departments. You will analyze results regularly to highlight problem areas and take immediate, appropriate action.

2. Team Management & Development

  • Lead the Team: Provide effective leadership to the hotel management team and team members to ensure all targets are met and exceeded.

  • Mentorship: Manage and develop Heads of Department (HODs). Your goal is to ensure career progression and effective succession planning within the hotel and the wider company.

  • Communication: Hold regular briefings and communication meetings with the HOD team to ensure alignment and transparency.

3. Operational Excellence & Guest Satisfaction

  • Service Delivery: Plan, direct, and coordinate the service delivery of all operational departments to meet and exceed guest expectations.

  • Standards Compliance: Ensure the hotel complies with and exceeds both hotel-specific and company-wide Service Standards.

  • Audit Management: Respond to corporate audits to ensure continual improvement is achieved year over year.

  • Guest Feedback: Actively seek and respond to guest feedback. You will use this data to achieve positive outcomes and maintain high levels of customer satisfaction scores (SALT).

Why Choose This Role? Benefits & Culture

Choosing a career with Hilton means more than just a paycheck. It means joining a culture that rewards your hard work and dedication. Here is why you should apply for Hilton Dubai Jobs:

1. The “Go Hilton” Travel Program

One of the most loved benefits is the Go Hilton travel program. You and your friends/family can stay at Hilton properties around the world at significantly discounted rates. Imagine staying at a Waldorf Astoria or Conrad for a fraction of the price!

2. Career Growth & Mobility

Hilton is famous for promoting from within. A Guest Operations Manager today could be a General Manager tomorrow. With thousands of hotels in over 100 countries, your career path is limitless.

3. Thrive at Hilton

Hilton prioritizes your well-being. The “Thrive at Hilton” initiative focuses on your body, mind, and spirit, ensuring you feel your best at work and at home.

4. Competitive Compensation

In addition to a competitive tax-free salary (standard in UAE), you will likely receive a housing allowance, transportation allowance, and medical insurance, along with performance-based bonuses.

Requirements & Qualifications

Hilton maintains high standards for its leadership teams. To successfully fill this Guest Operations Manager vacancy, you should possess the following:

Essential Qualifications:

  • Education: A degree or diploma in Hotel Management or an equivalent field.

  • Commercial Acumen: Strong financial awareness, preferably with experience in Food and Beverage (F&B) or Rooms Management. You must understand how to drive revenue.

  • Budgeting Skills: Proven experience in managing budgets, revenue proposals, and forecasting results.

  • Industry Knowledge: In-depth knowledge of the hotel, leisure, and service sectors in a luxury or upscale environment.

  • Leadership: Strong leadership skills to effectively manage and motivate a diverse team to achieve high levels of performance.

  • Resilience: You must be accountable, resilient, and have the ability to work under pressure in a fast-paced environment.

Advantageous (Preferred) Skills:

  • Knowledge of hotel property management systems (such as OPERA).

  • Previous experience in the same or a similar role within an international hotel chain.

  • Fluency in multiple languages is always a plus in Dubai’s multicultural environment.

How to Apply

Are you ready to take the next step in your hospitality career? Applying for Guest Operations Manager Dubai roles is simple. Follow these steps:

Click Here to Apply!

Don’t wait! Leadership roles at top-tier properties fill up quickly. Apply today to secure your interview.

Frequently Asked Questions (FAQs)

1. What experience is required for the Guest Operations Manager role? You need a degree in Hotel Management and strong commercial acumen. Experience in Food & Beverage or Rooms Management, along with budgeting and forecasting skills, is highly essential.

2. Is this position open to non-UAE residents? Yes, Hilton often recruits talent globally. However, having prior UAE or Middle East experience can be advantageous due to familiarity with the local market.

3. What is the salary for a Guest Operations Manager in Dubai? While the specific salary is not listed in the job description, management roles in Dubai typically offer a competitive tax-free salary, plus housing and transport allowances.

4. Do I need to speak Arabic? While speaking Arabic is not listed as a mandatory requirement for this specific role, it is always a valuable skill in the UAE hospitality market. English proficiency is a must.

5. What is the “Go Hilton” benefit mentioned? “Go Hilton” is a team member travel program that offers exclusive discounted room rates for employees and their family/friends at Hilton properties worldwide.

Disclaimer: This job post is for informational purposes. Please verify all details and apply directly through the official Hilton Careers portal.