Guest experience supervisor jobs in Dubai 2025 – Lead Front Office Excellence at Aloft Dubai Creek Now

Table of Contents

Job Overview – Guest Experience Supervisor Jobs in Dubai
About Aloft Dubai Creek and Marriott International
Available Jobs and Related Roles at Aloft & Marriott
Job Description – Guest Experience Supervisor, Aloft Dubai Creek
Key Job Responsibilities
Why This Is One of the Best Guest Experience Supervisor Jobs in Dubai
Requirements and Eligibility
How to Apply for the Guest Experience Supervisor Role
FAQs – Guest Experience Supervisor Jobs in Dubai

1. Job Overview – Guest Experience Supervisor Jobs in Dubai

If you’re exploring guest experience supervisor jobs in Dubai and want a role with a global hotel group, the Guest Experience Supervisor position at Aloft Dubai Creek is a strong opportunity.

This role sits within the Rooms & Guest Services Operations career area and focuses on supervising front desk and guest experience activities while still being hands-on with daily operations.

Job Snapshot

Job Title: Guest Experience Supervisor
Brand: Aloft Dubai Creek (part of Marriott International)
Location: Aloft Dubai Creek, Deira, Dubai, UAE
Career Area: Rooms & Guest Services Operations
Position Type: Full Time
Job ID: 25183186

You’ll handle check-ins, check-outs, billing, and guest requests while also supporting and coaching the front office team, helping maintain the playful, modern Aloft experience guests love.

2. About Aloft Dubai Creek and Marriott International

Aloft Dubai Creek

Aloft Dubai Creek is a hip, design-forward hotel located in Deira, with easy access to City Centre Deira and dazzling views over Dubai Creek and both old and new Dubai.

Highlights:

Trendy boutique-style hotel with modern, loft-inspired rooms
Dazzling views of Dubai Creek and city skyline
Convenient location near Deira City Centre Mall and close to Dubai International Airport
Vibrant social spaces, rooftop pool, bars and restaurants that reflect Aloft’s fun, music-inspired brand ethos

Aloft Hotels are known for being “different by design” – upbeat, tech-savvy properties aimed at travelers who want style, social connection and comfort without the stuffiness.

Marriott International

Aloft is part of Marriott International, the world’s largest hotel company with 30+ brands and thousands of hotels in more than 130 countries.

Marriott is known for:

Being the #1 leader in global hospitality
An extensive portfolio of brands, from luxury to select-service
Marriott Bonvoy, an award-winning travel program with millions of members
Strong focus on diversity, inclusion and equal opportunity, where associates’ unique backgrounds are valued and protected by non-discrimination policies

Joining Aloft Dubai Creek means becoming part of the wider Marriott family, with global career paths and training options.

3. Available Jobs and Related Roles at Aloft & Marriott

In addition to this specific Guest Experience Supervisor position, Marriott and Aloft properties in Dubai frequently hire for related roles, such as:

Guest Experience Expert – Lobby Ambassador (Aloft Dubai Creek)
Guest Experience Expert – Front Office (Marriott Executive Apartments Dubai Creek)
Assistant Guest Relations Manager (JW Marriott Marquis Hotel Dubai)
Hotel Cleanliness Expert / Housekeeping Supervisor (Marriott properties across Dubai)

These roles sit within Rooms & Guest Services Operations, Guest Relations, and Front Office management, providing a clear progression ladder from frontline roles to supervisory and managerial positions.

See more jobs in Dubai

4. Job Description – Guest Experience Supervisor, Aloft Dubai Creek

Among guest experience supervisor jobs in Dubai, this role is a blend of operational expertise and team support. You’ll be a key point of contact for guests, ensure smooth front desk operations, and act as a role model for service standards.

Core purpose of the role:

Supervise and support the front office team in delivering efficient, accurate and friendly guest service.
Handle complex guest requests and issues with professionalism and empathy.
Ensure that Marriott and Aloft brand standards are consistently met in all guest-facing interactions.
Assist management in training, evaluating, counseling and motivating front office associates.

This role is ideal if you:

Already have front desk or guest experience background in a hotel
Enjoy coaching others and leading by example
Value a modern, vibrant work environment where guest connection and personality matter

5. Key Job Responsibilities

5.1 Front Desk Operations

Process all guest check-ins and check-outs
- Verify guest identity and form of payment
- Assign rooms based on preferences and availability
- Activate and issue room keys
Set up accurate guest accounts according to individual requirements.
Enter loyalty program information (Marriott Bonvoy / previous Marriott Rewards).

5.2 Billing, Cashiering and Reporting

Ensure rates match market codes and document any exceptions.
Secure payment prior to issuing room keys and verify or adjust billing as needed.
Process all payment types, vouchers, paid-outs, and charges.
Balance and drop receipts at the end of shift.
Count and secure the cash bank at the beginning and end of shift.
Complete cashier and closing reports, and compile/review daily reports, logs, and contingency lists.

5.3 Guest Requests and Problem Resolution

Supply guests with directions, property information, and local area insights.
Accommodate guest requests, involving the right departments (Housekeeping, Engineering, F&B) when needed.
Follow up to ensure requests have been completed and guests are satisfied.
Notify Loss Prevention/Security of any reports of theft or suspicious activity.

5.4 Supervisory and People Responsibilities

Assist management with:
- Training new associates
- Evaluating performance
- Counseling, motivating and coaching team members
Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
Develop and maintain positive working relationships and support the team to reach common goals.
Listen and respond appropriately to employee concerns.

5.5 Brand Standards, Safety and Professionalism

Follow company policies and procedures at all times.
Report accidents, injuries, and unsafe work conditions to the manager promptly.
Complete required safety training and certifications.
Maintain a clean, professional appearance and uphold the Aloft/Marriott dress and grooming standards.
Protect company assets and ensure confidentiality of proprietary information.

5.6 Communication and Guest Interaction

Welcome and acknowledge guests warmly; thank guests with genuine appreciation.
Anticipate and address guest service needs, including assisting individuals with disabilities.
Speak clearly and professionally; use proper telephone etiquette.
Prepare and review written documents accurately and completely.
Ensure adherence to quality standards in all guest interactions.

5.7 Physical and General Duties

Enter and locate information using computers/POS systems.
Stand, sit, or walk for extended periods as required by the shift.
Move, lift, carry, push or pull objects weighing up to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors or management.

6. Why This Is One of the Best Guest Experience Supervisor Jobs in Dubai

Several factors make this opportunity at Aloft Dubai Creek especially attractive compared to other guest experience supervisor jobs in Dubai:

1. Work in a hip, modern hotel brand
Aloft Hotels are known for their urban, tech-savvy design and energetic social spaces, appealing to younger, lifestyle-focused travelers. You get to work in an environment that’s casual, creative, and guest-centric.

2. Be part of Marriott International
You’re joining the world’s largest hotel company, Marriott International, with global mobility, training, and promotion opportunities across 30+ brands and thousands of properties.

3. Prime location at Dubai Creek
Aloft Dubai Creek’s location near Deira City Centre and close to Dubai International Airport means you’ll interact with a mix of business travelers, tourists, and staycation guests, keeping the role varied and dynamic.

4. Growth from frontline to leadership
The Guest Experience Supervisor position is a natural stepping stone towards roles like Front Office Manager, Guest Relations Manager, or Rooms Division leadership within Marriott.

5. Inclusive, values-driven culture
Marriott emphasises equal opportunity, non-discrimination and creating a workplace where different backgrounds are celebrated and supported. This adds stability and a sense of belonging for long-term career growth.

7. Requirements and Eligibility

To be considered for this Guest Experience Supervisor role at Aloft Dubai Creek, you’ll typically need:

Education

High school diploma or G.E.D. equivalent (minimum).

Work Experience

At least 1 year of related work experience in guest services, front desk, or a similar hotel role.
At least 1 year of supervisory experience, ideally within a hospitality or customer-facing environment.

Skills and Competencies

Strong customer service orientation and passion for hospitality.
Ability to train, motivate and support a small team.
Comfortable working with PMS/POS systems and computers.
Good communication skills in clear, professional English; additional languages are always an advantage in Dubai.
Ability to handle cash, billing, and reconciliation accurately.
Strong attention to detail, particularly around guest identity, payments, and security.

Physical and Availability Requirements

Ability to stand, walk, and perform physical tasks for extended periods.
Willingness to work shifts, weekends, and public holidays, as hotel operations run 24/7.
Eligibility to work in the UAE (residency status, visa/work permit as applicable).

8. How to Apply for the Guest Experience Supervisor Role

If this sounds like the next step in your hospitality journey, here’s how to approach your application for one of the top guest experience supervisor jobs in Dubai:

Click Here to Apply!

9. FAQs – Guest Experience Supervisor Jobs in Dubai

1. Do I need previous Marriott experience to apply?
No. Prior Marriott experience is not mandatory. However, experience in another 4 or 5-star hotel or in guest-facing roles will strengthen your application.

2. Is this a front desk or back-of-house role?
This is primarily a front desk / front-of-house role. You’ll interact directly with guests at check-in and check-out, handle requests, and supervise team members working in the lobby and reception area.

3. What shifts should I expect as a Guest Experience Supervisor?
Like most guest experience supervisor jobs in Dubai hotels, this role typically involves rotating shifts, including mornings, evenings, nights, weekends and public holidays, depending on business needs.

4. Will I have opportunities to grow within Marriott?
Yes. One of the key benefits of working at Aloft Dubai Creek is being part of Marriott International’s global network, giving you access to training, online learning platforms, and internal job postings across hundreds of hotels and 30+ brands.

5. Do I need a hospitality degree to be hired?
A hospitality degree is not required. The minimum education is a high school diploma or G.E.D., but additional hospitality education or certifications can help you stand out among other candidates.