Front Office jobs Dubai offer an energetic pathway at Aloft Palm Jumeirah as a Front Office Talent Coach, where you champion guest journeys beyond routine check-ins. As a roaming Guest Experience Expert, you anticipate needs, solve issues fast, share local highlights, and keep arrivals, departures, and documentation spotless while upholding safety, privacy, and brand standards. You’ll coordinate with housekeeping and engineering, support luggage assistance, manage queues, and model professional etiquette that elevates team performance. With Marriott’s inclusive culture and clear progression into supervisory tracks, this hands-on role suits upbeat, people-first problem solvers who thrive on movement, music, and memorable service.
Table of Contents
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Job Overview
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About the Company
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Available Jobs (and Related Roles)
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Job Description
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Key Responsibilities
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Why This Role?
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Requirements
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How to Apply
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FAQs
Job Overview
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Job Title: Front Office Talent Coach (Guest Experience Expert)
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Company: Aloft Palm Jumeirah (Marriott International)
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Location: Dubai, United Arab Emirates (Palm Jumeirah)
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Career Area: Rooms & Guest Services Operations
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Employment Type: Full-time | Entry Level Manager
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Job ID: 25176645
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Start Date: Applications currently open
If you’re targeting Front Office jobs Dubai, the Front Office Talent Coach role at Aloft Palm Jumeirah puts you at the center of memorable guest journeys. This isn’t just about smooth check-ins and check-outs. You’ll be a Guest Experience Expert empowered to move across the lobby and public spaces, anticipate needs, respond to requests, and connect people to the energy of Palm Jumeirah. From handling operational needs and crafting spotless reports to sharing insider tips and assisting with luggage, you make every interaction feel like part of the experience—while upholding safety, brand standards, and polished, professional communication.
About the Company
Aloft Hotels champions modern design, music-led experiences, and an easygoing vibe that doubles as a launchpad for curious travelers. As part of Marriott International, Aloft offers the best of both worlds: a youthful brand personality and the stability of a global hospitality leader. At Aloft Palm Jumeirah, associates are encouraged to express themselves, bring fresh ideas, and build authentic connections with guests. Marriott’s inclusive culture values the unique backgrounds and experiences of its people, with a clear commitment to equal opportunity, growth, and belonging across an international network of properties and brands.
Available Jobs (and Related Roles)
Exploring Front Office jobs Dubai more broadly? The skills from this role translate well into:
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Guest Service Agent / Front Desk Agent
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Concierge / Lobby Ambassador
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Night Auditor / Front Office Supervisor
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Rooms Controller / Duty Manager (progression role)
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Guest Relations Executive
See more jobs in Dubai across Rooms, Guest Services, and Hospitality Operations.
Job Description
As a Front Office Talent Coach, you lead by example on the floor, guiding guests through their stay with warmth, efficiency, and confidence. You’ll support every touchpoint—registration, room readiness queries, billing questions, local recommendations, luggage assistance, and smooth departures—while maintaining meticulous records and reports. The role blends service, coordination, and coaching: you’ll model best-in-class etiquette, help align front desk rhythms, and keep service standards consistent across the shift.
Success here is equal parts people skills and process rigor. You’ll harness empathy, active listening, and situational awareness to solve problems fast, and you’ll use checklists, logs, and briefings to keep the team synchronized. The environment is kinetic—you’ll be on your feet, moving between lobby zones, elevators, and back-of-house corridors—so stamina, poise, and attention to detail matter. Most importantly, you’ll make each transaction feel effortless and personal, turning moments into memories.
Key Responsibilities
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Own the arrival & departure flow: Welcome guests by name where possible, handle registration with accuracy, verify preferences, and manage check-outs with clarity and care.
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Anticipate needs: Ask thoughtful questions, read cues, and proactively offer solutions—late check-out options, luggage assistance, local dining and transport tips.
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Respond to requests fast: Route maintenance tickets, coordinate with Housekeeping, escalate urgent needs, and follow through until resolved.
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Craft clean documentation: Complete daily reports, logs, and handovers; ensure billing, folios, and incident notes are accurate and audit-ready.
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Coach on the floor: Model polished phone, email, and in-person etiquette; reinforce safety, privacy, and brand standards; share quick tips that elevate team performance.
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Keep the lobby moving: Manage queues, support self-check-in tech (where available), and balance speed with genuine hospitality.
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Protect guest privacy: Maintain confidentiality, follow PII protocols, and safeguard company assets and systems.
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Uphold standards & safety: Wear the uniform with pride, meet grooming expectations, and champion a safe, clean, compliant workplace.
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Handle the hands-on tasks: Assist with loading/unloading, transport luggage to rooms or the bell area, and help guests navigate stairs or ramps when needed.
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Know your neighborhood: Share local highlights, events, and transport info so every recommendation feels curated and useful.
Why This Role?
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High-impact hospitality: You shape first impressions and last memories—your service becomes a guest’s story about Dubai.
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Empowered operations: You’re trusted to move, decide, and deliver without micromanagement, keeping the experience fluid.
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Career runway: Marriott’s global footprint opens doors to Front Office Supervisor, Duty Manager, Guest Relations, or Rooms Division tracks.
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Culture that fits you: Aloft celebrates confident self-expressers—bring your personality, music taste, and authentic voice to work.
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Skills that travel: Active listening, service recovery, cross-department coordination, and operations discipline are portable across brands and geographies.
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Palm Jumeirah energy: Work in one of Dubai’s most iconic neighborhoods where the lobby buzz meets destination vibes.
Requirements
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Education: High school diploma or G.E.D. equivalent.
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Experience: No related work experience required (hotel exposure is a plus).
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Supervisory Experience: Not required.
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Licenses/Certifications: None required.
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Core Abilities:
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Professional communication—clear, friendly, brand-aligned phone and in-person etiquette.
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Problem-solving under time pressure—triage requests, set expectations, and close the loop.
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Documentation discipline—clean reports, accurate folios, thorough handovers.
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Physical Readiness:
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Stand, sit, and walk for extended periods; move through narrow or elevated spaces, stairs, and service ramps.
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Lift/carry/push/pull up to ~50 lbs (23 kg) unassisted; up to ~100 lbs (45 kg) with assistance.
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Reach overhead and below the knees; bend, twist, pull, and stoop as needed during the shift.
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Standards & Compliance:
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Champion workplace safety; follow policies and procedures; protect confidentiality and company assets.
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Maintain uniform and grooming to premium, brand-right standards.
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Mindset: Positive, curious, and open; comfortable with change; energized by face-to-face interaction.
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Eligibility: Right to work in the UAE as applicable; willingness to work a rotating schedule (weekends/holidays as needed).
How to Apply
Submit via the official careers portal: click here!
FAQs
1) Are Front Office jobs Dubai at Aloft suitable for newcomers to hospitality?
Yes. This role does not require related work experience. Strong communication, a helpful attitude, and stamina for an active, guest-facing shift will set you up for success.
2) What makes Aloft different from a traditional front desk environment?
Aloft empowers Guest Experience Experts to roam and solve—less “behind the desk,” more visible, mobile service that keeps the lobby lively and responsive.
3) What physical demands should I expect?
You’ll stand and walk for much of the shift, navigate stairs and service ramps, and occasionally lift or move luggage—up to ~50 lbs alone and ~100 lbs with help.
4) What progression can I aim for after this role?
Typical pathways include Front Office Supervisor, Duty Manager, Guest Relations, Rooms Controller, and cross-exposure to Reservations or Loyalty roles within Marriott.
5) Which habits define top performers in Front Office jobs Dubai?
They greet quickly, listen actively, own issues end-to-end, document clearly, and keep calm during peaks. They also use local knowledge to personalize the stay.
6) How does Marriott support inclusion and growth?
Marriott promotes an inclusive environment with equal opportunities and global career mobility—learning resources, coaching, and internal moves across brands and regions.
Final Note
For candidates seeking Front Office jobs Dubai with real autonomy, variety, and a brand that lets your personality shine, the Front Office Talent Coach role at Aloft Palm Jumeirah is a powerful springboard. You’ll master guest advocacy, real-time problem solving, and polished service rhythms—skills that travel anywhere in Marriott’s world. If you love movement, music, and meaningful interactions, this is your lane. Apply and start crafting the stays people will remember.