Table of Contents
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Front of House Team Leader Dubai 2025 – Job Overview
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About Macro – The Company Behind the Role
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Available and Related Jobs at Macro
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Front of House Team Leader Job Description
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Key Job Responsibilities
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Why Choose This Front of House Team Leader Dubai 2025 Role
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Requirements and Candidate Profile
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How to Apply for Front of House Team Leader Dubai 2025
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FAQs – Front of House Team Leader Dubai 2025
Front of House Team Leader Dubai 2025 – Job Overview
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Job Title: Front of House Team Leader
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Company: Macro (Global Facilities Management Specialist)
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Location: UAE, Dubai – Uptown Tower Building
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Employment Type: Permanent, onsite
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Working Location Category: Onsite, flagship high-rise building
The Front of House Team Leader Dubai 2025 position is an exciting opportunity to join Macro’s facilities management business, supporting a new flagship high-rise built to high standards in Dubai. This is a customer-oriented, leadership-focused role where the needs of staff, visitors and tenants are treated as paramount.
You will take ownership of the end-to-end care of all staff and visitors on-site, ensure first-class front of house service, and protect the client’s reputation by handling or escalating any concerns related to the building experience. If you come from a five-star hotel front office background and want to move into corporate, property and facilities environments, this is a strong next step.
About Macro – The Company Behind the Role
Macro is a recognised global specialist in facilities management, delivering workplace design, helpdesk services, interim property management and innovative building solutions. The company focuses on making buildings healthier, smarter and more sustainable through advanced technology and people-centered services.
Macro’s culture is guided by four core values:
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Drive for Better – constantly improving processes and outcomes
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Delight Customers – putting the client experience at the heart of every decision
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Do What’s Right – acting with integrity and responsibility
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Develop People – investing in growth, skills and career development
Strategically, Macro focuses on:
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Everyday Excellence
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Outstanding Experience
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Everlasting Impact
Joining as a Front of House Team Leader Dubai 2025 means becoming part of an organisation that prioritises innovation, technology and people, while offering a supportive, community-orientated culture.
Available and Related Jobs at Macro
Although this article focuses on the Front of House Team Leader Dubai 2025 role for Uptown Tower, Macro typically recruits for a range of positions in facilities management and property services, such as:
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Front of House Associate / Receptionist
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Facilities Coordinator / Facilities Supervisor
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Workplace Experience Manager
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Helpdesk / Service Desk Coordinator
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Tenant Relations or Community Manager
Front of House Team Leader Job Description
As Front of House Team Leader Dubai 2025, you will be a key representative of Macro at a top-tier, high-rise building in Dubai. You will support the Supervisor and building management team in delivering a first-class front of house and reception operation while managing day-to-day activities that shape the visitor and tenant experience.
Your role centres on:
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Leading front of house operations on shift
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Providing exceptional customer service to staff, tenants, guests and VIP visitors
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Ensuring that all reception and public areas are maintained to a high standard
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Monitoring previous issues and making sure they are properly resolved or escalated
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Supporting corporate events and building operations across the property
This position is ideal for:
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Experienced front office professionals from five-star hotels in the UAE
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Reception team leaders who want to transition into corporate or property environments
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Service-driven individuals confident in managing people, processes and client expectations
Key Job Responsibilities
Front of House Operations
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Assist the Supervisor and building management with all Front of House operations and associated functions.
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Help manage the shift schedule, ensuring adequate coverage at all times.
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Provide reception cover, including greeting staff, visitors and VIP guests warmly and professionally.
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Ensure the reception and lobby areas are maintained to consistently high standards of cleanliness and presentation.
Monitoring and Issue Resolution
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Monitor all relevant areas within your remit and ensure that previous issues have been satisfactorily resolved or fully closed off.
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Take ownership of recurring or complex issues and escalate to the appropriate party when needed.
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Act as a visible point of contact for tenants and staff, ensuring that concerns are handled promptly and professionally.
Inventory and Administrative Tasks
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Perform routine inventory duties, monitoring and maintaining current stock levels (e.g., front of house supplies, forms, stationery).
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Assist with client reports as required, providing accurate and timely data on front of house operations, visitor statistics or service levels.
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Demonstrate strong attention to detail and ownership of processes related to your areas of responsibility.
Reception and Call Handling
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Answer all calls professionally and promptly, following service standards and agreed response times.
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Direct calls to the correct departments or individuals and ensure messages are relayed clearly.
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Provide information about the building, facilities and procedures when asked by visitors, tenants or suppliers.
Event Support and Coordination
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Handle corporate events by assisting with venue setup, attendee flow and meeting requirements.
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Coordinate closely with building management, facilities teams and client stakeholders to deliver seamless events.
Customer Experience and Stakeholder Engagement
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Focus on delivering the client what we promise, ensuring expectations are met or exceeded.
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Deliver superior customer service and maintain key tenant and stakeholder engagement through:
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Effective and timely communication
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Professional follow-up on requests
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Proactive relationship-building
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Represent Macro’s values and brand in every interaction, protecting and enhancing the client’s reputation.
Additional Responsibilities
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Carry out other reasonable duties as required by the line manager.
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Support continuous improvement initiatives and suggest ways to enhance the front of house experience.
Why Choose This Front of House Team Leader Dubai 2025 Role
This Front of House Team Leader Dubai 2025 opportunity offers more than a standard reception job. It positions you at the centre of a flagship building and a global facilities management brand.
Work in a Flagship High-Rise Building
You’ll be part of the team managing Uptown Tower, a new high-standard high-rise in Dubai. This means:
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A premium, modern workplace environment
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Exposure to high-profile tenants, visitors and corporate events
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Responsibility for maintaining a prestigious image in a visible, central location
Step Up from Hotel to Corporate
The role is particularly attractive if you:
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Have five-star hotel experience in the UAE, especially in Front Office
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Want to move into a corporate facilities management and property context
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Enjoy structured office hours and a building-based environment while still delivering hospitality-level service
Join a People-Focused, Technology-Driven Business
Macro invests in innovation and digital solutions to make buildings smarter and healthier. As Front of House Team Leader, you’ll:
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Be part of a future-oriented facilities management model
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Work in a culture that values Everyday Excellence and Outstanding Experience
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Benefit from a supportive culture that recognises performance and development
Develop Leadership and Client-Facing Skills
This role allows you to grow your:
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People management skills, including shift oversight and associate satisfaction
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Stakeholder management and client relationship building
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Exposure to FM operations, tenant engagement and corporate reporting
These skills can lead to future roles such as Front of House Manager, Facilities Supervisor, Workplace Experience Manager or broader client account positions.
Requirements and Candidate Profile
To excel as a Front of House Team Leader Dubai 2025, you should align with the following profile:
Experience
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Experience working in a five-star hotel in the UAE
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Front Office experience (reception or similar customer-facing role)
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Exposure to premium service standards and a multicultural guest base
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Prior experience in a team lead or senior front office position is a strong advantage
Skills
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Good people management skills and the ability to support associate satisfaction and engagement
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Excellent communication skills, both written and oral
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Ability to establish strong relationships with clients, customers and service providers
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Strong organisational skills and attention to detail
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Confidence in handling multiple tasks and priorities calmly and efficiently
Language
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Native or fluent proficiency in Arabic, Russian or Mandarin is required or highly preferred
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Strong English communication is also essential in Dubai’s international environment
Personal Attributes
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Friendly, proactive and “can-do” attitude, always treating the customer’s needs as paramount
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Professional and polished presentation suitable for a high-profile building
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Ownership mindset, taking responsibility for your remit and escalating issues when necessary
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Comfort working onsite in a fast-paced, client-facing environment
Diversity and Inclusion
Macro’s “This is Me” EDI (Equity, Diversity and Inclusion) campaign reflects the company’s commitment to creating a workplace where everyone feels safe to bring their whole selves to work. The organisation values individual needs, encourages open discussion about adjustments, and supports both personal and professional wellbeing.
How to Apply for Front of House Team Leader Dubai 2025
To apply for the Front of House Team Leader Dubai 2025 position at Uptown Tower with Macro:
FAQs – Front of House Team Leader Dubai 2025
1. Do I need five-star hotel experience for this Front of House Team Leader Dubai 2025 role?
Yes, experience in a five-star hotel in the UAE is strongly preferred because the role requires premium service standards and familiarity with high-end guest expectations.
2. Is this role mainly reception-based or broader front of house?
It covers both. You will provide reception cover and greeting duties, but you are also responsible for monitoring front of house areas, supporting events, managing shifts and assisting with reporting and inventory tasks.
3. Which languages are most important for this position?
The ideal candidate will have native or fluent proficiency in Arabic, Russian or Mandarin, alongside strong English communication skills. This reflects the diverse tenant and visitor base in Dubai.
4. Will I manage a team in this job?
You will support the Supervisor with front of house operations and shift scheduling, and you will be expected to demonstrate good people management skills. While you may not be the overall line manager for all associates, you play a key leadership role in day-to-day front of house activities.
5. Can this role lead to other positions within Macro?
Yes. Successful Front of House Team Leaders often progress into roles such as Front of House Manager, Facilities Supervisor, Client Services Manager or other positions within Macro’s global facilities management operations, especially if they demonstrate strong leadership, customer service excellence and alignment with the company’s values.