Front Desk Agent Job: Are you a Saudi National looking to start a luxury career at the Red Sea? One of the most famous hotel brands in the world is looking for you. Raffles The Red Sea is opening its doors soon and they need talented people right now. This is more than just a job. It is a chance to be part of Saudi Arabia’s future and work in a paradise setting. This Urgent Hiring notice is for people who love helping others and want to grow in the hospitality world. I will guide you through everything you need to know to get hired.
Raffles The Red Sea is a part of the Accor Group. It sits in the middle of the Red Sea Project which is a massive new tourism hub. This hotel is famous for high quality service and extreme luxury. If you get this role, you will be the first face that guests see when they arrive at this stunning resort.
Job Summary
Here are the quick facts about this exciting opportunity. Please review them carefully before you prepare your application.
| Detail | Information |
|---|---|
| Job Title | Front Desk Agent |
| Company | Raffles The Red Sea (Accor) |
| Sector | Hospitality and Rooms |
| Website | https://www.raffles.com |
| Hiring Status | Actively Hiring (Pre-Opening) |
| Location | Red Sea Project, Saudi Arabia |
| Work Type | Onsite (Full-Time) |
| Experience | 1 to 2 years preferred |
| Nationality | Saudi National (Required) |
| ATS Keywords | Opera PMS, Guest Relations, Luxury Service, Check-in, Billing |
| Expected Salary | 6,000 to 9,000 SAR (Estimated) |
| Visa | Not required for locals |
| Apply Link | Official Application Link |
Company Overview
Raffles The Red Sea is a sanctuary of refined elegance. It is part of the Red Sea Global project. This resort features 361 rooms and 11 unique dining concepts. Some restaurants are even built over the water with views of the mangroves. The hotel is owned by Accor, which is a global leader in travel. Accor operates over 5,500 hotels across 110 countries. This is a verified fact from their latest corporate report. Working here means you are part of a massive global family.
Expats and locals love working for Raffles because of the training programs. They treat their staff with great respect. You will learn the highest standards of luxury. The Red Sea destination is a sustainable project. It aims to protect the environment while showing the beauty of Saudi Arabia to the world. It is one of the most talked-about projects in the world today. You can be one of the pioneers who starts their career here during the pre-opening phase.
💡 Pro Tip: Pre-opening roles are great for your CV. They show that you can build a department from the ground up. Employers love this experience.
Why This Job is a Great Career Move
This role is perfect for someone who wants to work in Ultra Luxury hospitality. You will report to the Front Office Manager. The work environment is professional but warm. You will meet people from all over the world. This is a Permanent role with long term stability. The growth opportunities are endless. Since Raffles is part of Accor, you could eventually work in Paris, Dubai, or London.
The hotel is currently in its pre-opening stage. This means you will help set the standards. You will learn how a luxury resort prepares for its first guest. Bold leadership and excellent communication are key here. You will get to work in a place that looks like a vacation spot every single day. The Tax-Free Salary makes it even better for your savings.
Key Responsibilities
What will you do every day? Here are the most important tasks for a Front Desk Agent:
- Guest Welcome: Provide a warm and elegant greeting to every guest by using their name.
- Check-in Process: Handle all arrival and departure steps with high accuracy and speed.
- Guest Preferences: Record and remember guest likes and dislikes to make their stay special.
- Service Excellence: Answer questions about the hotel, dining, and local island attractions.
- Problem Solving: Handle any guest complaints with empathy and find a quick solution.
- Financial Tasks: Manage guest bills and process payments correctly using the hotel system.
- Teamwork: Talk to Housekeeping and Butler services to make sure rooms are ready on time.
✅ Good News: You will work with a world-class team. You will have access to the latest hotel technology like the Opera Property Management System (PMS).
Requirements and Qualifications
Mandatory Requirements
- Nationality: You must be a Saudi National to apply for this specific role.
- Experience: At least 1 to 2 years in a luxury or 5-star hotel front office.
- Pre-Opening: Experience in a hotel pre-opening phase is a must for this team.
- Language: You must be fluent in English. This is the main language for global guests.
- Tech Skills: You need to know how to use Opera or a similar hotel system.
Nice to Have Skills
- Education: A degree or diploma in Hospitality Management is a big advantage.
- Languages: Speaking other languages like French or Chinese is a huge plus.
- Software: Good skills in Microsoft Office like Word and Excel.
⚠️ Important: Grooming is very important at Raffles. You must always look polished and professional. Your appearance represents the brand.
Salary and Benefits
Raffles takes good care of its team members. While the exact salary depends on your experience, luxury resorts in this area offer competitive pay. Because this is Saudi Arabia, you will enjoy a Tax-Free Salary. This means you keep every riyal you earn. Here is a look at what the benefits package usually includes.
| Benefit Type | Description |
|---|---|
| Basic Salary | Paid monthly without tax deductions. |
| Accommodation | High-quality Accommodation included at the resort site. |
| Transportation | Provided for all staff within the Red Sea project. |
| Medical Insurance | Comprehensive health coverage included. |
| Annual Leave | 30 days of paid vacation per year. |
| Food | Meals are provided in the staff restaurant. |
You will also receive an end of service benefit. This is a lump sum of money paid when you leave the company. It is calculated based on how many years you worked. For example, if you stay for five years, you get a nice bonus for your loyalty. This helps you build a strong financial future while you enjoy life at the beach.
Who Should Apply?
I recommend this job to young Saudi professionals who have a “service heart.” If you enjoy making people smile and you stay calm under pressure, you are a great fit. You should apply if:
- Passionate People: You truly love the world of luxury travel.
- Detail Oriented: You notice small things that others miss.
- Flexible Workers: You are happy to work shifts including weekends and holidays.
- Cultural Ambassadors: You want to show Saudi hospitality to the rest of the world.
About Location: The Red Sea, Saudi Arabia
The Red Sea Project is located on the west coast of the Kingdom. It is a group of beautiful islands and lagoons. The weather is warm all year round. In the summer, it is hot, but the sea breeze helps. The lifestyle is very quiet and nature-focused. There is no heavy city traffic here. You will live in a modern staff village with great facilities. Public transport is provided by the company to move around the project area. It is a perfect place for someone who loves the ocean.
| Factor | Details |
|---|---|
| City Type | Resort Destination / Remote |
| Commute | Company shuttle buses |
| Cost of Living | Low (Since housing and food are provided) |
| Savings Potential | High (Up to 70% of salary can be saved) |
Day in the Life of a Front Desk Agent
“My morning starts with a briefing from the night shift. I check the VIP guest list for the day. When guests arrive by boat, I greet them with a cold drink and a warm smile. I use the Opera system to check them in quickly. Throughout the day, I help guests book spa treatments or dinner tables. I coordinate with the butlers to ensure every room is perfect. Even when it gets busy, I maintain a calm and elegant vibe. At the end of the day, I feel proud knowing I helped someone have a perfect vacation.”
How to Apply
The application process is simple but you must be careful. Follow these steps to increase your chances of getting an interview.
- Step 1: Click the blue button below to go to the official career page.
- Step 2: Create a profile on the SmartRecruiters platform.
- Step 3: Upload your CV in a clear PDF format.
- Step 4: Fill in the details about your Saudi nationality.
- Step 5: Wait for the screening call from the HR team.
- Step 6: Attend the assessment and interview rounds.
The whole process usually takes 3 to 6 weeks. Be patient but keep checking your email.
CV Tip: Make sure your CV shows your experience with “Opera PMS” and “Luxury Guest Service.” Use action words like “Managed,” “Coordinated,” and “Resolved.” Highlight any awards you won at your previous hotel.
Visa and Legal Corner
This specific role is reserved for Saudi Nationals. This is part of the Saudization or Nitaqat program. The government wants to see more locals in the tourism sector. For international candidates looking at other roles, Raffles does provide Visa Sponsorship. However, for this Front Desk Agent position, you must have a Saudi National ID.
Here are the documents you will need if you get the job:
- Valid Saudi National ID card.
- Updated CV with a professional photo.
- Educational certificates (Attested).
- Experience letters from previous hotels.
- A clean medical check report.
Most contracts in Saudi Arabia have a 90 day probation period. This is normal. It gives both you and the company time to see if you are a good match. Raffles follows all Saudi Labor Laws strictly.
FAQ
Do I need to live on the island?
Yes, most staff live in the dedicated staff village. Accommodation included in your contract makes this very easy. It is a high-quality living space with gyms and social areas.
Is there an age limit for this job?
There is no strict age limit. However, you must be energetic and able to stand for several hours during your shift. Most applicants are between 20 and 40 years old.
Is the salary really tax-free?
Yes, in Saudi Arabia, there is no personal income tax for individuals. The amount you agree on in your contract is the amount you receive in your bank account.
Can I apply if I don’t have luxury experience?
The company prefers 5-star experience. If you have worked in 4-star hotels but have a great attitude and perfect English, you should still apply.
What is the interview like?
The interview will focus on your personality and how you handle guest problems. They might ask you to role-play a situation where a guest is unhappy.
Disclaimer
- We are a job information website and not the employer.
- This summary is based on publicly available information from Accor and SmartRecruiters.
- We never ask for money for job applications. If someone asks for a fee, it is a scam.
- Please always verify the final contract terms with the official HR department.
- Job details and deadlines can change at any time without notice.