📘 About First Abu Dhabi Bank – Team Leader Contact Centre Vacancy
The First Abu Dhabi Bank Team Leader Contact Centre Abu Dhabi vacancy is a competitive career opportunity designed for skilled professionals who aspire to grow within the region’s top banking institution. As the leading financial powerhouse in the Middle East, First Abu Dhabi Bank continues to set benchmarks in service quality, innovation, and operational excellence.
This role is ideal for individuals with strong leadership abilities, excellent communication skills, and proven experience in managing customer service teams within fast-paced environments. Responsibilities include overseeing CSR teams, meeting service benchmarks, monitoring performance, and maintaining a culture of quality and trust. With FAB’s strong commitment to employee development and continuous improvement, this is a promising opportunity for candidates pursuing advancement in FAB Contact Centre Jobs or exploring long-term pathways across Abu Dhabi Bank Careers.
📑 Table of Contents
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Job Overview
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Job Categories
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Primary Responsibilities
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Why Work at First Abu Dhabi Bank
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Candidate Eligibility Criteria
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How to Apply
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FAQs
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Final Thoughts
📌 Job Overview
Company: First Abu Dhabi Bank
Position: Team Leader – Contact Centre
Location: Abu Dhabi
Interview Date: Apply Immediately
Employment Type: Full-time
Experience: Minimum 3 years in customer service or contact centre roles
Based in Abu Dhabi, this leadership role invites energetic professionals to supervise contact centre representatives while ensuring the highest standards of customer satisfaction. With strong career progression opportunities and structured training programs, this position is perfect for applicants building meaningful careers through FAB Contact Centre Jobs or seeking long-term growth within Abu Dhabi Bank Careers.
🗂️ Job Categories
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Customer Service
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Banking Operations
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Contact Centre Supervision
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Leadership and Coaching
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Sales and Cross-Selling
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Quality Control
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Service Level Management
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Compliance and Operational Control
📋 Primary Responsibilities
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Lead CSR teams operating 24/7 in Abu Dhabi
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Ensure SLAs and service levels are consistently achieved
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Conduct regular quality evaluations
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Prepare daily, weekly, and monthly performance reports
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Mentor and coach team members
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Oversee rotating shifts and ensure timely attendance
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Handle escalations and ensure effective resolution
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Support cross-selling and sales targets
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Suggest improvements to enhance customer experience
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Conduct monthly performance reviews
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Recommend training programs
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Ensure compliance with FAB policies
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🌟 Why Work at First Abu Dhabi Bank?
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Opportunity to grow within the region’s strongest financial institution
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Dynamic, multicultural work environment
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Career-long training and development
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Competitive compensation and benefits
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Culture of recognition and continuous improvement
🎯 Candidate Eligibility Criteria
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Bachelor’s degree from a recognized university
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Minimum 3 years of customer service or contact centre experience
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Fluency in English and Arabic
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Strong communication and leadership skills
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Knowledge of banking products and processes
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Ability to manage conflicts and analyze performance
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Experience in coaching and team management
📝 How to Apply
This vacancy is perfect for professionals who aspire to lead teams, improve customer experience, and develop long-term careers within a respected banking institution in Abu Dhabi. The role provides tremendous opportunities for individuals building a future through FAB Contact Centre Jobs or advancing strategically within Abu Dhabi Bank Careers.
Applicants should apply through the official FAB careers platform as early as possible.
👉 Apply Here.
❓ Frequently Asked Questions (FAQs)
1. Is the position based in Abu Dhabi?
Yes, the vacancy is fully based in Abu Dhabi.
2. What experience is required?
A minimum of 3 years in customer service or contact centres.
3. Is bilingual communication needed?
Yes, fluency in English and Arabic is essential.
4. Does the role include shift work?
Yes, the Contact Centre operates 24/7 on rotating shifts.
5. Are leadership skills required?
Yes, you will lead and coach CSR teams daily.
6. Are international applicants welcome?
Applicants legally eligible to work in Abu Dhabi may apply.
7. Does the role support banking career growth?
Absolutely — it is an excellent step within Abu Dhabi Bank Careers.
🏁 Final Thoughts
The First Abu Dhabi Bank Team Leader Contact Centre Abu Dhabi opportunity is one of the most promising leadership roles for professionals seeking career stability, growth, and meaningful impact within a leading banking environment.
With responsibilities spanning performance management, customer satisfaction, and team development, this role is ideal for individuals who excel in dynamic, people-focused environments. FAB’s strong reputation, commitment to innovation, and focus on developing employees makes it a powerful platform for ambitious professionals.
This position is a particularly strong choice for candidates aiming to grow through FAB Contact Centre Jobs or advance within Abu Dhabi Bank Careers. With Abu Dhabi continuing to expand as a major financial hub, this role offers stability, structure, and tremendous room for long-term progression.
Apply today to begin a rewarding journey rooted in leadership, excellence, and professional growth.