About First Abu Dhabi Bank AVP Contact Centre Operations Vacancy UAE
First Abu Dhabi Bank AVP Contact Centre Operations vacancy UAE represents a fantastic opportunity for skilled professionals seeking career growth in one of the most secure and prestigious financial institutions in the UAE. As the UAE’s largest bank, First Abu Dhabi Bank (FAB) prides itself on innovation, agility, and creating value for employees, customers, and communities.
The AVP Contact Centre Operations role based in Al Ain, Abu Dhabi, focuses on managing daily contact centre operations and supervising team managers to enhance customer service experience and operational efficiency. This position is full-time and designed for talented individuals who have at least five years of experience in a contact centre team leader role. If you are ready to accelerate your career within a dynamic industry, this FAB vacancy in the UAE is an ideal fit.
📑 Table of Contents
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🔍 Job Overview
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📂 Job Categories
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🛠️ Primary Responsibilities by Role
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🌟 Why Work at First Abu Dhabi Bank
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✅ Candidate Eligibility Criteria
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📝 How to Apply
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❓ Frequently Asked Questions (FAQs)
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🏁 Final Thoughts
🔍 Job Overview
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Company: First Abu Dhabi Bank
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Vacancy Position: AVP Contact Centre Operations
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Location: Al Ain, Abu Dhabi, United Arab Emirates
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Interview Date: Apply Immediately
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Employment Type: Full-time
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Experience Required: Minimum 5 years in a Contact Centre Team Leader role
This exciting role at First Abu Dhabi Bank involves managing the day-to-day contact centre operations and supporting the Operations Head in meeting service excellence goals. The AVP Contact Centre Operations vacancy UAE requires overseeing team managers, ensuring adherence to policies, optimizing workforce management, and driving continuous improvement. FAB is committed to hiring top talent to maintain its leadership as the most secure and customer-centric bank in the UAE.
📂 Job Categories
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Contact Centre Operations
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Customer Service Management
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Team Leadership and Supervision
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Process Improvement and Compliance
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Financial Performance Monitoring
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Workforce Management
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Sales Support and Incentive Tracking
🛠️ Primary Responsibilities by Role
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Organize and supervise assigned team managers and their teams ensuring efficient daily operations.
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Provide on-the-job training and feedback to enhance team performance.
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Promote FAB’s organizational values and ethical standards within the team.
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Monitor financial performance against budgets and report any variances.
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Implement and maintain policies, systems, and procedures ensuring compliance.
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Participate in identifying continuous improvement opportunities in processes and systems.
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Prepare accurate and timely sectional reports and MIS data.
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Ensure team managers and staff are fully knowledgeable about products, processes, and systems.
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Enforce Centre rules and procedures fairly and consistently.
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Guide team managers in daily activities and manage workforce to meet SLA targets.
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Analyze customer experience data and recommend improvements.
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Track agent and team performance, including sales incentives and reporting.
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Optimize utilization of tools like CMS and WFM for analytics and reporting.
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Resolve operational issues within and across functions.
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Manage resources and costs to meet business expectations.
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Motivate and guide teams to meet customer service standards.
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Operate within FAB’s policies and governance frameworks with authorized decision-making.
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🌟 Why Work at First Abu Dhabi Bank
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Work for the UAE’s largest and most secure financial institution with a strong global presence.
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Opportunity for career advancement in a dynamic, innovative banking environment.
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Gain experience managing high-performing contact centre operations with cutting-edge technology.
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Be part of a culture that promotes values, ethics, and continuous development.
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Competitive salary and benefits package with incentives based on performance.
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Contribute to improving customer experience and satisfaction at one of the region’s top banks.
✅ Candidate Eligibility Criteria
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Bachelor’s degree or equivalent qualification.
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Minimum 5 years of experience in a team leader or supervisory role in a contact centre.
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Strong knowledge of customer service, product processes, and contact centre systems.
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Excellent problem-solving, communication, and multi-tasking skills.
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Ability to analyze performance data and recommend actionable improvements.
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Fluency in English; Arabic language skills are a plus but optional.
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Demonstrated ability to lead teams, train staff, and promote organizational values.
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Familiarity with financial performance monitoring and budgeting in operations.
📝 How to Apply
If you are looking to take your career to the next level with First Abu Dhabi Bank AVP Contact Centre Operations vacancy UAE, apply immediately to seize this lucrative opportunity. Ensure your CV highlights your team leadership experience, customer service excellence, and operational expertise. Prepare to showcase your knowledge of contact centre systems and performance management during the interview process. This role offers the chance to work in Al Ain, Abu Dhabi, within a supportive and innovative environment where your skills will directly impact customer satisfaction and business growth.
Apply here.
To submit your application. Early application is encouraged to avoid missing out on this exclusive vacancy at FAB. Good luck!
❓ Frequently Asked Questions (FAQs)
Q1: What is the location of the AVP Contact Centre Operations role?
A1: The role is based in Al Ain, Abu Dhabi, United Arab Emirates.
Q2: What are the minimum experience requirements?
A2: At least 5 years in a Contact Centre Team Leader or supervisory role.
Q3: Is Arabic language proficiency mandatory?
A3: No, Arabic is optional but English communication skills are essential.
Q4: What type of employment is offered?
A4: This is a full-time position.
Q5: How can I apply for this role?
A5: You can apply online via the provided application link immediately.
🏁 Final Thoughts
The First Abu Dhabi Bank AVP Contact Centre Operations vacancy UAE offers an amazing career opportunity for professionals ready to lead and innovate within the banking contact centre landscape. FAB’s commitment to excellence and growth provides a platform where your leadership and operational skills can thrive and impact customer experiences on a large scale. With this role, you join a secure and reputable institution that values agility, innovation, and employee development.
This vacancy is perfect for those who have a strong background in managing contact centre teams and are passionate about driving performance improvements and customer satisfaction. FAB offers a dynamic working environment and competitive benefits, ensuring your career growth aligns with the bank’s goals. Don’t miss your chance to be part of an elite team shaping the future of banking in the UAE by applying for this exciting AVP Contact Centre Operations role today.