FedEx Operations Support Agent — Begin your logistics career with FedEx Dubai, a global leader in express transportation and supply chain solutions. As an Operations Support Agent – Associate, you’ll play a vital role in ensuring smooth operational performance across FedEx’s extensive air and road networks. Based in Dubai, United Arab Emirates, this full-time position involves supporting dispatch, documentation, reporting, and customer service to maintain efficiency and accuracy in daily operations. Ideal for detail-oriented professionals, the role offers valuable exposure to global logistics systems, teamwork, and career growth within one of the world’s most respected and innovative companies.
Table of Contents
-
Job Overview
-
About FedEx
-
Available Jobs
-
Job Description
-
Key Responsibilities
-
Why This Role?
-
Requirements
-
How to Apply
-
FAQs
Job Overview
FedEx Operations Support Agent — Start a rewarding logistics career with FedEx Dubai, one of the world’s most admired companies. As an Operations Support Agent – Associate, you’ll play an essential role in maintaining smooth facility operations, supporting dispatch and network functions, and ensuring timely customer service delivery. Based in Dubai, United Arab Emirates, this full-time position offers an opportunity to contribute to global logistics excellence while developing your operational and administrative expertise. Ideal for detail-oriented professionals, this role combines precision, teamwork, and responsibility within FedEx’s dynamic operational environment, where every task contributes to delivering excellence worldwide.
About FedEx
FedEx Corporation is a global leader in express transportation, logistics, and supply chain management, serving 220+ countries and territories worldwide. Ranked among the Top 10 World’s Most Admired Companies by Fortune magazine, FedEx is known for its innovation, reliability, and commitment to customer satisfaction.
The company operates on its core People-Service-Profit (P-S-P) philosophy — taking care of employees so they can deliver exceptional service, which in turn drives company success. FedEx’s culture emphasizes integrity, teamwork, and inclusivity, ensuring every team member has the opportunity to thrive, innovate, and grow in a supportive work environment.
Working at FedEx Dubai means joining a company that values your contribution, invests in your future, and offers a clear path toward career advancement in logistics and operations.
Available Jobs at FedEx Dubai
If you’re exploring related career opportunities with FedEx in the UAE, here are a few positions that complement this role:
-
Operations Coordinator – Dubai
-
Warehouse Agent – FedEx UAE
-
Customer Service Representative – FedEx Dubai
-
Dispatch Supervisor – Middle East Region
-
Linehaul Operations Associate – FedEx AMEA
(See more FedEx jobs in Dubai)
Job Description
The Operations Support Agent – Associate plays a crucial part in FedEx’s Facility Operations in Dubai. This position focuses on supporting the daily flow of shipments, documentation, and logistics processes that keep FedEx’s network efficient and reliable.
As part of the Operations Support Team, you’ll handle administrative duties, dispatch coordination, and reporting tasks while ensuring that all operational activities meet internal quality standards and compliance requirements.
You’ll collaborate closely with multiple departments — from dispatch and customer service to air and road network teams — ensuring that packages and shipments move seamlessly through the system. This role requires precision, accountability, and a strong sense of teamwork.
Key Responsibilities
As a FedEx Operations Support Agent – Associate, your key duties will include:
-
Completing defined operational processes to meet daily performance deadlines.
-
Ensuring all tasks are executed accurately, completely, and in compliance with FedEx operational standards.
-
Managing and verifying shipment documentation and customer manifests.
-
Supporting air and road network operations, including dispatch coordination and linehaul tracking.
-
Handling cross-border logistics and dangerous goods processing within safety guidelines.
-
Providing location-based customer service and ensuring high service assurance levels.
-
Monitoring operational reports, identifying anomalies, and escalating complex issues when needed.
-
Collaborating with customer support, sort, and trace management teams to ensure operational continuity.
-
Maintaining accurate data records and generating regular reports for management.
-
Using Microsoft Office and FedEx systems to manage communication, tracking, and documentation.
Every detail matters in this role — your efficiency ensures FedEx continues to deliver with precision and reliability across its global network.
Why This Role?
The FedEx Operations Support Agent position in Dubai offers much more than a job — it’s a gateway to a fulfilling career in one of the world’s most respected logistics organizations. Here’s why this role stands out:
-
Global Exposure: Work with a global brand recognized for operational excellence.
-
Career Development: FedEx provides extensive training and internal growth opportunities.
-
Inclusive Culture: Be part of a diverse, supportive, and people-first organization.
-
Job Stability: Join an industry leader known for its strong global presence and consistent growth.
-
Purposeful Work: Contribute to connecting people, businesses, and communities around the world.
-
Work-Life Balance: Enjoy structured shifts and well-organized team collaboration.
At FedEx Dubai, your attention to detail and passion for service will help sustain one of the most trusted logistics networks in the world.
Requirements
To qualify for the FedEx Operations Support Agent job in Dubai, you should meet the following criteria:
-
Strong attention to detail and accuracy in administrative or operational tasks.
-
Proficiency in Microsoft Office applications and general PC operations.
-
Excellent organizational, planning, and time management skills.
-
Strong interpersonal and problem-solving abilities.
-
Ability to follow standard procedures and escalate complex issues appropriately.
-
Prior experience in logistics, dispatch, or operations support is an advantage.
-
Fluent in English (written and verbal); additional languages are a plus.
-
Must be eligible to work full-time in Dubai.
-
Commitment to upholding FedEx’s diversity and inclusion values in the workplace.
How to Apply
Ready to take your logistics career to the next level?
👉 Click Here to Apply!
Make sure to submit your application before 3 November 2025, as the posting closes at midnight.
Join FedEx, where people, purpose, and performance come together to move the world forward.
FAQs (Frequently Asked Questions)
1. What is the salary for the FedEx Operations Support Agent role in Dubai?
While salary details are not publicly listed, FedEx offers competitive pay packages, performance bonuses, and comprehensive employee benefits.
2. What is the work schedule for this role?
The position requires a 48-hour work week, aligned with operational needs in Dubai.
3. Is prior experience required for this position?
While not mandatory, previous experience in logistics, customer service, or administrative support will be advantageous.
4. What makes FedEx a good place to work?
FedEx is consistently recognized for its people-first culture, career development programs, and global recognition as one of the world’s most admired companies.
5. When does the job posting close?
The application deadline is 3 November 2025 (12:00 a.m.), so applicants are encouraged to apply early.
Final Thoughts
If you’re searching for logistics and operations jobs in Dubai 2025, this FedEx Operations Support Agent – Associate position is your chance to join a world-class company that values people, precision, and progress. With a strong focus on teamwork, efficiency, and personal growth, FedEx Dubai offers the ideal platform to build a sustainable and globally relevant career.
Every package, every process, every team member matters — start your FedEx journey today.