Table of Contents
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Job Overview – Officer Customer Service, Dubai
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About First Abu Dhabi Bank (FAB)
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First Abu Dhabi Bank Customer Service Jobs Dubai – Related Roles
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Officer Customer Service Job Description
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Key Job Responsibilities
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Why Choose This FAB Customer Service Role in Dubai?
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Requirements for First Abu Dhabi Bank Customer Service Jobs Dubai
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How to Apply for the Officer Customer Service Role
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FAQs about First Abu Dhabi Bank Customer Service Jobs in Dubai
Job Overview – Officer Customer Service, Dubai
If you’re actively searching for First Abu Dhabi Bank customer service jobs Dubai, the Officer – Customer Service position at FAB’s Mirdiff City Centre Branch is a powerful opportunity to enter or advance in the UAE banking sector.
As an Officer – Customer Service, you are a key front-line representative of the bank. You will:
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Support branch customers with their day-to-day banking needs
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Cross-sell and upsell banking products and services
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Promote digital channels and online banking adoption
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Help drive branch sales targets while ensuring an excellent customer experience
Key job details at a glance:
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Job Title: Officer – Customer Service
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Company: First Abu Dhabi Bank (FAB)
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Location: Mirdiff City Centre Branch, Dubai, UAE
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Division: Personal, Wealth & Business Banking
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Sub Division: PB Sales & Distribution
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Employment Type: Full-time
For candidates who are driven, sales-oriented and passionate about customers, this is a strong entry and growth point within First Abu Dhabi Bank customer service jobs Dubai.
About First Abu Dhabi Bank (FAB)
First Abu Dhabi Bank is widely recognised as the #1 bank in the UAE and one of the most prestigious financial institutions in the region. FAB was formed through the merger of two major UAE banks and has since become a powerhouse in personal, wealth, corporate and investment banking.
What makes FAB stand out as an employer:
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Market-leading reputation: FAB is known for its solid financial strength, stability and strong brand presence in the UAE and beyond.
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Regional impact: The bank plays a key role in financing economic growth and supporting communities across the region.
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Career-focused culture: FAB looks for professionals who are driven, skilled and ready for new challenges – and it backs them with training, development and internal mobility.
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Growth mindset: The bank actively encourages employees to “leave their mark on the industry” by contributing new ideas, improving processes and elevating customer experience.
When you explore First Abu Dhabi Bank customer service jobs Dubai, you are not just applying to a branch role – you are stepping into an organisation that values ambition, performance and impact.
First Abu Dhabi Bank Customer Service Jobs Dubai – Related Roles
While this article focuses on the Officer – Customer Service position, FAB regularly offers a range of related opportunities across its branches and sales network. Typical roles that candidates interested in First Abu Dhabi Bank customer service jobs Dubai may consider include:
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Customer Service Representative – Branch Banking
Supporting walk-in customers with transactions, inquiries, and basic account services. -
Relationship Officer – Personal Banking
Managing customer portfolios, cross-selling products and maintaining strong client relationships. -
Sales Executive – Credit Cards or Personal Loans
Promoting and selling specific retail products to new and existing customers. -
Digital Banking Ambassador
Helping customers adopt and understand FAB’s online and mobile banking platforms.
If you are exploring opportunities broadly in the city, you may also want to see more jobs in Dubai across retail banking and customer service to compare roles, responsibilities and growth paths.
Officer Customer Service Job Description
The Officer – Customer Service role at First Abu Dhabi Bank is a combination of customer service, sales and digital banking advocacy. It is ideal for candidates who enjoy interacting with people, solving problems and achieving measurable targets.
In this position, you will:
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Act as a primary point of contact for walk-in and branch customers
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Provide accurate information on FAB’s products, services and processes
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Proactively promote and cross-sell products such as accounts, loans, cards and digital channels
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Support customers in using FAB’s online and mobile platforms
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Ensure every interaction reflects FAB’s high service standards
This role is best suited for:
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Service-oriented professionals with a strong sales mindset
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Individuals with previous banking experience who want to grow into more responsible roles
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Candidates who enjoy a fast-paced environment and are comfortable with targets
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People who want to build a long-term career in the UAE banking sector
Within the spectrum of First Abu Dhabi Bank customer service jobs Dubai, this role offers direct customer interaction and clear performance metrics that can accelerate your progression.
Key Job Responsibilities
As an Officer – Customer Service at FAB Mirdiff City Centre Branch, your responsibilities will include both service and sales activities.
1. Sales and Cross-Selling
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Actively sell and cross-sell banking products and services to new and existing customers
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Identify customer needs and recommend suitable products (accounts, loans, cards, digital solutions)
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Meet individual sales targets set by the bank and contribute to overall branch performance
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Participate in daily retail sales team meetings to review targets, pipeline and strategies
2. Processing Customer Requests
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Process customer requests such as:
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Account openings
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Online banking and mobile banking applications
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Loan product applications and related documentation
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Ensure all customer information is correctly captured and all required documents are obtained
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Maintain accuracy and compliance in every request processed
3. Promoting Digital Channels
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Educate customers about automated channels including:
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ATMs
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Call centre services
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Online and mobile banking platforms
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Achieve monthly targets for onboarding customers to FAB’s online and mobile banking applications
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Encourage customers to use digital channels for convenience, speed and security
4. Customer Experience and Issue Resolution
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Ensure a high level of customer satisfaction by providing prompt, professional and friendly service
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Contribute to branch Net Promoter Score (NPS) targets by creating positive customer experiences
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Respond quickly and effectively to enquiries forwarded from the call centre
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Collaborate with colleagues and internal stakeholders to resolve customer issues efficiently
5. Compliance, Training and Collaboration
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Adhere strictly to bank policies, processes and procedures (both internal and external)
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Complete mandatory training programmes to stay up to date on FAB products and services
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Work closely with team members and managers to achieve branch and division goals
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Maintain accurate records and follow all regulatory and internal compliance requirements
These responsibilities make the role central to the customer journey, positioning you as a key contributor within First Abu Dhabi Bank customer service jobs Dubai.
Why Choose This FAB Customer Service Role in Dubai?
Among the various banking opportunities in the UAE, this Officer – Customer Service role at FAB offers several compelling advantages:
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Prestige of working for the #1 bank in the UAE
Being part of the leading bank in the country enhances your professional profile and opens doors for future roles. -
Clear sales and service career path
The combination of sales targets, customer interaction and branch exposure makes it easier to grow into Relationship Officer, Branch Supervisor or other front-line leadership roles. -
Strong learning and development
FAB provides mandatory and ongoing training on products, systems, compliance and soft skills, helping you continuously upgrade your capabilities. -
Dynamic, fast-paced environment
If you thrive on staying busy and dealing with diverse customer needs, the branch environment will keep you engaged and challenged. -
Impact on customers and community
You help individuals and businesses manage their finances, access banking solutions and adopt digital channels, creating real value in people’s everyday lives.
For driven professionals, this is one of the most attractive First Abu Dhabi Bank customer service jobs Dubai to start building a solid, long-term career in the banking industry.
Requirements for First Abu Dhabi Bank Customer Service Jobs Dubai
To succeed as an Officer – Customer Service at FAB, you should meet the following qualifications and competencies:
Education
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High school diploma or equivalent is required
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Higher education in business, finance, banking or related fields is an added advantage
Experience
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Minimum of 2 years’ relevant experience in the banking sector
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Previous experience in customer service and sales roles within a bank or financial institution is preferred
Skills and Competencies
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Strong communication and interpersonal skills
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Excellent problem-solving abilities and attention to detail
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Proficiency in customer service software and CRM systems
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Ability to work efficiently in a fast-paced environment
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Strong sales skills with a proven ability to meet or exceed targets
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Knowledge of online and mobile banking platforms
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Empathetic approach to customer service and issue resolution
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Ability to work collaboratively in a team environment
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Flexibility to adapt to changing customer needs and bank procedures
Language and Regulatory Knowledge
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Fluency in English and Arabic is required
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Knowledge of local UAE banking regulations and practices
Location and Eligibility
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Ability and eligibility to work in Dubai, United Arab Emirates
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Depending on FAB policies, candidates may need appropriate residency or work permits
Meeting these criteria will significantly strengthen your application for First Abu Dhabi Bank customer service jobs Dubai, especially for this Officer – Customer Service position.
How to Apply for the Officer Customer Service Role
If this opportunity excites you and matches your profile, here’s how to position yourself strongly when applying for First Abu Dhabi Bank customer service jobs Dubai:
FAQs about First Abu Dhabi Bank Customer Service Jobs in Dubai
1. What is the main focus of the Officer – Customer Service role at FAB?
The main focus is to deliver excellent customer service at the branch, actively sell and cross-sell banking products, onboard customers to digital channels and support the branch in achieving its sales and customer satisfaction targets.
2. How much experience do I need for First Abu Dhabi Bank customer service jobs Dubai?
For the Officer – Customer Service position, you typically need a minimum of 2 years’ relevant experience in the banking sector, especially in customer service or sales-related roles.
3. Do I need to speak Arabic for this role?
Yes, fluency in English and Arabic is required for this role, as you will be dealing with a diverse customer base in Dubai and across the UAE.
4. Is this role more service-focused or sales-focused?
It is a balanced mix of both. You must provide top-quality service while also achieving sales and cross-selling targets, making it a strong role for those who want to develop as both customer advocates and sales professionals within First Abu Dhabi Bank customer service jobs Dubai.
5. What growth opportunities are available after joining as Officer – Customer Service?
High-performing officers can progress into roles such as Senior Customer Service Officer, Relationship Officer, Branch Supervisor or even move into personal, wealth or business banking roles. FAB’s large network and strong internal mobility make it an excellent place to build a long-term banking career.
If you’re driven, customer-focused and eager to grow in the UAE banking industry, this First Abu Dhabi Bank customer service jobs Dubai opportunity as an Officer – Customer Service could be the perfect next step in your career journey.