🏢 About Etihad Airways – Premium Guest Relations Representative
Etihad Airways – Premium Guest Relations Representative is an exciting opportunity for individuals seeking a dynamic career in the aviation and hospitality industry in Abu Dhabi. Etihad Airways, the national airline of Abu Dhabi, is known globally for its award-winning services, innovation, and commitment to excellence. The Premium Guest Relations Representative role is ideal for passionate professionals who thrive in high-paced environments, enjoy delivering exceptional customer experiences, and aspire to be part of an international airline renowned for its service quality.
Joining Etihad means becoming part of a team dedicated to connecting Abu Dhabi with over 100 destinations worldwide while ensuring that every guest journey is seamless, memorable, and personalized. If you have previous experience in contact centers, hospitality, or travel services, and a keen eye for detail, this role provides the perfect platform to advance your career while contributing to a world-class airline. Apply now to experience a rewarding career with Etihad Airways in 2025.
📑 Table of Contents
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Job Overview
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Job Categories
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Primary Responsibilities by Role
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Why Work at Etihad Airways
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Candidate Eligibility Criteria
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How to Apply
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Frequently Asked Questions (FAQs)
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Final Thoughts
💼 Job Overview
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Company Name: Etihad Airways
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Vacancy Position: Premium Guest Relations Representative
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Location: Abu Dhabi
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Interview Date: Apply Immediately
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Employment Type: Full-Time
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Experience Required: Minimum 3 years in customer service or contact center environment
The Etihad Airways – Premium Guest Relations Representative role is designed for professionals passionate about delivering outstanding service to premium guests. This role involves managing bookings, special requests, and guest interactions across email, WhatsApp, and phone, ensuring every journey reflects Etihad’s commitment to excellence.
🗂️ Job Categories
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Guest Experience
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Customer Service
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Aviation & Airlines
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Hospitality & Travel
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Premium Services Management
📝 Primary Responsibilities by Role
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Handle all premium bookings, enquiries, and itinerary management with precision and care across email, WhatsApp, and phone.
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Manage Etihad Guest redemption bookings and special service requests.
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Build and maintain close relationships across service delivery areas.
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Resolve service issues swiftly and effectively with empowered decision-making.
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Maintain guest preference databases to provide personalized experiences.
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Uphold Etihad’s highest standards for communication, accuracy, and data confidentiality.
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🌟 Why Work at Etihad Airways
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Opportunity to work with a globally recognized airline.
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Exposure to international aviation and hospitality standards.
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Attractive benefits and career growth prospects.
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Access to a multicultural work environment.
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Be part of Journey 2030, Etihad’s ambitious expansion strategy.
✅ Candidate Eligibility Criteria
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Minimum education: High school diploma or equivalent.
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At least 3 years of contact center or customer service experience, preferably in travel or hospitality.
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Passion for delivering inspirational service and building lasting guest relationships.
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Strong communication, problem-solving, and multitasking skills.
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Fluency in written and spoken English; additional languages are a plus.
🖊️ How to Apply
Joining Etihad Airways – Premium Guest Relations Representative offers an opportunity to work with one of the fastest-growing airlines in the world. Interested candidates should ensure their resume highlights relevant customer service experience, especially in aviation, travel, or hospitality sectors.
Step 1: Prepare a detailed resume emphasizing achievements in guest relations and service excellence.
Step 2: Visit the official Etihad Careers portal and navigate to the Premium Guest Relations Representative vacancy.
Step 3: Submit your application online, ensuring all required fields are completed accurately.
Apply here
Note: Interviews and selection are conducted online or face-to-face as per Etihad’s recruitment policies.
❓ Frequently Asked Questions (FAQs)
1. What is the role of a Premium Guest Relations Representative at Etihad Airways?
They manage bookings, guest interactions, and personalized services for premium passengers.
2. Where is this job located?
Abu Dhabi.
3. What is the minimum experience required?
At least 3 years in contact center or customer service, preferably in travel or hospitality.
4. What languages are required?
Fluency in English is required; additional languages are advantageous.
5. Is this position open to UAE Nationals only?
No, it is open to qualified international candidates as well.
6. How can I apply for this job?
Applications must be submitted online via Etihad Airways Careers portal.
7. Are there any interview dates mentioned?
No specific dates are provided; interested candidates should apply immediately.
8. What is the employment type?
This is a full-time position.
9. Are there career growth opportunities?
Yes, Etihad Airways offers substantial career advancement and international exposure.
10. Does Etihad provide training for new employees?
Yes, comprehensive training is provided for all new recruits to ensure high-quality service delivery.
🔚 Final Thoughts
The Etihad Airways – Premium Guest Relations Representative vacancy in Abu Dhabi offers a unique opportunity for customer service professionals to join one of the world’s leading airlines. This position is ideal for individuals with a passion for delivering personalized, high-quality guest experiences. By joining Etihad, candidates can expect exposure to international aviation standards, professional development, and a chance to contribute to a globally recognized brand.
With a focus on excellence, teamwork, and innovation, Etihad Airways provides a platform for ambitious professionals to grow their careers while making a meaningful impact on the travel experiences of premium guests. Apply now to become part of a dynamic, multicultural team dedicated to redefining service standards in the airline industry in 2025.