About Ennismore and Guest Relations Agent Vacancy
The Ennismore Guest Relations Agent Vacancy in United Arab Emirates offers a unique opportunity to join a luxurious hospitality group known for its innovative lifestyle brands and immersive resorts. Ennismore is the largest and fastest-growing lifestyle hospitality company globally, delivering exceptional guest experiences through its prestigious brands. The Guest Relations Agent role at Ennismore’s Rixos Marina Abu Dhabi property demands excellent service skills, responsibility for VIP guest arrivals, and coordination across departments, ensuring each stay is memorable and meets high standards.
The position requires a university degree in hotel management and fluency in Russian and German, reflecting the international clientele the hotel serves. This vacancy promises competitive salary, comprehensive benefits, and a supportive work culture, making it an excellent career step for hospitality professionals.
Table of Contents
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★ Job Overview
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★ Job Categories
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★ Primary Responsibilities by Role
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★ Why Work at Ennismore
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★ Candidate Eligibility Criteria
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★ How to Apply
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★ Frequently Asked Questions (FAQs)
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★ Final Thoughts
★ Job Overview
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Company: Ennismore
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Position: Guest Relations Agent
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Location: United Arab Emirates
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Interview Date: Apply Immediately
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Employment Type: Full-time
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Experience: Minimum 1 year in a similar role in a 5-star hotel
This Guest Relations Agent job at Ennismore involves front office management duties including VIP guest handling, check-in/out processes, cashiering, and communication with multiple departments to ensure smooth hotel operations.
★ Job Categories
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Guest Relations
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Customer Service
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Cashiering Duties
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Foreign Exchange
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Front Office Operations
★ Primary Responsibilities by Role
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Prepare for daily VIP arrivals with room allocation and amenities
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Register and process check-in/out for VIP guests efficiently
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Escort VIP guests to their rooms
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Manage cashiering, foreign exchange transactions, and night audits
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Resolve guest complaints and requests promptly and courteously
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Ensure control and security of guest room key cards
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Coordinate with housekeeping, F&B, and front office departments
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Maintain cleanliness and neatness of the front office area
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File daily guest relations reports and communicate shift details to next shift
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Arrange special gestures like bouquets and cakes for anniversaries and birthdays
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★ Why Work at Ennismore
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Competitive salary and compensation packages
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Access to training and development programs
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Career advancement opportunities within the Ennismore group
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Comprehensive health insurance and wellness benefits
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Employee recognition and reward programs
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Supportive work-life balance policies including flexible scheduling
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Participation in social events and team-building activities
★ Candidate Eligibility Criteria
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University degree in Hotel Management
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Proficiency in Russian and German languages
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Minimum 1 year of experience in a similar role at a 5-star hotel
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Strong communication and customer service skills
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Familiarity with hotel rate codes, packages, and segmentation
★ How to Apply
Candidates interested in the Ennismore Guest Relations Agent Vacancy in United Arab Emirates should prepare a detailed resume highlighting hospitality experience and language skills.
Applications are accepted through Ennismore’s online career portal. The company promotes diversity and offers a strong support system for career growth. Early application is recommended to seize this promising career opportunity.
Apply here
★ Frequently Asked Questions (FAQs)
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Q: What languages are required?
A: Russian and German. -
Q: What experience is needed?
A: Minimum 1 year in a similar role at a 5-star hotel. -
Q: What is the employment type?
A: Full-time. -
Q: Are there benefits offered?
A: Yes, including health insurance and wellness programs. -
Q: Where is the job located?
A: Abu Dhabi, United Arab Emirates. -
Q: How to apply?
A: Use the online application link provided. -
Q: Is a hotel management degree required?
A: Yes, a university degree in hotel management is mandatory.
★ Final Thoughts
The Ennismore Guest Relations Agent Vacancy in United Arab Emirates presents an exciting career path for hospitality professionals eager to work in a luxury, internationally renowned environment. This role embodies the opportunity to engage with VIP guests, develop professionally in a dynamic global company, and enjoy extensive employee benefits.
Joining Ennismore means becoming part of a company that values innovation, diversity, and sustainability, while nurturing talent with ongoing training and rewarding work culture. Aspiring candidates should seize this chance to grow their hospitality career in one of the UAE’s most prestigious resorts.