✨ About Emirates Group – Department Subject Matter Expert (SSP) – Emiratisation UAE 2025
Emirates Group – Department Subject Matter Expert (SSP) – Emiratisation UAE 2025 is a prestigious opportunity for UAE nationals to grow in the aviation and ground handling sector. This role focuses on providing subject matter expertise across dnata Airport Operations, ensuring the highest standards of safety, quality, and operational excellence at Dubai International Airport. Candidates will coach staff, execute operational plans, and resolve issues efficiently, while adhering to legal, safety, and regulatory requirements.
Working with the Emirates Group allows professionals to be part of a global leader in aviation services, spanning ground handling, cargo, travel, and catering. UAE nationals in this role gain hands-on experience with industry best practices, receive advanced training, and develop supervisory and technical skills to drive high-quality service delivery. This position offers career growth, competitive tax-free salaries, and exclusive travel benefits across the Emirates network.
📑 Table of Contents
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⭐ Job Overview
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🔹 Job Categories
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🛠 Primary Responsibilities by Role
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🌟 Why Work at Emirates Group
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✅ Candidate Eligibility Criteria
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📝 How to Apply
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❓ FAQs
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🔹 Final Thoughts
⭐ Job Overview
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Company Name: Emirates Group
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Vacancy Position: Department Subject Matter Expert (SSP) – Emiratisation
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Location: Dubai, United Arab Emirates
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Employment Type: Full-Time
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Experience Required: 4–6 years in aviation, ground handling, or customer service
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Interview Date: Apply Immediately
The Emirates Group – Department Subject Matter Expert (SSP) – Emiratisation UAE 2025 role requires a proactive professional to provide technical guidance and operational oversight at dnata Airport Operations. The position involves coaching staff, auditing processes, resolving operational issues, and ensuring compliance with safety and regulatory standards.
This role is ideal for individuals with strong leadership, communication, and customer management skills who are ready to thrive in a dynamic, fast-paced airport environment.
🔹 Job Categories
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Airline & Airport Operations
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Customer Service
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Safety & Compliance
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Supervision & Leadership
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Operational Planning
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Auditing & Reporting
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Technical Support
🛠 Primary Responsibilities by Role
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Plan observation schedules for department staff to ensure balanced coverage
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Deliver safety briefings and intervene during risk exposure, following up on corrective actions
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Coach staff on skills, knowledge, and behaviors to maintain a safe work environment
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Provide technical assistance to ensure operational efficiency and adherence to procedures
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Escalate behavioral and procedural issues to Service Delivery Manager
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Comply with safety, quality, training, operational, and environmental management policies
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Lead during disruptions, crisis management, and fallback procedures for smooth operations
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Resolve operational issues on shift and communicate solutions to the team
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Identify non-conformance in processes and implement corrective actions in line with SLAs
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Offer independent advice and technical expertise to operational teams to enhance service quality
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Develop and compile reports as required by Department Management
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Prepare and conduct internal and external audits, providing recommendations for corrective actions
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Carry out planned observations, provide feedback to staff, and report findings to management
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🌟 Why Work at Emirates Group
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Enjoy a tax-free salary and attractive industry-exclusive benefits
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Gain hands-on experience in a global aviation leader with over 40,000 employees worldwide
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Access career development and training programs to enhance technical and supervisory skills
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Be part of a dynamic, multicultural team in Dubai, a leading international hub
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Receive travel benefits, including flight and hotel discounts worldwide
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Work in a fast-paced and rewarding environment with opportunities to innovate and lead
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Contribute to high-quality operational excellence that serves over 80 million passengers annually
✅ Candidate Eligibility Criteria
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UAE nationals only
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Diploma with 4–6 years of experience in aviation, ground handling, or customer service
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Advanced understanding of airline operations, customer service products, and industry regulations
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Advanced knowledge of aviation terminology and operational procedures
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UAE driving license for airside-based roles
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Preferably First Aid trained
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Strong supervisory, communication, and writing skills
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Level 5 English proficiency
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Proficient in customer management, planning, organizing, data collection, and safety awareness
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IT and computer literate
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Knowledge of baggage systems or aircraft cleaning procedures (depending on assigned work area)
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Understanding of ICAO, IATA, and local regulations for passenger and baggage acceptance
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Ability to coach, mentor, and lead teams while maintaining a safe and respectful work environment
📝 How to Apply
UAE nationals interested in the Emirates Group – Department Subject Matter Expert (SSP) – Emiratisation UAE 2025 role can apply through the official careers portal. Ensure your CV is updated and highlights relevant experience in aviation, ground handling, and customer service. Prepare to demonstrate your supervisory, communication, and safety management skills during the selection process.
To begin your application, visit the official Emirates Group careers page and follow the submission steps. Ensure all qualifications, certifications, and licenses are clearly listed to meet eligibility requirements. Take advantage of this opportunity to join a leading aviation organization offering growth, training, and exclusive industry benefits.
Apply Here: dnata Careers
❓ FAQs
Q1: Is this role open to non-UAE nationals?
A1: No, the Department Subject Matter Expert (SSP) – Emiratisation position is exclusively for UAE nationals.
Q2: What qualifications are required?
A2: Candidates must have a diploma with 4–6 years of experience in aviation, ground handling, or customer service.
Q3: Are there specific skills needed for this role?
A3: Yes, advanced supervisory, communication, writing, planning, safety, and IT skills are required.
Q4: Is a UAE driving license mandatory?
A4: Yes, a UAE driving license is required for airside-based roles.
Q5: Are travel benefits included?
A5: Yes, employees enjoy exclusive flight and hotel discounts worldwide.
Q6: Does the role involve hands-on operational work?
A6: Yes, responsibilities include coaching staff, auditing processes, resolving operational issues, and leading during disruptions.
Q7: How can I improve my chances of selection?
A7: Highlight relevant experience, certifications, and supervisory skills in your CV. Be ready to discuss safety management and operational efficiency during interviews.
🔹 Final Thoughts
The Emirates Group – Department Subject Matter Expert (SSP) – Emiratisation UAE 2025 position is a remarkable opportunity for UAE nationals seeking a leadership role in aviation and ground handling. With a focus on safety, operational excellence, and staff development, this role ensures that candidates contribute directly to the efficiency and reputation of dnata Airport Operations at Dubai International Airport.
Joining the Emirates Group provides unmatched career growth, hands-on experience, and exposure to global best practices in aviation. Candidates benefit from a tax-free salary, exclusive travel perks, and a dynamic working environment. The Emirates Group – Department Subject Matter Expert (SSP) – Emiratisation UAE 2025 role is designed for ambitious professionals who are committed to excellence, safety, and high-quality service delivery, offering a pathway to long-term career success in the aviation industry.