Table of Contents
Job Overview
About the Company
Available Jobs
Job Description
Job Responsibilities
Why This Role?
Requirements
How to Apply
FAQs
Job Overview
If you’re a UAE national exploring Emirates Group Careers, the Khatwaty High School Graduates Programme – Emiratisation in Dubai is a career launchpad designed to move you from entry-level roles into supervisory positions with clear milestones. Instead of placing you into a one-size-fits-all job, the programme matches you to a suitable business area after your interview, then supports your growth through structured development and hands-on learning.
Job Title: Khatwaty High School Graduates Programme – Emiratisation
Company: Emirates Group
Location: Dubai, United Arab Emirates
Employment Type: Programme-based placement (customer service pathways across multiple divisions)
Start Date: As per hiring and allocation outcomes
Closing Date: 31 Jul 2026
This is a strong option if you want a meaningful role, professional training, and the chance to represent the UAE while working within one of the region’s most globally recognized aviation groups.
About the Company
The Emirates Group is a world-class aviation and services organisation based in Dubai, operating across passenger travel, airport services, cargo, security, contact centre operations, and corporate functions such as finance. Through Emirates Group Careers, the organisation offers structured pathways for talent development and long-term progression—especially through Emiratisation-focused programmes like Khatwaty.
What makes this environment unique is the combination of scale and standards. You’re not only learning a job—you’re learning how high-performing global operations run: customer experience, safety and compliance, service recovery, teamwork under pressure, and professional communication across cultures.
Available Jobs
One of the best parts of the Khatwaty pathway under Emirates Group Careers is the variety of business areas you can be allocated to after your interview. Here are 3–5 key pathways (and related roles) you can realistically grow into:
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Emirates Airport Services (Check-in, boarding, baggage services, passenger support)
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dnata Airport Services / Marhaba Services (VIP support, special handling, transfers, guest assistance)
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SkyCargo (Cargo handling, processing, warehouse/airside operations, safety and security compliance)
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Group Security (Access control, screening, surveillance, escort duties across airside and landside facilities)
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Contact Centre (Customer support, product/service guidance, issue resolution as “the voice of Emirates”)
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Finance Rotation (Exposure to Global Financial Services functions, building a foundation for finance careers)
Job Description
The Khatwaty High School Graduates Programme is built for ambitious UAE nationals who want a career—not just a job. The core idea is progression: you start in an operational role, master real-world responsibilities, and develop the leadership skills needed to step into supervisory positions.
Unlike generic graduate hiring, Khatwaty focuses on practical readiness. You’ll learn by doing—handling real customers, real schedules, real service standards, and real operational challenges. Depending on your allocation, your day-to-day might happen at the airport, in a customer contact environment, in cargo operations, in security functions, or within finance rotations.
This programme is ideal for candidates who are:
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Confident working with people
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Willing to learn fast and take feedback well
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Comfortable with shift-based work
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Motivated by career growth, responsibility, and national pride
Job Responsibilities
Because Khatwaty placements vary by business area, your responsibilities will depend on where you’re assigned. However, across Emirates Group Careers, these are the key responsibility themes you’ll likely experience:
Customer Service and Service Recovery
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Deliver high-quality service aligned with Emirates Group standards
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Support customers with clear information, empathy, and confidence
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Handle service issues calmly and escalate when needed
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Create smooth experiences during high-pressure moments
Operational Excellence and Team Contribution
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Follow processes precisely while maintaining speed and accuracy
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Coordinate with team members to meet service targets
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Adapt quickly to changing priorities, peak times, and operational updates
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Maintain professional conduct, appearance (where required), and accountability
Safety, Security, and Compliance
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Follow safety and security protocols relevant to your business unit
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Work responsibly within controlled environments (airport/cargo/security areas)
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Maintain confidentiality and handle operational information appropriately
Career Development and Leadership Building
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Learn on the job from experienced professionals
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Build supervisory skills such as communication, decision-making, and conflict resolution
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Progress through clear milestones designed to prepare you for leadership roles
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Participate in training and assessments that support long-term career growth
Why This Role?
If you want a programme that turns potential into real career momentum, Emirates Group Careers through Khatwaty is designed for exactly that.
Structured Career Path That Leads Somewhere
Many entry-level jobs keep you at the same level for years. Khatwaty is built around progression—moving you toward supervisory roles with achievable milestones and development support.
On-the-Job Training in High-Energy Environments
This isn’t theory-only learning. You develop your skills while working in real operational settings, supported by industry experts and structured training.
Supervisory Skills That Employers Value
You’ll be coached in practical leadership skills: team management, effective communication, decision-making, and conflict resolution. These are transferable across aviation, hospitality, operations, and corporate environments.
National Pride With Global Impact
You’ll represent the UAE while supporting an organisation that welcomes millions of travellers and handles global operations. That sense of purpose matters—especially for candidates who want work that feels meaningful.
Attractive Tax-Free Salary and Travel Benefits
Dubai-based roles commonly include tax-free salary structures, and the Emirates Group highlights travel benefits such as discounts on flights and hotel stays—benefits that can significantly improve quality of life.
Requirements
To apply for this opportunity under Emirates Group Careers, candidates typically need to meet these eligibility and readiness requirements:
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Must be a UAE national with a valid UAE passport and Khulasat Al Qaid
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National service completed (for male candidates, as applicable)
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Education: A-Levels or High School Certificate
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Language: Fluent in written and spoken English (additional languages are a plus)
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Customer skills: Excellent interpersonal and customer service abilities
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Work style: Willing to work in a shift environment
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Uniform: Willing to wear uniform (for frontline customer-facing roles)
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Computer skills: Proficient with PC-based tools, including Microsoft Word, Excel, and Email
Practical tip: If you’re preparing your application, highlight examples that prove you can handle responsibility—school leadership roles, volunteering, part-time work, team projects, or any customer-facing experience.
How to Apply
To apply via Emirates Group Careers for the Khatwaty programme:
FAQs
1) Who can apply for the Khatwaty programme under Emirates Group Careers?
The programme is designed for UAE nationals who hold a valid UAE passport and Khulasat Al Qaid, with a high school certificate/A-Levels and strong English skills.
2) Do I choose my department, or will I be assigned?
You’ll be allocated to a business area after your interview, based on your fit, strengths, and operational needs across divisions like airport services, cargo, security, contact centre, or finance.
3) Is this programme suitable for high school graduates with no work experience?
Yes. It’s designed as a gateway for high school graduates, especially those who demonstrate strong communication, customer service potential, and willingness to learn in a shift environment.
4) What kind of roles can I be placed into?
Placements can include Emirates Airport Services, dnata Airport Services/Marhaba, SkyCargo, Group Security, Contact Centre, or Finance rotations, depending on your interview outcome.
5) What benefits can I expect in Dubai?
The Emirates Group highlights a tax-free salary and travel benefits, including discounts on flights and hotel stays, alongside role-specific benefits shared in your offer.