Dubai Tech Jobs are rapidly evolving, and Chalhoub Group is offering an exceptional opportunity in this space through its opening for a Senior Associate – Tech Service Management. This role is ideal for professionals seeking to grow within a dynamic IT environment while contributing to the operational success of one of the Middle East’s leading luxury retailers. Based in Dubai, this position focuses on supporting business-critical applications, managing incidents, collaborating with vendors, and maintaining documentation. Candidates will thrive if they are analytical, tech-savvy, and eager to innovate. It’s a strategic chance to be part of Chalhoub’s future-facing, high-impact tech journey.
Table of Contents
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Job Overview
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About the Company
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Available Jobs
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Job Description
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Job Responsibilities
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Why This Role?
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Requirements
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How to Apply
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FAQs
Job Overview
Dubai tech jobs 2025 are attracting professionals ready to drive IT innovation in the luxury retail space—and Chalhoub Group is leading the way. The group is currently hiring a Senior Associate – Tech Service Management for its Dubai office, a role focused on providing high-quality application support, managing service requests, and contributing to ITSM strategy. With 1–3 years of experience in IT support and a passion for service excellence, this is your opportunity to join a celebrated group powering over 950 luxury stores across the region.
About the Company
For more than 70 years, Chalhoub Group has redefined luxury in the Middle East. As a hybrid retailer, brand partner, and innovator, the Group works with over 400 global brands across beauty, fashion, jewelry, and lifestyle. It boasts a team of 16,000+ professionals across 8 countries and operates The Greenhouse—its award-winning innovation hub.
Chalhoub is also a Great Place to Work® certified employer, committed to diversity, sustainability, and building a future-proof workforce through learning and career development.
Available Jobs at Chalhoub Group
Here are other related tech and corporate roles available:
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Application Support Analyst – Dubai
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IT Project Coordinator – Chalhoub Group
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Junior Systems Administrator – UAE
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ERP Functional Consultant – Dubai HQ
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Tech Business Analyst – Fashion & Beauty Divisions
Job Description
The Senior Associate – Tech Service Management will provide daily operational support for business-critical applications. The role focuses on handling service tickets, coordinating changes and releases, and maintaining documentation. You’ll work closely with cross-functional teams and vendors to ensure high uptime, seamless resolution, and optimal user experience across enterprise systems.
Job Responsibilities
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Respond to incidents and service requests related to applications
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Escalate high-priority issues to specialized tech teams
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Assist with change management and post-release testing
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Monitor app dashboards, logs, and alerts to proactively identify issues
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Maintain internal SOPs, FAQs, and support documentation
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Coordinate with vendors and internal stakeholders for troubleshooting
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Participate in process improvement and automation initiatives
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Analyze ticket metrics (volume, SLAs, resolution time) and prepare reports
Why This Role?
This opportunity is more than just another job—it’s a strategic step in a future-forward tech career:
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Work at one of the Middle East’s most admired retail groups
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Collaborate with multi-brand, multi-vendor tech environments
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Get exposure to SaaS tools, ERP systems, and cloud infrastructure
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Receive mentorship from innovation leaders via The Greenhouse
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Enjoy remote work flexibility, exclusive employee perks, and education support
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Be part of an inclusive, diversity-first workplace culture
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Earn a competitive compensation package tailored to your potential
Requirements
Minimum Qualifications:
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Bachelor’s degree in Computer Science, IT, or related field
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1–3 years in application support or IT service desk roles
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Familiar with ticketing tools like ServiceNow, FreshService, or Jira
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Good troubleshooting, documentation, and communication skills
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Basic knowledge of ITIL frameworks (certification preferred)
Preferred Qualifications:
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Understanding of cloud environments (e.g. SaaS, Splunk, DataDog)
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Experience with ERP/CRM/OMS systems
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Exposure to cross-functional or multi-vendor support models
How to Apply
Ready to accelerate your IT career with Chalhoub Group?
📌 Don’t wait—Chalhoub’s roles are competitive. Highlight your experience with ITSM tools, application support, and cloud systems to stand out.
FAQs
Q1. Who can apply for this Chalhoub tech role?
Candidates with 1–3 years of experience in IT support, application management, or service desk roles are ideal.
Q2. Is remote or hybrid work allowed?
Yes, Chalhoub supports remote and flexible working policies as part of its employee benefits.
Q3. Is ITIL certification mandatory?
Not mandatory, but strongly preferred—especially for escalation and SLA-based environments.
Q4. What systems should I be familiar with?
Familiarity with ServiceNow, Jira, FreshService, and enterprise systems like ERP/CRM/OMS will give you a competitive edge.
Q5. Do I need to be based in Dubai?
Yes, the role is based in Dubai. Visa sponsorship may be considered for strong candidates.
For more high-growth opportunities, check out our [latest tech jobs in Dubai].