Table of Contents
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Job Overview – Dubai Operations Jobs at FedEx
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About FedEx
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Available Jobs and Related Roles in Dubai
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Operations Support Agent – Job Description
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Key Job Responsibilities
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Why This Role Stands Out Among Dubai Operations Jobs
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Requirements and Ideal Candidate Profile
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How to Apply
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FAQs – Dubai Operations Jobs and This Role
1. Job Overview – Dubai Operations Jobs at FedEx
If you are exploring Dubai operations jobs and want to build a long-term career with a global logistics leader, the Operations Support Agent role at FedEx in Dubai is a strong opportunity.
Job Title: Operations Support Agent
Company: Federal Express Corporation AMEA (FedEx)
Location: Dubai, United Arab Emirates
Category: Facility Operations / Operations Support
Employment Type: Full Time – Regular
Scheduled Weekly Hours: 48
Work Mode: On-site
Grade: 5
Positions for External Candidates: 1
This role is all about ensuring that defined processes and procedures are completed accurately and on time. You will work at the heart of FedEx’s operation, supporting air and road networks, dispatch, manifesting, customer service, dangerous goods, and administration activities that keep packages moving and customers happy.
FedEx describes the position as responsible for completing defined processes to strict deadlines, ensuring accuracy, completeness, and compliance. You will spot anomalies, solve problems using established rules and procedures, and escalate complex issues to senior team members when necessary.
For anyone searching for Dubai operations jobs that combine logistics, admin, and customer service in a fast-paced environment, this is a strong entry or mid-level role with clear growth potential.
2. About FedEx
FedEx is one of the world’s best-known express transportation and logistics companies. The organization:
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Delivers services to more than 200 countries and territories worldwide
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Provides transport and business solutions across air, road, and digital channels
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Is regularly recognized among the world’s most admired companies
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Employs a large, diverse, and international workforce
FedEx is built on its famous People–Service–Profit (P–S–P) philosophy:
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Take care of people
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People deliver outstanding service
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Great service generates profit, which is reinvested in people and the business
This philosophy shapes daily decision-making, culture, and leadership. For people interested in stable and respected Dubai operations jobs, FedEx offers a strong platform for professional development and long-term progression.
The company also emphasizes:
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A diverse, equitable, and inclusive workforce
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Fair treatment and growth opportunities for all employees
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Strict non-discrimination based on age, race, color, gender, nationality, disability, or other protected categories
3. Available Jobs and Related Roles in Dubai
If you are exploring FedEx or similar Dubai operations jobs, you might also consider roles such as:
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Operations Coordinator – Logistics or Freight
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Hub or Sort Operations Agent
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Customer Service Representative – Logistics
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Dispatch Agent / Dispatcher
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Administrative and Reporting Officer – Operations
These roles often interact closely with an Operations Support Agent, especially in network operations, customer service, and facility management.
4. Operations Support Agent – Job Description
The Operations Support Agent is a critical back-bone role in FedEx Dubai, ensuring that operational tasks are completed correctly, on time, and in compliance with standards.
You will be involved in a range of operational and administrative areas, including:
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Air Network Support
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Operations and Operational Support
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Dispatch and Service Assurance
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Customer Services and Support Group
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Manifesting and Dangerous Goods
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Cross-Border and Domestic Linehaul (Road and Air)
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Sort Support and Trace Management
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Operational Administration and Reporting
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Location-based Customer Service
In this position, you will:
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Complete defined processes and procedures within strict deadlines
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Ensure data, documents, and operational activities are accurate, complete, and compliant
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Spot irregularities or anomalies as they occur and resolve them based on rules and procedures
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Escalate more complex or unclear issues to senior team members
This role is particularly suitable for candidates who enjoy structured work, process compliance, and being at the center of a busy operations environment.
5. Key Job Responsibilities
While the description summarises the Operations Support Agent role in broad terms, the responsibilities can be grouped as follows:
5.1 Process Completion and Compliance
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Complete assigned processes and procedures within specified deadlines
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Ensure work is accurate, complete, and compliant with internal FedEx standards and external regulations
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Follow standard operating procedures (SOPs) for each operational function you support
5.2 Anomaly Detection and Problem-Solving
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Identify anomalies and irregularities in data, documentation, or operational flows
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Use judgement based on rules and procedures to resolve common issues
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For complex or unusual cases, escalate to senior team members or supervisors
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Support investigations and follow-up actions related to network or shipment issues
5.3 Operational and Administrative Support
Depending on team assignment, you may contribute to:
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Air Network Support – ensuring correct routing and documentation for air shipments
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Road Network and Linehaul – supporting cross-border and domestic road operations
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Dispatch and Service Assurance – coordinating information flow to ensure timely departures and arrivals
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Dangerous Goods – assisting with documentation and compliance checks for regulated shipments
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Sort Support & Trace Management – helping track shipments and support sort operations
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Operational Administration & Reporting – preparing reports, logs, and basic analytics for operations management
5.4 Customer Service and Location-Based Support
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Provide location-based customer service as part of the operations team
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Assist with customer queries related to shipments, deliveries, or operational issues
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Ensure customer interactions reflect FedEx’s service quality and people-first culture
5.5 Teamwork and Internal Collaboration
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Coordinate with colleagues in operations, customer service, and other support departments
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Share information and contribute to a team-based problem-solving environment
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Support new team members or temporary staff in understanding procedures and standards
6. Why This Role Stands Out Among Dubai Operations Jobs
There are many Dubai operations jobs, but this FedEx Operations Support Agent position offers several advantages:
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Global brand experience: Work for one of the world’s leading logistics companies, recognized globally for service and reliability.
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Structured environment: Processes, procedures, and standards are well-defined, which suits candidates who like clarity and order.
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Skill development: Daily work builds skills in accuracy, problem solving, planning, organizing, and customer service.
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Inclusive culture: FedEx emphasizes diversity, fairness, and people-first values, making it a supportive place to work.
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Career progression: Starting as an Operations Support Agent can be a stepping stone to other roles in operations, customer service, dispatch, or supervisory positions.
If your goal is to build a career in logistics and operations, this role offers a strong base in real-world processes and customer-facing scenarios.
7. Requirements and Ideal Candidate Profile
To be successful and competitive in this FedEx Operations Support Agent role, and in similar Dubai operations jobs, you should have the following skills and attributes:
Core Skills
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Accuracy and Attention to Detail
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Able to process documents, data, and tasks with minimal errors
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Careful with shipment information, manifests, and operational details
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Microsoft Office and PC Skills
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Comfortable working with computers and standard software
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Able to handle basic data entry, email, and reporting tasks
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Planning and Organizing Skills
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Can prioritize tasks to meet tight deadlines
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Capable of managing multiple small processes in a structured way
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Interpersonal Skills
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Able to work well in a team, communicate clearly, and maintain good relationships with colleagues and customers
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Problem-Solving Skills
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Capable of using rules and procedures to resolve common issues
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Proactive in identifying anomalies and taking appropriate action
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Experience and Education
The job posting describes the role mostly in terms of skills and responsibilities rather than strict educational requirements. However, for Dubai operations jobs of this type, employers often look for:
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Previous experience in operations, logistics, customer service, or admin roles (advantageous but not always mandatory)
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Basic to intermediate computer literacy
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Strong command of spoken and written English; additional languages can be a plus in a diverse environment like Dubai
Personal Attributes
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Reliability and punctuality – operations run on tight schedules
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Willingness to work 48 hours per week in shifts or extended hours when needed
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Ability to remain calm and organized in a fast-moving, time-sensitive environment
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Commitment to FedEx values, including fairness, respect, and team spirit
8. How to Apply
If you’re serious about Dubai operations jobs and want to join FedEx as an Operations Support Agent, here’s a simple plan:
9. FAQs – Dubai Operations Jobs and This Role
1. Is this Operations Support Agent job full-time?
Yes, it is a full-time, regular position with scheduled weekly hours of 48.
2. Is the role remote or on-site?
The job is on-site in Dubai, reflecting the hands-on and location-based nature of operations support.
3. Do I need logistics experience for Dubai operations jobs like this?
Logistics or operations experience is an advantage but not always mandatory. Strong skills in accuracy, planning, problem-solving, and customer service are essential.
4. Is there only one vacancy?
Yes, the posting states that only one position is available for external candidates.
5. What makes FedEx a good place to build a career?
FedEx focuses on its People–Service–Profit philosophy, reinvesting in its people and fostering a culture built on respect, growth, and innovation—making it a solid choice for long-term career development in Dubai operations jobs.