Dubai Hotel Jobs 2025 open an exciting opportunity to join Jumeirah Zabeel Saray, one of Dubai’s most luxurious beachfront resorts, as a Guest Services Executive – Front Office. Located on the iconic Palm Jumeirah, this full-time role offers professionals the chance to deliver world-class hospitality in an environment inspired by Ottoman grandeur. The position involves managing guest check-ins and check-outs, handling inquiries, and ensuring every guest enjoys an exceptional stay. Ideal for candidates with 5-star hotel experience and strong communication skills, this role provides a pathway to grow within Jumeirah Group’s global network of luxury properties.
Table of Contents
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Job Overview
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About Jumeirah Group
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About Jumeirah Zabeel Saray
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Available Jobs
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Job Description
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Job Responsibilities
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Why This Role?
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Requirements
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How to Apply
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FAQs
Job Overview
Dubai Hotel Jobs 2025 present an exciting opportunity to join Jumeirah Group, a global leader in luxury hospitality, as a Guest Services Executive – Front Office at Jumeirah Zabeel Saray, located on the prestigious Palm Jumeirah. This full-time role offers a chance to work in one of Dubai’s most elegant beachfront resorts, inspired by Ottoman grandeur and known for its exceptional guest experiences. Ideal for individuals with a passion for hospitality and customer service, the position involves handling guest check-ins, managing reservations, and delivering a seamless, welcoming experience in a truly world-class environment.
About Jumeirah Group
Founded in 1997 and part of Dubai Holding, Jumeirah Group has redefined luxury hospitality worldwide. The group operates over 31 properties across 13 countries, including the world-famous Burj Al Arab Jumeirah—an icon of Arabian luxury.
Jumeirah is committed to crafting purposeful experiences through personalized service, cultural authenticity, and innovation. The brand’s global portfolio includes some of the most esteemed hotels and resorts in the Middle East, Europe, and Asia, consistently earning recognition for excellence in service, design, and guest satisfaction.
At Jumeirah, employees are more than just team members—they’re brand ambassadors who deliver excellence with heart.
About Jumeirah Zabeel Saray
Nestled on the West Crescent of Palm Jumeirah, Jumeirah Zabeel Saray is an architectural masterpiece inspired by the grandeur of the Ottoman Empire. This luxury resort features stunning sea views, the award-winning Talise Ottoman Spa, multiple fine dining restaurants, and family-friendly amenities.
The property’s commitment to unparalleled service, attention to detail, and cultural richness makes it one of Dubai’s most admired destinations. Employees at Zabeel Saray enjoy working in an environment that values creativity, teamwork, and excellence—the hallmarks of Jumeirah’s brand promise.
Available Jobs
Explore other exciting opportunities with Jumeirah Group across the UAE and beyond:
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Front Office Supervisor – Jumeirah Mina A’Salam
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Concierge Agent – Burj Al Arab Jumeirah
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Guest Relations Executive – Jumeirah Beach Hotel
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Front Desk Agent – Jumeirah Creekside Hotel
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Butler – Jumeirah Marsa Al Arab
Job Description
The Guest Services Executive – Front Office plays a vital role in ensuring guests experience smooth and memorable stays. You’ll be the face of the hotel, responsible for welcoming guests, handling check-ins and check-outs, and managing billing and reservations. This position requires a service-oriented mindset, exceptional communication skills, and the ability to resolve guest inquiries with professionalism and efficiency.
This role is ideal for hospitality professionals with experience in luxury hotels or resorts, particularly those familiar with Opera (Cloud) and Microsoft Office systems. You’ll be part of a dynamic front office team dedicated to upholding Jumeirah’s five-star service standards.
Job Responsibilities
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Handle guest check-ins and check-outs efficiently, ensuring accuracy and warm hospitality.
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Manage guest payments, including cash and credit transactions, while maintaining strict confidentiality.
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Coordinate room allocations based on availability and guest preferences.
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Process reservations, modifications, and cancellations according to hotel policies.
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Address guest inquiries and resolve complaints promptly and professionally.
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Promote hotel amenities, dining outlets, and experiences through upselling techniques.
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Collaborate with housekeeping, concierge, and F&B teams to ensure a seamless guest experience.
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Maintain accurate guest records and billing documentation.
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Deliver exceptional service aligned with Jumeirah’s brand values of excellence, integrity, and care.
Why This Role?
Joining Jumeirah Zabeel Saray as a Guest Services Executive offers more than a job—it’s the start of a rewarding career in one of Dubai’s most prestigious luxury hotel brands.
Key Benefits and Highlights
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Competitive Tax-Free Salary paid in UAE Dirhams (AED).
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Shared company-provided accommodation in prime locations.
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Comprehensive healthcare and life insurance coverage.
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Paid annual leave with a return flight to your home country.
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Career growth opportunities within Jumeirah’s global network.
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Learning & Development programs and internal mobility options.
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Colleague discounts on food, beverage, and stays across Jumeirah properties worldwide.
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Work in a supportive, multicultural environment that values collaboration and inclusivity.
This role is ideal for candidates who are passionate about guest service, thrive in fast-paced environments, and aspire to grow within an award-winning hospitality group.
Requirements
To qualify for the Guest Services Executive – Front Office position, applicants must meet the following criteria:
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1–2 years of experience in a similar front office or guest services role within a 5-star hotel.
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Strong knowledge of Opera Cloud PMS and Microsoft Office applications.
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Exceptional customer service, communication, and interpersonal skills.
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Ability to handle guest complaints with empathy and professionalism.
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Fluency in English is required; Russian or additional language skills are an advantage.
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Experience working in a multicultural environment.
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A proactive, detail-oriented, and solution-driven approach.
How to Apply
If you’re ready to elevate your hospitality career with a globally recognized brand, this opportunity is for you.
👉 Apply here:
Guest Services Executive – Front Office | Jumeirah Zabeel Saray, Dubai
🕒 Don’t miss the chance to join Jumeirah’s family of luxury hospitality professionals and be part of an inspiring journey at Zabeel Saray.
FAQs (Frequently Asked Questions)
1. Who can apply for this Jumeirah Zabeel Saray role?
Candidates with prior experience in luxury hotels or resorts, excellent communication skills, and a passion for guest service are encouraged to apply.
2. Is accommodation provided for employees?
Yes. Jumeirah provides company-shared accommodation and transportation for its team members.
3. What is the salary range for this position?
While specific figures depend on experience, the role offers a competitive, tax-free salary in AED, along with additional benefits.
4. Are there training and career growth opportunities?
Absolutely. Jumeirah offers structured Learning & Development programs and internal mobility across its global portfolio.
5. Where is Jumeirah Zabeel Saray located?
The resort is located on the West Crescent of Palm Jumeirah, offering a luxurious work setting with scenic beachfront views.
Conclusion
The Guest Services Executive – Front Office role at Jumeirah Zabeel Saray is a remarkable opportunity for hospitality professionals seeking to advance their careers in Dubai’s thriving luxury sector. As part of one of the world’s most recognized hotel groups, you’ll gain exposure to international service standards, dynamic career growth, and a supportive work culture.
Join Jumeirah Group and contribute to creating exceptional guest experiences that define the art of Arabian hospitality. If you’re passionate about service excellence and aspire to work in an inspiring environment, apply today to begin your journey with Jumeirah Zabeel Saray.