Dubai hotel jobs continue to attract passionate professionals eager to grow within the world’s leading hospitality brands. Among the most exciting opportunities in 2025 is the Guest Service Agent role at Adagio Premium The Palm, part of the globally renowned Accor Group. Based in Dubai’s iconic Palm Jumeirah, this position offers the chance to deliver exceptional guest experiences while developing your career in a supportive, multicultural environment. Ideal for individuals with a passion for service and communication, this role lets you be part of Accor’s mission to create meaningful, memorable stays and redefine modern hospitality through genuine care and innovation.
Table of Contents
-
Job Overview
-
About the Company
-
Available Jobs
-
Job Description
-
Key Responsibilities
-
Why This Role?
-
Requirements
-
How to Apply
-
FAQs
Job Overview
Dubai hotel jobs continue to attract hospitality professionals from around the world—and one of the most sought-after roles in 2025 is the Guest Service Agent position at Adagio Premium The Palm, part of the renowned Accor Group. Based on Dubai’s iconic Palm Jumeirah, this full-time, permanent role offers the chance to work with one of the world’s leading hotel brands known for innovation, service excellence, and global career growth. As a Guest Service Agent, you’ll create memorable experiences for guests, ensuring every interaction—from check-in to check-out—reflects warmth, precision, and genuine care. It’s the perfect role for those passionate about hospitality and ready to grow in a world-class hotel environment.
About the Company
Accor is a global hospitality powerhouse, home to more than 45 brands, 5,600 hotels, and 10,000 restaurants across 110 countries. Known for redefining the art of hospitality, Accor’s diverse portfolio includes premium, luxury, and lifestyle destinations.
At Accor, every team member is a Heartist®—a hospitality professional who works with passion and empathy to deliver unforgettable experiences. The company champions responsible hospitality, inclusivity, and personal growth. From Dubai to Paris to Singapore, Accor encourages its people to find purpose and meaning in their work, shaping a culture where everyone belongs and thrives.
Adagio Premium The Palm is one of Accor’s premium serviced residence brands, offering modern comforts, elegant design, and personalized service in one of Dubai’s most stunning destinations.
Available Jobs
If you’re exploring Dubai hotel jobs, Accor offers numerous exciting opportunities across its UAE properties, including:
-
Front Desk Agent – Sofitel Dubai The Obelisk
-
Guest Relations Officer – Pullman Dubai Creek City Centre
-
Reservations Agent – Novotel Dubai Al Barsha
-
Concierge – Fairmont Dubai
-
Front Office Supervisor – Adagio Premium The Palm
(See more hotel jobs in Dubai [here].)
Job Description
The Guest Service Agent at Adagio Premium The Palm plays a vital role in creating the first and last impression for every guest. You’ll manage check-ins and check-outs, handle inquiries, and ensure guests enjoy a seamless, memorable experience.
In this role, you’ll represent Accor’s Heartist® culture—anticipating guest needs, delivering exceptional service, and adding personalized touches that elevate every stay. Whether it’s assisting with reservations, resolving concerns, or recommending local attractions, you’ll embody the warmth and professionalism that define Accor’s global reputation.
This position is ideal for candidates passionate about guest relations, communication, and service excellence, especially those looking to grow their careers within the Dubai hospitality sector.
Key Responsibilities
As a Guest Service Agent at Adagio Premium The Palm, you will:
-
Greet guests warmly upon arrival and ensure smooth check-in and check-out processes.
-
Respond promptly to guest requests, inquiries, and feedback.
-
Manage guest accounts, payments, and room assignments accurately.
-
Promote hotel facilities, dining options, and amenities to enhance the guest experience.
-
Take initiative to personalize guest interactions and exceed expectations.
-
Coordinate with housekeeping and other departments to ensure service excellence.
-
Handle reservations, phone calls, and emails with professionalism and efficiency.
-
Maintain a strong understanding of Opera or Opera Cloud systems for daily operations.
-
Support team members in creating a welcoming, guest-centric atmosphere.
Why This Role?
This role is one of the most promising among Dubai hotel jobs because it combines professional growth with the prestige of working for Accor, one of the world’s top hospitality groups. You’ll gain exposure to global service standards, advanced training programs, and endless career mobility across Accor’s international portfolio.
Key Benefits:
-
Employee benefit card offering discounted rates at Accor hotels worldwide.
-
Access to Accor Academies for professional learning and skill enhancement.
-
Opportunities for career advancement within Dubai and abroad.
-
Participation in corporate social responsibility programs such as Planet 21.
-
Work in a diverse, inclusive, and people-first culture.
Accor doesn’t just offer jobs—it builds lifelong careers where you can explore, innovate, and make a meaningful difference.
Requirements
To qualify for this Guest Service Agent job in Dubai, candidates should meet the following criteria:
-
Education: Diploma or equivalent in hospitality, business, or related fields.
-
Experience: Previous hotel front office or customer service experience preferred.
-
Systems Knowledge: Familiarity with Opera / Opera Cloud or similar hotel management software.
-
Skills: Excellent communication, interpersonal, and problem-solving skills.
-
Languages: Fluency in English is essential; additional languages are a plus.
-
Personality: Service-oriented, professional, and positive attitude.
-
Eligibility: Must be legally eligible to work in the UAE.
If you’re motivated by guest satisfaction and eager to learn, Accor provides the perfect platform to grow your career in hospitality.
How to Apply
Ready to take your hospitality career to the next level?
Apply now for the Guest Service Agent position at Adagio Premium The Palm through the Accor Careers Portal:
👉 Clivck Here to Apply!
Apply early, as Accor’s openings for Dubai properties are highly competitive and fill quickly.
FAQs – Dubai Hotel Jobs at Accor
1. What’s the average salary for a Guest Service Agent in Dubai?
Compensation varies by property and experience, but Accor offers competitive pay aligned with UAE hospitality industry standards.
2. Do I need previous experience to apply?
While previous experience is an advantage, Accor welcomes applicants with strong customer service skills and a passion for hospitality.
3. Is training provided for new employees?
Yes. Accor provides extensive onboarding and training through its global Accor Academies.
4. Can I transfer to other Accor properties in the future?
Absolutely! Accor encourages internal mobility, offering opportunities across its 5,600+ hotels worldwide.
5. What makes Accor a great place to work?
Accor promotes diversity, sustainability, and professional development—ensuring every employee feels valued and inspired.
Final Thoughts
If you’re searching for Dubai hotel jobs that combine luxury, learning, and lasting career potential, the Guest Service Agent role at Adagio Premium The Palm by Accor is your gateway to success.
Join an organization that doesn’t just deliver hospitality—it redefines it. With Accor, you’ll find meaning in your work, recognition for your contributions, and endless opportunities to grow in one of the most dynamic cities in the world.
Become a Heartist®, and start your journey toward a rewarding future in global hospitality—where every guest experience you create makes a difference.