If you’re searching for a rewarding Dubai employment opportunity, Royal Gas is hiring for the position of Call Center Agent. This full-time role in Dubai offers competitive pay, flexible hours, and a growth-oriented work environment. Whether you’re fluent in Arabic, English, or Hindi, and skilled in customer support, this is your chance to build a fulfilling career in one of the UAE’s most respected companies. Perfect for individuals interested in customer service jobs, call center careers in Dubai, and jobs in the Gulf with low competition but high CPC, this opening won’t last long—read on to learn more.
Introduction
In today’s dynamic job market, Dubai employment opportunities stand out as some of the most desirable globally. With its tax-free salaries, diverse workforce, and rapid business growth, Dubai offers a unique space for professionals to thrive. One such opportunity comes from Royal Gas—a leading name in the energy sector now hiring for a full-time Call Center Agent. If you’re seeking long-term stability, career advancement, and a supportive work culture, this article details everything you need to know about applying for this high-potential role in one of the UAE’s most vibrant industries.
Job Overview
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Position: Call Center Agent
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Location: Dubai, United Arab Emirates
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Company: Royal Gas
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Employment Type: Full-Time
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Languages Required: Arabic, English, Hindi
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Preferred Experience: Customer Service / Call Center
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Shift Availability: Must be flexible for evenings and weekends
This job is ideal for candidates with excellent communication skills, a passion for problem-solving, and a strong desire to grow in a fast-paced customer service environment.
About the Company
Royal Gas is a renowned name in the UAE’s energy and fuel supply industry. With decades of service and innovation, the company is committed to delivering top-quality gas solutions to residential, commercial, and industrial customers across the Emirates.
Why Work at Royal Gas?
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Reputable Brand: Trusted by thousands for reliability and quality.
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Employee-Centric Culture: Strong emphasis on career development and work-life balance.
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Innovation-Driven: Constantly adapting to new technologies and customer needs.
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Stable Industry: Energy and utilities remain essential regardless of market fluctuations.
Working at Royal Gas means being part of a future-focused company with a legacy of excellence.
Available Job: Call Center Agent
Summary:
The Call Center Agent role is focused on delivering world-class customer support through inbound and outbound calls, handling inquiries, resolving issues, and updating customer records. It is a full-time job based in Dubai with flexible shift options, making it ideal for individuals looking to work in an adaptive, customer-oriented environment.
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Job Description
As a Call Center Agent at Royal Gas, you’ll be the frontline of customer interaction. You’ll manage communication between the company and its clients, ensuring a smooth, efficient, and empathetic support experience.
Daily Tasks Include:
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Handling incoming calls in a professional manner
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Making outbound calls to follow up with customers
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Addressing questions about services and products
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Documenting all calls and transactions accurately
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Keeping customers updated on ticket statuses and payment follow-ups
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Updating contact and transaction information in the system
This role is crucial for maintaining Royal Gas’s strong customer satisfaction and service reliability.
Responsibilities
The key responsibilities of the Call Center Agent include:
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Customer Service & Communication
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Provide timely and polite responses to all customer queries
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Diffuse tense situations with angry or dissatisfied customers using empathy and active listening
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Documentation & Data Entry
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Record customer interactions, service requests, complaints, and follow-up actions
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Maintain database accuracy and ensure all entries are current
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Team Collaboration
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Work closely with team leads to meet call quotas and customer satisfaction goals
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Participate in team meetings and contribute to service improvement strategies
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Problem-Solving
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Identify recurring issues and suggest proactive solutions
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Work with technical teams or other departments to close open tickets
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Shift Management
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Be open to working on rotating shifts including evenings and weekends
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Adhere to daily schedules and contribute during peak hours
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Requirements
To qualify for this exciting Dubai employment opportunity, you must meet the following criteria:
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High School Diploma or equivalent
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Fluent in Arabic, English, and Hindi (both written and verbal)
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Strong interpersonal and team skills
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Previous experience in customer service or call centers is a plus, not mandatory
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Ability to manage stressful calls and offer quick resolutions
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Proficient in time management and multitasking
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Available for immediate joining or short notice period
Why This Role
1. Start or Advance Your Career in Dubai
Whether you’re entering the workforce or shifting industries, this is a solid gateway role.
2. Multilingual Advantage
Your language skills are an asset in this diverse customer base, boosting your performance and recognition.
3. Work-Life Balance
Rotational shifts offer flexibility to balance personal and professional life.
4. Learning & Development
You’ll receive hands-on training in CRM systems, communication best practices, and customer handling.
5. Pathway to Growth
Top performers often transition into supervisory, quality assurance, or management roles.
How to Apply
Click Here to apply for CallCenter Agent Role in Royal Gas Dubai 2025!
Conclusion
If you’re eager to explore a thriving Dubai employment opportunity, this Call Center Agent role at Royal Gas checks all the boxes. It offers not just a paycheck, but a platform to grow, upskill, and connect with one of the most reliable names in the UAE’s energy sector. With low competition and increasing demand for multilingual professionals, this job stands out in Dubai’s competitive market. Take charge of your career—update your resume and apply now to be part of the Royal Gas legacy.
Frequently Asked Questions (FAQs)
Q1: Is this job open to expatriates?
Yes, candidates already in Dubai or those willing to relocate with valid work permits are encouraged to apply.
Q2: Is prior call center experience mandatory?
No, but it’s preferred. Training will be provided to new candidates.
Q3: What are the shift timings?
Shifts vary and include evenings, weekends, and public holidays as per operational needs.
Q4: Are bonuses or performance incentives offered?
While not explicitly stated, most companies in the UAE offer performance bonuses based on KPIs.
Q5: Will I receive training?
Yes, new joiners undergo onboarding and customer interaction training.
Q6: How long does the hiring process take?
Typically 1–2 weeks depending on application volume and availability for interviews.