🏢 About Deluxe Holiday Homes – Guest Relations Officer Vacancy
Deluxe Holiday Homes – Guest Relations Officer Vacancy in Dubai is an exciting opportunity for hospitality professionals aiming to build a rewarding career in one of Dubai’s leading vacation rental management companies. Deluxe Holiday Homes has established itself as a premier provider of high-quality vacation rentals, property management, and real estate brokerage services. Managing over 700 properties and employing a team of more than 240 professionals, the company focuses on delivering excellence, innovation, and professionalism in every aspect of its operations.
The Guest Relations Officer role at Deluxe Holiday Homes is pivotal in ensuring guests experience exceptional service during their stay. This position involves handling guest requests, resolving complaints, facilitating smooth check-ins and checkouts, and maintaining a welcoming atmosphere. The role also requires strong interpersonal skills, multi-tasking abilities, and the capability to work in a fast-paced, multicultural environment. Candidates with a passion for hospitality and prior experience in guest relations or front office management will find this vacancy both challenging and rewarding.
📑 Table of Contents
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📝 Job Overview
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🏷️ Job Categories
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✅ Primary Responsibilities by Role
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💼 Why Work at Deluxe Holiday Homes
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🎓 Candidate Eligibility Criteria
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📝 How to Apply
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❓ Frequently Asked Questions (FAQs)
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🔚 Final Thoughts
📝 Job Overview
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Company Name: Deluxe Holiday Homes
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Vacancy Position: Guest Relations Officer (GRO)
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Location: Dubai
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Interview Date: Apply Immediately
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Employment Type: Full-Time, On-Site
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Experience Required: 2–4 years in guest relations, front office, or hospitality
The Deluxe Holiday Homes – Guest Relations Officer Vacancy in Dubai offers an exceptional chance to work with a dynamic team dedicated to high-quality guest experiences. The role ensures smooth guest check-ins and checkouts, provides detailed property and city information, and maintains guest satisfaction. Candidates will enjoy a challenging yet fulfilling environment with opportunities to interact with international guests and learn from experienced professionals.
🏷️ Job Categories
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Guest Relations
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Front Office Operations
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Property Management
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Hospitality Services
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Customer Experience Management
✅ Primary Responsibilities by Role
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Communicate directly with guests before arrival to coordinate smooth check-in.
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Welcome guests during check-in and give a warm farewell during checkout.
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Ensure all check-ins and checkouts are handled efficiently without delays.
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Possess detailed knowledge of apartments/villas, local attractions, and city.
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Maintain up-to-date information on arrivals, departures, and property condition.
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Collect guest feedback, maintain profiles, and note preferences.
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Upsell services such as city tours, breakfast delivery, and airport transfers.
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Perform basic cashier activities for collecting/refunding guest payments.
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Provide proper handover to the next shift.
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Follow house rules and management policies.
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Conduct property inspections pre-arrival, post-departure, or on request.
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Assist with property viewings, key activation, transportation, and other tasks as required.
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💼 Why Work at Deluxe Holiday Homes
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Competitive salary packages with additional benefits.
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Employment visa and comprehensive medical insurance coverage.
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Air ticket allowance for annual travel.
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Parking, fuel, and Salik allowances for Dubai residents.
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Annual paid leave with a structured work-life balance.
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Exposure to a multicultural work environment with professional growth.
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Comprehensive training programs to enhance career development.
🎓 Candidate Eligibility Criteria
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High school diploma or equivalent (hospitality degree preferred).
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2–4 years of experience in guest relations, front office, or hospitality.
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Proficiency in English and Arabic; additional languages are a plus.
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Strong communication, interpersonal, and customer service skills.
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Ability to resolve guest issues efficiently while maintaining professionalism.
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Familiarity with hotel management software and CRM systems.
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Collaborative approach and willingness to support colleagues.
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Flexibility to work nights, weekends, and holidays.
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Must hold a valid Dubai driving license and own a personal car.
📝 How to Apply
To apply for the Deluxe Holiday Homes – Guest Relations Officer Vacancy in Dubai, candidates should follow a structured application process. Begin by carefully reviewing the eligibility criteria to ensure you meet all required qualifications. Next, prepare a detailed CV highlighting your experience in guest relations, front office, or hospitality services. Make sure to emphasize any prior roles that involved handling international guests, upselling services, and maintaining high levels of customer satisfaction.
Applicants are encouraged to submit their applications promptly to avoid missing this exciting opportunity. Working at Deluxe Holiday Homes provides exposure to a high-paced, multicultural environment that fosters professional growth.
To apply, click the link below and submit your application online: Apply here.
Ensure all required documents and information are accurate to increase the chances of selection.
❓ Frequently Asked Questions (FAQs)
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What is the primary role of a Guest Relations Officer at Deluxe Holiday Homes?
The role involves ensuring guest satisfaction, handling requests, resolving complaints, and managing smooth check-ins and checkouts. -
Is prior experience required for this vacancy?
Yes, candidates should have 2–4 years of experience in guest relations, front office, or hospitality roles. -
Do I need a Dubai driving license for this position?
Yes, a valid Dubai driving license and personal car are mandatory. -
What languages are required for this role?
Proficiency in English and Arabic is required. Knowledge of additional languages is a plus. -
What benefits are offered to employees?
Benefits include competitive salary, medical insurance, air ticket allowance, parking, fuel, Salik allowances, and annual paid leave. -
Is this a full-time or part-time role?
This is a full-time, on-site role based in Dubai. -
How do I apply for the Guest Relations Officer position?
Candidates can apply by submitting their CV and required documents via the online application link provided above.
🔚 Final Thoughts
The Deluxe Holiday Homes – Guest Relations Officer Vacancy in Dubai represents a unique opportunity for hospitality professionals who are passionate about delivering exceptional guest experiences. This role is ideal for individuals who thrive in a dynamic, fast-paced environment, enjoy interacting with international guests, and aim to advance their career in property management and guest services. Working at Deluxe Holiday Homes ensures exposure to a wide range of hospitality operations, from managing high-end properties to coordinating guest requests and maintaining satisfaction standards.
Candidates applying for this vacancy will benefit from comprehensive training, a competitive compensation package, and an inclusive, multicultural work environment. The role also provides opportunities to enhance skills in customer service, property management, and team collaboration. By joining Deluxe Holiday Homes, professionals will not only gain hands-on experience in a leading Dubai hospitality firm but also become part of a team committed to excellence, innovation, and guest-centric service. This is an unmissable chance for any qualified candidate to grow professionally while contributing to a premier guest experience in Dubai.