Dubai customer service specialist jobs at Barry Callebaut invite seasoned order management professionals to join the MEA Regional Supply Chain team in Dubai. As the Customer Service Specialist ME, you will manage end-to-end customer orders in SAP, serve as the primary contact for order status and availability, and coordinate with logistics, sales, and supply chain to resolve issues. You will maintain accurate records in SAP and Salesforce, monitor KPIs, uphold SLAs, and document processes that support continuous improvement. Ideal candidates bring five-plus years’ experience, strong analytical skills, excellent English, and French or Arabic—driving reliable deliveries and exceptional customer experiences.
Introduction
Dubai customer service specialist jobs don’t get sweeter than this: at Barry Callebaut, the world’s leader in high-quality chocolate and cocoa products, you’ll manage end-to-end orders, elevate the MEA customer experience, and help shape a sustainable future for cocoa. Based in Dubai and reporting to the Customer & Supply Chain Manager MEA, the Customer Service Specialist ME acts as the go-to contact for all order-related matters—owning SAP processes, resolving issues with logistics and sales, and using data to continually optimize service levels. If you thrive in fast-paced, cross-functional environments and want impact with purpose, this is your moment.
Table of Contents
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Job Overview
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About Barry Callebaut
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Available Jobs (Related & Similar)
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Job Description
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Job Responsibilities
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Why This Role?
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Requirements
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How to Apply
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FAQs
Job Overview
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Job Title: Customer Service Specialist ME
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Company: Barry Callebaut
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Location: Dubai, United Arab Emirates
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Employment Type: Full-time
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Team: Regional Supply Chain (MEA)
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Summary: Own order flow from receipt to delivery, coordinate with logistics, sales, and supply chain, and drive continuous improvement across service processes and KPIs using SAP/Salesforce and BI insights.
About Barry Callebaut
Barry Callebaut is on a mission to transform the cocoa and chocolate industry from bean to bar. Headquartered in Zurich and operating in more than 40 countries with 12,000+ employees, the company serves the global food sector as a B2B powerhouse trusted by leading brands. With a deep commitment to sustainability and reinvestment in farming communities, Barry Callebaut believes in doing well by doing good—building long-term value through responsible sourcing, product excellence, and innovation. Joining the Dubai team places you at the intersection of customer obsession, operational excellence, and sustainable growth.
Available Jobs (Related & Similar)
If you’re exploring Dubai customer service specialist jobs, these adjacent roles (titles may vary by posting date) can broaden your search and strengthen keyword reach:
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Customer Service Representative – Supply Chain (UAE): Order entry, scheduling, and SLA tracking for regional customers.
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Supply Chain Coordinator – MEA (Dubai): Logistics alignment, ETA management, and documentation for imports/exports.
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Sales Operations Specialist – Food Ingredients (Dubai): Quote-to-cash support, pricing upkeep, and CRM hygiene.
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Logistics Specialist – FMCG (Dubai): Carrier coordination, customs documentation, and on-time delivery performance.
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Key Account Support Executive – B2B (UAE): Customer care, order status updates, and issue resolution for strategic accounts.
Want a broader view? [See more jobs in Dubai]
Job Description
This Customer Service Specialist ME role is designed for a precise, data-savvy professional who loves turning complex order flows into seamless customer experiences. You will serve as the primary point of contact for customers on order status, delivery schedules, and product availability—ensuring every order is processed accurately and delivered on time. Beyond daily execution, you’ll help identify trends and drive continuous improvement by collaborating with logistics, sales, and the wider supply chain team. If you’re comfortable in SAP, curious with data, and proactive in communication, you’ll thrive in this high-visibility, impact-rich position within the MEA region.
Who It’s Ideal For
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Professionals with 5+ years in customer service or order management—ideally within manufacturing, FMCG, or food ingredients.
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Problem solvers who can own outcomes, manage multiple priorities, and communicate crisply with customers and internal stakeholders.
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Tactful collaborators who build trust across functions and are energized by process optimization and metric-driven improvements.
Job Responsibilities
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Own Order Lifecycle: Manage customer orders from receipt to delivery in SAP, ensuring data accuracy, policy compliance, and timely confirmations.
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Be the Customer’s Voice: Act as the primary contact for inquiries about order status, delivery schedules, and availability; provide proactive updates.
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Resolve Issues Fast: Coordinate with logistics, sales, and supply chain to troubleshoot order blocks, delays, and substitutions—closing the loop with customers.
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Maintain System Hygiene: Keep SAP/Salesforce records current, including customer master data, delivery instructions, and communication logs.
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Track KPIs: Monitor service metrics (e.g., OTIF, backorders, SLA adherence, response times) and surface insights for action.
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Drive Improvements: Partner with cross-functional teams to standardize processes, remove bottlenecks, and enhance customer experience.
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Document Processes: Organize and maintain SOPs and playbooks that support consistency, training, and continuous improvement.
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Uphold SLAs: Ensure adherence to service level agreements, escalate risks early, and contribute to team performance targets.
Why This Role?
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Purpose With Impact: Work for a company committed to sustainable cocoa & chocolate, where your daily decisions support ethical supply chains.
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Regional Visibility: Collaborate across MEA, gaining exposure to diverse markets, logistics networks, and customer profiles.
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End-to-End Ownership: See the full arc from order entry to delivery—developing a robust, transferable skill set in supply chain customer service.
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Data-Driven Growth: Use SAP and business intelligence (Power BI a plus) to analyze trends, improve KPIs, and sharpen decision-making.
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Career Mobility: Build a platform for advancement into sales operations, supply chain planning, key account support, or CS leadership.
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Collaborative Culture: Thrive in a team that values diversity, inclusion, and continuous improvement (#oneBC).
Requirements
Education & Experience
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Bachelor’s Degree in Supply Chain Management, Business Administration, or related field.
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5+ years in customer service or order management (manufacturing or supply chain environments preferred).
Technical Skills
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Proficiency in SAP order management; familiarity with Salesforce or equivalent CRM.
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Strong Microsoft Office skills; Power BI or other BI tools is a plus.
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Competence with KPIs such as OTIF, fill rate, backlog management, and SLA performance.
Core Competencies
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Analytical Mindset: Comfortable interpreting trends, detecting root causes, and proposing improvements.
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Attention to Detail: High standards for data quality, documentation, and order accuracy.
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Communication: Clear, concise written and verbal communication with customers and stakeholders.
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Customer Focus: Calm under pressure, proactive in setting expectations, and solution-oriented.
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Organization & Multitasking: Manage simultaneous orders, priorities, and deadlines in a fast-paced environment.
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Collaboration: Effective cross-functional partner with logistics, sales, finance, and supply chain.
Language & Work Eligibility
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Excellent English is required; French or Arabic is a strong plus.
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Ability to work in Dubai; visa/work authorization per employer policy.
How to Apply
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Where to apply: Submit your application via the official Barry Callebaut Careers portal for Customer Service Specialist ME (Dubai).
Dubai customer service specialist jobs fill quickly—apply now to align your supply chain skills with a global, purpose-driven brand.
FAQs
What makes Dubai customer service specialist jobs at Barry Callebaut unique?
You’ll combine day-to-day order ownership in SAP with continuous improvement across MEA, backed by a company that leads the chocolate industry and invests in sustainable value chains.
Which systems will I use most?
Expect daily usage of SAP for order management, plus Salesforce (or similar CRM) for customer interactions. Familiarity with Power BI or KPI dashboards is beneficial.
Do I need manufacturing or food industry experience?
It’s preferred. Experience in manufacturing, FMCG, or ingredients simplifies understanding of lead times, logistics, and quality/compliance nuances.
What languages are most useful in this role?
English is essential. French or Arabic is a strong plus given the MEA customer base and regional coordination needs.
What KPIs should I be ready to discuss in interviews?
Be prepared to talk through OTIF, backorder/fill rate, SLA adherence, response times, credit blocks, and root-cause corrective actions you’ve implemented.