⭐ About Citi | Service Analyst Vacancy 2025 in Dubai
The Citi | Service Analyst Vacancy 2025 in Dubai offers an exceptional opportunity for UAE Nationals seeking to advance their career in the banking and financial sector. Citi is a globally renowned financial institution with a strong commitment to innovation, customer satisfaction, and employee growth. This role is designed for professionals with experience in customer service, account management, and compliance, providing them a platform to deliver exceptional service to Citi clients.
The Service Analyst position focuses on executing day-to-day customer service operations, managing client relationships, and ensuring adherence to regulatory standards. Employees in this role gain valuable exposure to Citi’s operational processes, risk management, and digital banking initiatives. With competitive benefits, continuous learning opportunities, and a collaborative work environment, the Citi | Service Analyst Vacancy 2025 in Dubai is ideal for ambitious professionals ready to make a significant impact in the banking sector.
📑 Table of Contents
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⭐ Job Overview
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⭐ Job Categories
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⭐ Primary Responsibilities by Role
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⭐ Why Work at Citi
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⭐ Candidate Eligibility Criteria
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⭐ How to Apply
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⭐ FAQs
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⭐ Final Thoughts
⭐ Job Overview
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Company Name: Citi
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Vacancy Position: Service Analyst (UAE Nationals only)
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Location: Dubai
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Employment Type: Full Time / On-Site
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Experience Required: 3-5 years relevant experience
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Apply Immediately
The Citi | Service Analyst Vacancy 2025 in Dubai is an exciting career opportunity for UAE Nationals who are skilled in client account management and customer service. The Service Analyst will be responsible for managing client relationships, providing ongoing support, and ensuring compliance with Citi’s policies.
This role offers an excellent platform for professionals seeking career growth in a global banking environment while contributing to enhanced customer satisfaction and operational efficiency.
⭐ Job Categories
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Customer Service
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Client Account Management
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Risk & Compliance
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Relationship Management
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Banking Operations
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Process Improvement & Automation
⭐ Primary Responsibilities by Role
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Manage client account relationships, review customer needs, and proactively engage clients for resolution.
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Execute day-to-day customer service activities while adhering to Citi’s policies and guidelines.
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Administer client requirements and provide ongoing support to enhance customer experience.
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Advise clients on Citi products and services to enrich relationships and mobilize additional funds.
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Review product penetration and identify opportunities to cross-sell tailored products.
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Ensure periodic engagement with all assigned clients as per bank engagement model.
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Identify opportunities for process and service improvements to enhance operational efficiency.
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Follow operational risk mitigants, checklists, and process manuals to avoid breaches.
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Ensure full compliance with KYC/AML and other regulatory requirements.
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Drive digitization by preparing clients to be digitally equipped for banking services.
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Assess risk when making business decisions while safeguarding Citi’s reputation and assets.
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Complete necessary documentation for client transactions and due diligence purposes.
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Accelerate service delivery through analytical thinking, process simplification, and automation.
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Maintain audit readiness and ensure compliance with all internal and external regulatory standards.
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⭐ Why Work at Citi
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Global exposure to over 230,000 colleagues worldwide, offering unmatched networking opportunities.
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Strong commitment to employee development through training, mentorship, and career growth programs.
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Competitive compensation and benefits tailored to UAE Nationals.
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Collaborative work culture promoting innovation, diversity, and inclusion.
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Opportunity to work with cutting-edge digital banking technologies and tools.
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Involvement in impactful projects that enhance customer experience and business efficiency.
⭐ Candidate Eligibility Criteria
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UAE Nationals only.
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Bachelor’s/University degree or equivalent experience.
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3-5 years of relevant experience in customer service or banking.
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Proficiency in basic banking products such as deposits, credit cards, and time deposits.
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Strong written and verbal communication skills.
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Excellent influencing and relationship management skills.
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Quick learner, self-starter with initiative and high integrity.
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Ability to work effectively in cross-functional teams.
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Matured personality with good time management and work ethics.
⭐ How to Apply
To apply for the Citi | Service Analyst Vacancy 2025 in Dubai, interested candidates must meet the eligibility criteria and submit their applications online through Citi’s official career portal. Prepare your CV highlighting relevant experience in customer service, banking operations, and relationship management.
Ensure all supporting documents, such as educational certificates, are ready for upload. UAE Nationals are encouraged to apply immediately to secure this exclusive career opportunity at Citi. This role offers an excellent pathway for growth, professional development, and engagement in global banking operations.
Apply Here: Citi Careers
⭐ FAQs
Q1: Who can apply for this role?
A1: Only UAE Nationals are eligible to apply for the Citi | Service Analyst Vacancy 2025 in Dubai.
Q2: What is the required experience?
A2: Candidates must have 3-5 years of relevant experience in customer service or banking operations.
Q3: What educational qualification is needed?
A3: A Bachelor’s or University degree is required, or equivalent experience.
Q4: What type of employment is offered?
A4: This is a full-time, on-site position based in Dubai.
Q5: What are the primary responsibilities?
A5: Responsibilities include client account management, customer support, compliance, risk mitigation, and process improvement.
Q6: Are there opportunities for career growth?
A6: Yes, Citi provides extensive training, mentorship, and global exposure for professional advancement.
Q7: How can I prepare for the application process?
A7: Ensure your CV highlights relevant banking and customer service experience, and be ready to discuss compliance, risk management, and client engagement skills.
⭐ Final Thoughts
The Citi | Service Analyst Vacancy 2025 in Dubai is an outstanding career opportunity for UAE Nationals who aspire to excel in the banking and financial services sector. This role not only allows candidates to develop essential skills in customer service and client management but also provides exposure to Citi’s global operations, compliance practices, and digital banking initiatives. Professionals in this role will contribute to enhancing customer satisfaction while driving operational efficiency through innovative solutions.
Joining Citi as a Service Analyst means becoming part of a dynamic and inclusive workplace that values excellence, integrity, and collaboration. Candidates can expect a rewarding experience, professional growth, and the chance to make a tangible impact on clients and the organization. For UAE Nationals seeking a challenging yet fulfilling banking career, the Citi | Service Analyst Vacancy 2025 in Dubai offers the perfect platform to achieve their career aspirations while working with a world-leading financial institution.