Table of Contents
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dnata Admin Coordinator Medical Services Dubai 2025 – Job Overview
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About dnata and the Emirates Group
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Available Jobs and Related Roles at dnata
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Admin Coordinator – Medical Services Job Description
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Key Job Responsibilities
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Why Choose This dnata Medical Services Role in Dubai
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Requirements and Eligibility Criteria
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How to Apply for dnata Admin Coordinator Medical Services Dubai 2025
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FAQs – dnata Admin Coordinator Medical Services Dubai 2025
dnata Admin Coordinator Medical Services Dubai 2025 – Job Overview
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Job Title: Admin Coordinator – Medical Services
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Company: dnata, part of The Emirates Group
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Location: Dubai, United Arab Emirates
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Department: Medical Services
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Closing Date: 11 December 2025
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Employment Type: Full-time, based in Dubai
The dnata Admin Coordinator Medical Services Dubai 2025 role is a specialist administrative post that sits at the intersection of healthcare, insurance, and aviation services. You will support the Medical Services function by coordinating medical benefits, handling approvals, responding to policy queries, and ensuring smooth day-to-day operations for employees and their dependants.
If you have a clinical background (such as Nursing or Pharmacy) and experience in medical insurance, but you want to move into a more corporate, office-based role with a global brand, this opportunity is tailored for you.
About dnata and the Emirates Group
dnata (Dubai National Air Travel Agency) is one of the world’s leading air and travel services providers and a key part of the Emirates Group. Established in 1959 in Dubai, dnata has grown from a small local operation to a global provider of:
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Ground handling services
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Cargo operations
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Travel services
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Catering and retail services
Today, dnata operates across more than 30–35 countries on six continents, partnering with hundreds of airlines and serving numerous airports worldwide.
As part of the Emirates Group, dnata benefits from a strong reputation for quality, safety, and operational excellence, along with a deep commitment to people and service. The Medical Services division supports thousands of employees and dependants with medical cover, approvals and coordination, forming a core part of dnata’s people proposition.
This makes the dnata Admin Coordinator Medical Services Dubai 2025 role an important, visible position inside a respected global organization.
Available Jobs and Related Roles at dnata
Alongside this Admin Coordinator – Medical Services vacancy, dnata and the wider Emirates Group frequently recruit for related roles in Dubai, including:
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Medical Services Administration Coordinator
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Medical Claims Officer / Medical Approvals Officer
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HR Shared Services roles linked to benefits and employee services
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Contact Centre roles for customer and employee support
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Other administration coordinator roles within Emirates Group departments
Admin Coordinator – Medical Services Job Description
The dnata Admin Coordinator Medical Services Dubai 2025 position focuses on providing comprehensive administrative and coordination support to the Manager responsible for medical services. The goal is to ensure that the department operates smoothly and that medical benefits are processed accurately and efficiently for employees and their dependants.
Key aspects of the role include:
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Acting as a central point of contact between Medical Services and HR Shared Services
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Managing medical benefits eligibility and onboarding from an admin perspective
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Handling medical approvals and liaising with contracted healthcare providers
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Resolving queries and complaints related to medical services and insurance
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Managing online databases of medical benefits data in line with privacy regulations
This role is ideal for:
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Nurses, pharmacists or medical professionals looking to move into corporate healthcare administration
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Medical insurance specialists wanting an in-house role with a large employer
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Detail-oriented administrators with strong communication skills and clinical understanding
Key Job Responsibilities
Coordination with HR and Stakeholders
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Liaise with HR Shared Services regarding onboarding and medical benefits eligibility for employees and their dependants
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Ensure correct setup of medical coverage as per company policy and eligibility rules
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Communicate clearly with internal and external stakeholders on benefit-related procedures
Policy Queries and Customer Service
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Respond to queries on the current medical benefits policy from staff, HR, and external parties
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Record, track and disseminate accurate information in line with published terms and contractual operating procedures
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Deliver high-quality customer service via email and telephone, ensuring queries are resolved within agreed turnaround times
Database and Information Management
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Administer online medical services databases in accordance with data privacy regulations and internal guidelines
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Maintain accurate and up-to-date records of members, approvals, and medical interactions
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Use digital tools and systems confidently to support reporting and tracking
Complaints and Issues Handling
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Investigate complaints from internal or external stakeholders regarding medical service delivery or benefits
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Coordinate with relevant teams to resolve issues, escalating complex cases where required
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Maintain documentation of complaints and resolutions for audit and improvement purposes
Letters, Documentation and Correspondence
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Produce and issue standard letters relating to member insurance and service provider communication
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Draft professional responses and guidance notes as required by the Manager Medical Services
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Ensure all correspondence reflects company standards and policy terms
Medical Treatment Approval and Coordination
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Review medical reports, referrals and treatment plans submitted by providers
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Check whether requested treatments are covered under policy terms and conditions
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Provide accurate approvals or rejections with clear guidance to contracted providers
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Manage emergency telephone approvals, confirming coverage based on the member’s medical history, reports and treatment plan
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Communicate pre-approval status and terms to both members and providers
Why Choose This dnata Medical Services Role in Dubai
The dnata Admin Coordinator Medical Services Dubai 2025 position offers a unique blend of medical knowledge, insurance administration, and corporate exposure.
Work for a Global Aviation Services Leader
dnata is a well-established, award-winning provider in the global aviation ecosystem. Joining its Medical Services team means working in a stable, reputable organization with clear processes and strong support.
Combine Clinical Knowledge with Corporate Impact
For those with Nursing, Pharmacy or clinical experience, this role offers:
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A move away from shift-based clinical work into a structured office environment
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The chance to apply medical understanding in benefit decisions and approvals
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A pathway into health administration, medical insurance management, or corporate wellness roles
Attractive Tax-Free Salary and Benefits
As part of the Emirates Group, dnata offers:
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Competitive, tax-free salary packages
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Travel benefits including discounts on flights and hotel stays globally
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A cosmopolitan work environment in Dubai, one of the world’s leading aviation hubs
Strong Career Growth Potential
Experience as an Admin Coordinator – Medical Services can open doors to:
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Senior roles in medical benefits administration
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Health insurance leadership roles within corporate HR or insurance companies
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Broader Emirates Group positions in employee services, HR, or operations
Dynamic, Multicultural Environment
You will work daily with colleagues and stakeholders from many nationalities and professional backgrounds, enhancing your communication, problem-solving, and cross-cultural skills.
Requirements and Eligibility Criteria
To be considered for the dnata Admin Coordinator Medical Services Dubai 2025 role, you must meet the following criteria:
Education
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Bachelor’s Degree or Honours (12+3 or equivalent), preferably in Nursing, Pharmacy, or a related medical field
Experience
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Experience in medical or medical safety administration
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At least 4+ years of relevant work experience in a medical insurance field
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Clinical medical experience (e.g., working in hospitals, clinics or similar settings)
Skills and Competencies
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Strong understanding of medical terminology and treatment plans
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Ability to interpret medical reports and match them against policy terms
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Computer literate with proficiency in MS Office (Excel, Word, PowerPoint)
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Excellent written and spoken English
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Strong customer service orientation and telephone/email handling skills
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High level of accuracy and attention to detail in approvals and documentation
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Ability to work under pressure while maintaining service quality
Personal Attributes
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Professional, calm and empathetic communication style
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Strong ethical standards and respect for data privacy and confidentiality
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Ability to coordinate with multiple departments and external providers
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Problem-solving mindset and willingness to escalate complex cases appropriately
Eligibility to work in the UAE and any visa-related matters are typically coordinated during the recruitment process, in line with local regulations and Emirates Group policies.
How to Apply for dnata Admin Coordinator Medical Services Dubai 2025
To apply for the dnata Admin Coordinator Medical Services Dubai 2025 role:
FAQs – dnata Admin Coordinator Medical Services Dubai 2025
1. Is clinical experience mandatory for this role?
Yes, the job specifically calls for clinical medical experience plus experience in medical or medical safety administration. This is because you will review medical reports, treatment plans and referrals before granting approvals.
2. Do I need previous medical insurance experience?
Yes. A minimum of around four years of relevant work experience in a medical insurance field is required, as the role involves policy interpretation, approvals and benefit-related decisions.
3. What is the main focus of the dnata Admin Coordinator Medical Services Dubai 2025 role?
The role focuses on coordinating medical benefits, handling approvals, managing databases, and responding to medical policy queries while ensuring a smooth, efficient operation for employees and their dependants.
4. What kind of salary and benefits can I expect?
The position offers a tax-free salary in Dubai, along with travel-related benefits such as discounts on flights and hotel stays, plus the typical Emirates Group benefits package. Exact figures are shared directly during the recruitment process.
5. Can this role lead to other opportunities within the Emirates Group?
Yes. Experience as an Admin Coordinator – Medical Services can lead to more senior roles in medical benefits, health insurance administration, HR, or other dnata and Emirates Group departments, especially if you perform well and demonstrate strong leadership potential.