Table of Contents
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Job Overview
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About the Company
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Available Jobs
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Job Description
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Job Responsibilities
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Why This Role?
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Requirements
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How to Apply
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FAQs
Job Overview
Job Title: Director of Operations
Company: accesso
Location: Dubai, United Arab Emirates (Dubai office-based)
Employment Type: Full-time
Start Date: As soon as available (depends on interview timeline and notice period)
Reporting Line: Commercial, Sales & Marketing
Travel Requirement: Up to 25% (regular travel across the GCC to client sites)
Opportunity Summary:
As Director of Operations, you will lead and oversee affiliate operations in the entertainment and leisure markets, primarily across the Middle East. Your mission is to optimize operational efficiency, ensure high-quality services, and drive expansion—while serving as a senior point of accountability for client delivery and support. You’ll also act as an expert in accesso system implementation and configuration for ticketing, access control, and integrated visitor services.
About the Company
accesso is a guest experience technology company focused on improving how attractions and entertainment venues serve their visitors. Their platforms support major venues globally—helping clients streamline operations, grow revenue, and create smooth guest journeys from discovery to entry and beyond.
What makes accesso compelling is its blend of:
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Technology + real-world operations in high-volume guest environments
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A client-first culture where teams deliver measurable improvements
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A fun, connection-driven workplace with flexibility and a strong commitment to inclusion
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Global scale (500+ team members) with deep industry knowledge built by people who’ve worked in the attractions sector
In short: accesso sits at the intersection of customer experience, operations, and revenue technology—and this role is right in the center of that intersection.
Available Jobs
To broaden your search (and help you rank for related keywords), here are roles commonly found in entertainment tech and client delivery ecosystems. If accesso doesn’t list these today, they’re still closely related roles you can target in Dubai and the GCC:
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Implementation Project Manager – Ticketing Systems (UAE/GCC)
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Client Success Manager – Attractions Technology (Dubai)
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Solutions Consultant – Ticketing & Visitor Experience (Middle East)
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Technical Support / Escalations Manager – Ticketing Platforms (Dubai)
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Operations Manager – Theme Parks / FEC Technology (UAE)
These roles often share core skills with the Director of Operations position: stakeholder management, system configuration, project delivery, and post go-live support leadership.
Job Description
The Director of Operations Dubai job at accesso is designed for someone who can lead teams, deliver complex technology projects, and keep clients successful after deployment. You’ll operate from the Dubai office while supporting client sites across the GCC, acting as both a strategic leader and a hands-on expert when needed.
This role is best suited to professionals who:
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Enjoy being the “go-to” leader during critical project phases and escalations
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Can translate business requirements into real system configuration and operational outcomes
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Have experience with ticketing platforms and understand how attractions run day-to-day
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Can mentor teams while maintaining accountability for timelines, budgets, and service quality
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Thrive in fast-paced environments where weekends, holidays, or long hours may occasionally be required
You’ll be part of the Client Operations team, helping clients deliver memorable guest experiences—while ensuring internal delivery stays sharp, proactive, and scalable.
Job Responsibilities
Here’s what you’ll be working on in this Director of Operations role:
Systems Implementation Leadership
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Become an expert in implementation and configuration of accesso systems across ticketing, access control, and integrated visitor services
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Lead implementations end-to-end—from requirements gathering to production deployment
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Run client workshops to clarify needs, define scope, and align stakeholders
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Collaborate with cross-functional delivery teams including developers, local teams, third-party vendors, consultants, and client teams
Client Consultancy and Value Realization
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Advise clients on how to use accesso technology to improve business processes across departments such as IT, Sales, Finance, Marketing, and Operations
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Recommend operational best practices that increase efficiency, reduce friction, and enhance guest experience
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Ensure technology aligns with real-world visitor flow, staffing models, and revenue operations
Project Governance and Delivery Excellence
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Coordinate project planning, execution, and delivery within timelines and budget constraints
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Monitor progress, anticipate risks, and address deviations early
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Act as the communication bridge across internal teams, clients, and external vendors
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Prepare and present regular progress updates to senior stakeholders and leadership
Documentation and Delivery Artifacts
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Produce implementation documentation such as:
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Interface designs
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Functional requirements matrices
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Testing plans and deployment readiness checklists
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Ensure documentation is clear, structured, and usable across teams
Support, Escalations, and Post Go-Live Accountability
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Oversee system support and configuration support—offsite or onsite
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After go-live, manage escalations and troubleshooting when complex issues arise
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Serve as the senior escalation channel (support team is first point of contact, but escalations come to you)
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Maintain expert product knowledge to resolve issues quickly and protect client trust
Commercial Support and Scoping
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Prepare quotes, scope documents, and implementation estimates for clients
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Support accurate project forecasting through disciplined scoping and resource planning
Why This Role?
This role isn’t just “operations.” It’s operations as a growth engine—where client success, delivery quality, and scalable execution directly influence expansion across the Middle East.
1) You lead in one of Dubai’s most exciting sectors
Entertainment and leisure in the GCC is evolving rapidly—new venues, new visitor expectations, and higher demand for seamless digital experiences. You’ll be embedded in that growth.
2) You’ll build authority as a regional tech-ops leader
Because the role requires hands-on expertise in ticketing and visitor systems, you’ll develop a reputation as the leader who can both strategize and execute.
3) You drive measurable outcomes for clients
Success here looks like:
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Faster and smoother implementations
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Fewer post go-live incidents
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Stronger client adoption across departments
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Better guest experience and operational efficiency
4) You work with senior stakeholders
The job expects regular interaction with senior client stakeholders—great for leaders who want high-visibility projects and executive-level communication experience.
5) Culture that balances performance with personality
accesso emphasizes connection, inclusion, flexibility, and fun—while still delivering serious outcomes for major global venues.
Requirements
To qualify for the Director of Operations Dubai job at accesso, you’ll need a strong mix of leadership, project delivery, and hands-on systems expertise.
Experience
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Demonstrated experience in a similar operations / delivery leadership role
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Preferably within entertainment, leisure, or leisure technology
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Proven experience managing projects from initiation to completion
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Experience managing teams in the Middle East is strongly valued
Technical and Domain Expertise
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Hands-on system administration experience in ticketing or FEC platforms such as VGS, VIVA, Galaxy, Embed
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Strong understanding of ticketing tech implementations, requirements definition, and configuration
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Ability to troubleshoot and resolve escalations post go-live with expert product knowledge
Leadership and Communication
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Strong leadership and organizational skills with evidence of successful team management
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Excellent written and verbal English (mandatory)
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Ability to collaborate across internal teams, vendors, and stakeholders at all levels
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Strong interpersonal skills—patient, team-oriented, and solutions-driven
Operational and Business Skills
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Solid budgeting, financial analysis, and resource allocation understanding
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Strong analytical problem-solving with attention to detail
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Ability to adapt in a fast-paced environment with shifting priorities
Work Conditions
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Based in Dubai office
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Travel up to 25% across GCC client sites
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Ability to work long hours, weekends, and holidays as required by client go-live timelines
Education (Bonus)
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Bachelor’s degree in Business Administration, Management, or related field (preferred, not mandatory)
How to Apply
To apply for the Director of Operations position at accesso:
FAQs
1) Is this Director of Operations role based in Dubai?
Yes. The role is based in Dubai and operates from the Dubai office, with travel across the GCC as needed.
2) How much travel is required for this operations director position?
The role lists up to 25% travel, with regular trips across GCC client sites.
3) Do I need ticketing systems experience to apply?
Yes, hands-on experience with ticketing or FEC platforms is strongly expected. Familiarity with platforms like VGS, VIVA, Galaxy, or Embed is a major advantage.
4) What type of projects will I manage at accesso?
You’ll guide implementations through requirements, design, development, testing, deployment, and post go-live support—often involving multiple stakeholders and vendors.
5) Is English mandatory for accesso Dubai jobs at this level?
Yes. Excellent written and verbal English is mandatory, as you’ll work with senior stakeholders and produce key project documentation.