Table of Contents
-
Job Overview – Digital Application Support Jobs in Dubai
-
About dmg events
-
Available and Related Digital Application Support Jobs in Dubai
-
Digital Application Support Job Description
-
Key Job Responsibilities
-
Why Choose This Digital Application Support Job in Dubai?
-
Requirements and Ideal Profile
-
How to Apply for Digital Application Support Jobs in Dubai at dmg events
-
FAQs – Digital Application Support Jobs in Dubai
1. Job Overview – Digital Application Support Jobs in Dubai
If you’re searching for digital application support jobs in Dubai that sit at the intersection of marketing and technology, this Digital Application Support role at dmg events is a strong, career-building opportunity.
Job Details:
-
Job Title: Digital Application Support
-
Company: dmg events
-
Location: Dubai, United Arab Emirates
-
Employment Type: Full Time
-
Start Date: As per company hiring schedule and candidate availability
This role is all about ensuring that marketing teams have reliable, efficient digital platforms to run campaigns. You will work hands-on with marketing automation tools, websites, content management systems (CMS), analytics, and integrations with CRM/CDP platforms.
Among the many digital application support jobs in Dubai, this one stands out because it allows you to work with a global events company that runs large-scale exhibitions and conferences, giving you exposure to high-traffic, data-driven marketing operations.
2. About dmg events
Before applying for digital application support jobs in Dubai, it helps to understand the strength of the employer behind the role.
dmg events is an international exhibitions and publishing company with:
-
Over 80 global exhibitions in its portfolio
-
More than 425,000 visitors attending their events each year
-
A focus on enabling business growth through face-to-face events
The company’s mission is to accelerate business by bringing people and industries together, helping them network, learn and do business in person.
dmg events is part of the Daily Mail Group Trust (DMGT), a diversified, multinational group with total revenues of around £2bn. DMGT operates across multiple sectors, providing:
-
Information and analysis
-
Insight and events
-
News and entertainment
Working at dmg events gives you the stability of a large, established group and the pace of a dynamic events organization. For someone targeting digital application support jobs in Dubai, this environment offers international exposure, fast-moving projects and real impact on business outcomes.
3. Available and Related Digital Application Support Jobs in Dubai
If you’re interested in digital application support jobs in Dubai, you may naturally explore related roles within dmg events or other companies in the region. Alongside this Digital Application Support position, similar and complementary roles could include:
-
MarTech Support Specialist – providing technical support for marketing platforms
-
Marketing Automation Executive – owning tools such as Emarsys, Salesforce Marketing Cloud or HubSpot
-
Digital Marketing Operations Specialist – focusing on marketing processes, integrations and reporting
-
CRM or CDP Specialist – managing customer data platforms and campaign segmentation
-
Web & CMS Support Executive – supporting websites, content management and landing page performance
These roles often overlap in skills and responsibilities, especially around platform support, data quality, analytics and stakeholder collaboration.
4. Digital Application Support Job Description
The Digital Application Support role at dmg events is designed for a digital applications generalist who enjoys working with marketing technology platforms and supporting busy marketing teams.
At its core, the role focuses on:
-
Providing day-to-day, hands-on support for marketing technology applications
-
Ensuring systems are reliable, responsive and aligned with campaign timelines
-
Driving continuous improvement so platforms keep pace with marketing needs
In this position, you will work closely with marketing stakeholders to ensure that tools like marketing automation, websites, CMS platforms, analytics dashboards and CRM/CDP integrations are all functioning optimally.
This job is ideal for candidates who:
-
Have a background in digital applications or MarTech support
-
Enjoy problem-solving, troubleshooting and optimizing digital platforms
-
Can translate technical concepts into clear, non-technical language for marketing users
-
Want to grow their career in digital operations, MarTech, or marketing analytics in Dubai
If you want your next move in digital application support jobs in Dubai to be hands-on, impactful and business-critical, this role fits the bill perfectly.
5. Key Job Responsibilities
To help you evaluate this opportunity among other digital application support jobs in Dubai, here are the main responsibilities you’ll handle at dmg events:
Platform Support and Ownership
-
Take day-to-day ownership of support for in-house and third-party digital marketing applications
-
Work with tools such as:
-
Marketing automation platforms (e.g. Emarsys)
-
CMS/web platforms for websites and landing pages
-
Analytics dashboards and reporting tools
-
CRM/CDP integrations that connect marketing with customer data
-
-
Configure, maintain, update and support these applications to ensure optimal performance for marketing campaigns
First-Line Support for Marketing Teams
-
Act as the first point of contact for marketing users seeking help with tools and platforms
-
Collaborate with platform vendors, developers and internal teams to resolve issues
-
Ensure user queries and incidents are managed efficiently and professionally
Documentation and Knowledge Base
-
Create, maintain and improve process documentation, application guides and user documentation
-
Build a sustainable knowledge base that supports both Marketing and Technology teams
-
Standardize best practices to reduce recurring issues and speed up onboarding
Training and Super User Network
-
Assist in delivering training sessions for marketing users
-
Support a network of “Super Users” within Marketing to drive adoption and confidence in the tools
-
Encourage consistent use of applications according to best practice and governance standards
Service Desk and Incident Management
-
Manage and prioritize service desk tickets via platforms such as Jira, ServiceNow or FreshDesk
-
Escalate incidents when necessary and ensure timely resolution of high-impact issues
-
Provide regular updates to stakeholders so they understand progress and timelines
Problem Management and Continuous Improvement
-
Identify recurring problems across platforms and propose preventative solutions
-
Recommend platform improvements, configuration changes or process updates
-
Support the roadmap for enhancements that align with business and marketing objectives
Data Quality and Compliance
-
Assist in ensuring data quality standards are met across marketing applications
-
Support compliance with regulations like GDPR and marketing consent management
-
Help protect data integrity so that analytics and campaign performance reporting are reliable
Stakeholder Collaboration
-
Partner with Marketing stakeholders to align platform setup and support with campaign timelines
-
Ensure that technology configurations enable marketing teams to execute data-driven campaigns effectively
-
Help bridge the gap between technical teams and marketers
6. Why Choose This Digital Application Support Job in Dubai?
Not all digital application support jobs in Dubai offer the same blend of exposure, responsibility and growth. Here are key reasons this role at dmg events stands out:
Work at the Heart of Global Events
You will be supporting digital platforms that directly power marketing for large-scale exhibitions, conferences and events. This means:
-
High volumes of campaign activity
-
Real-time performance monitoring and optimization
-
The satisfaction of seeing your work translate into attendance, engagement and revenue
Develop a Strong MarTech Skill Set
You’ll gain hands-on experience with:
-
Marketing automation platforms (e.g. Emarsys)
-
CRM/CDP integrations and data flows
-
CMS and web platforms that power event websites and registration
-
Analytics dashboards and marketing reports
This makes the role a powerful stepping stone into MarTech, digital operations or marketing analytics leadership.
Cross-Functional Collaboration
You will work with:
-
Marketing teams who build and execute campaigns
-
Technology and development teams who maintain platforms
-
External vendors and platform partners
This exposure helps you build strong communication skills and stakeholder management experience – essential for more senior roles in digital and marketing operations.
Continuous Learning and Impact
Because dmg events operates globally and runs many events, the environment is fast-moving and dynamic. You’ll have the opportunity to:
-
Contribute to continuous improvement projects
-
Help shape the way tools are used across the business
-
Learn from real, data-driven feedback on campaigns and platform performance
For professionals serious about digital application support jobs in Dubai, this combination of learning, ownership and impact is particularly attractive.
7. Requirements and Ideal Profile
To compete effectively for this role among other digital application support jobs in Dubai, you should align with the qualifications and personal attributes listed for the position.
Core Qualifications
-
Strong background in digital applications or MarTech support
-
Experience using service desk/ticketing platforms such as:
-
Jira
-
ServiceNow
-
FreshDesk
-
-
Familiarity with one or more of the following:
-
CRM or CDP systems
-
Marketing automation platforms (e.g. Emarsys, Salesforce Marketing Cloud, HubSpot)
-
CMS or web platforms
-
Reporting and analytics tools
-
-
Understanding of:
-
Data quality principles
-
GDPR and marketing compliance requirements
-
How applications are deployed and supported in production, including key risk points
-
-
Knowledge of Agile working practices is a plus
Technical Literacy
While deep coding is not mandatory, you will benefit from:
-
Basic API knowledge
-
Comfort with simple SQL queries or scripts
-
Willingness to learn new tools and technologies as needed
These skills help you troubleshoot issues more effectively and communicate clearly with developers or vendors.
Ideal Candidate Profile
The job description highlights the ideal candidate for this digital application support job in Dubai as:
-
A digital applications generalist with hands-on experience in marketing technology platforms
-
A strong communicator who can explain technical issues in clear, non-technical language
-
Service-minded and collaborative, comfortable working with busy marketing stakeholders
-
Organized and proactive, capable of balancing immediate support with long-term improvements
Other Considerations
-
Language: Strong English communication skills are essential for internal and external collaboration
-
Location: Based in or willing to relocate to Dubai, UAE
-
Visa: Must be eligible to work in the UAE, with work authorization subject to local regulations and company policies
8. How to Apply for Digital Application Support Jobs in Dubai at dmg events
If this role aligns with your career goals and you want to take the next step in digital application support jobs in Dubai, here’s how to position yourself effectively:
9. FAQs – Digital Application Support Jobs in Dubai
1. What does a Digital Application Support role do in Dubai?
In digital application support jobs in Dubai, you typically manage and support marketing technology platforms such as marketing automation, CRM/CDP integrations, CMS websites and analytics tools. You ensure these systems run smoothly so marketing teams can deliver effective, data-driven campaigns.
2. Do I need strong technical skills for this role?
You should be comfortable working with digital platforms and have basic technical literacy (such as understanding APIs or simple SQL), but you don’t need to be a full-time developer. The focus is on supporting applications, solving problems and collaborating with marketing and technical teams.
3. Is previous MarTech experience required for digital application support jobs in Dubai?
Yes, a strong background in digital applications or MarTech support is preferred. Experience with tools like Emarsys, Salesforce Marketing Cloud, HubSpot, CRM/CDP systems or CMS platforms will significantly strengthen your application.
4. What kind of company is dmg events?
dmg events is an international exhibitions and publishing company that organizes more than 80 global events, attracting over 425,000 visitors annually. It is part of DMGT, a diversified group with businesses in information, events, news and entertainment, making it a solid and reputable employer for digital application support jobs in Dubai.
5. Can international candidates apply for this Digital Application Support job in Dubai?
International candidates may apply, provided they meet the experience and skill requirements and can obtain work authorization in the UAE. Visa and relocation details are typically shared with shortlisted applicants according to company policy and local regulations.
If you’re ready to move your career forward and want one of the most interesting digital application support jobs in Dubai, the Digital Application Support role at dmg events offers the ideal mix of MarTech, data, stakeholder collaboration and global event impact.