Requirements for Account Executive at Deliveroo:

1. Education and Experience: A bachelor’s degree in business, marketing, or a related field is often preferred for an Account Executive position. Previous experience in sales, account management, or business development is highly desirable.
2. Sales Skills: Strong sales and negotiation skills are essential for an Account Executive. The ability to build relationships, identify customer needs, and close deals is crucial to achieve sales targets and drive revenue growth.
3. Communication and Interpersonal Skills: Excellent verbal and written communication skills are necessary to effectively communicate with clients, internal teams, and stakeholders. The ability to build rapport, listen actively, and articulate ideas clearly is important for successful client engagement.
4. Business Acumen: A solid understanding of business principles, market dynamics, and industry trends is advantageous. Knowledge of the food and beverage industry and familiarity with local markets can be beneficial for effective client management.
5. Analytical Skills: Strong analytical skills are valuable to assess sales performance, identify trends, and make data-driven decisions. Proficiency in analyzing sales data, generating reports, and presenting insights to drive business growth is desirable.
6. Time Management and Organization: Effective time management skills are necessary to prioritize tasks, manage multiple client accounts, and meet sales targets. The ability to stay organized, follow up on leads, and handle administrative responsibilities is crucial for success in this role.
7. Team Collaboration: Account Executives often work closely with cross-functional teams, including marketing, operations, and customer support. Collaboration and teamwork skills are essential to coordinate efforts, share insights, and ensure a seamless customer experience.

Responsibilities of an Account Executive at Deliveroo:

1. Client Relationship Management: Build and maintain strong relationships with existing clients, ensuring their satisfaction and loyalty. Act as the primary point of contact for clients, addressing inquiries, resolving issues, and providing exceptional customer service.
2. New Business Development: Identify and prospect new business opportunities. Conduct market research, identify potential leads, and actively engage with prospects to generate new sales and expand the client base.
3. Sales and Revenue Generation: Meet or exceed sales targets and revenue goals set by the company. Present and promote Deliveroo’s products and services to clients, negotiate pricing and contracts, and close deals to drive sales growth.
4. Account Management: Develop account plans and strategies to maximize revenue and retention for assigned client accounts. Monitor client performance, identify upselling and cross-selling opportunities, and provide ongoing support to ensure client satisfaction.
5. Market Analysis and Insights: Monitor market trends, competitor activities, and customer preferences to identify growth opportunities. Analyze sales data and metrics to gain insights, assess performance, and develop strategies for business growth.
6. Sales Reporting and Forecasting: Prepare regular sales reports, including pipeline updates, revenue forecasts, and account status summaries. Provide accurate and timely sales forecasts and contribute to sales planning and budgeting processes.
7. Collaboration with Internal Teams: Collaborate with internal teams such as marketing, operations, and customer support to ensure a seamless customer experience. Share customer insights, provide feedback, and contribute to the development of sales and marketing strategies.
8. Customer Advocacy: Serve as a customer advocate within the company, providing feedback and insights to improve product offerings, service delivery, and customer satisfaction. Act as a trusted advisor to clients, offering solutions and recommendations to help them achieve their business goals.
9. Relationship Building: Attend industry events, networking functions, and client meetings to build relationships, strengthen partnerships, and represent Deliveroo in a professional and positive manner.
10. Compliance and Ethics: Adhere to company policies, code of conduct, and ethical standards. Ensure compliance with legal and regulatory requirements related to sales activities and customer data protection.

Please note that the specific requirements and responsibilities may vary depending on the position and location. It is always advisable to refer to the job description provided by Deliveroo for the most accurate and up-to-date information.

Requirements for Account Manager at Deliveroo:

1. Education and Experience: A bachelor’s degree in business, marketing, or a related field is often preferred for an Account Manager position. Previous experience in account management, sales, or business development is highly desirable.
2. Sales and Relationship Management Skills: Strong sales and relationship management abilities are crucial for an Account Manager. The ability to build and maintain strong relationships with clients, understand their needs, and identify upselling and cross-selling opportunities is essential.
3. Communication and Interpersonal Skills: Excellent communication skills, both verbal and written, are necessary to effectively engage with clients and internal teams. The ability to listen actively, articulate ideas clearly, and present solutions in a compelling manner is important for successful client management.
4. Business Acumen: A solid understanding of business principles, market dynamics, and industry trends is advantageous. Knowledge of the food and beverage industry, delivery services, and familiarity with local markets can be beneficial for effective client engagement.
5. Analytical Skills: Strong analytical skills are valuable to assess account performance, analyze data, and derive actionable insights. Proficiency in using data analysis tools, generating reports, and presenting insights to clients is desirable.
6. Time Management and Organization: Effective time management and organizational skills are necessary to handle multiple client accounts, prioritize tasks, and meet client needs. The ability to manage deadlines, work under pressure, and handle administrative responsibilities is crucial for success in this role.
7. Team Collaboration: Account Managers often collaborate with cross-functional teams, including marketing, operations, and customer support. Collaboration and teamwork skills are essential to align efforts, share insights, and provide a seamless client experience.

Responsibilities of an Account Manager at Deliveroo:

1. Client Relationship Management: Build and maintain strong relationships with assigned clients, acting as the main point of contact. Understand client objectives, anticipate their needs, and provide personalized support to ensure client satisfaction and retention.
2. Account Growth and Revenue Generation: Identify upselling and cross-selling opportunities within assigned accounts. Develop account strategies, present new products or services, negotiate pricing, and close deals to drive revenue growth.
3. Account Planning and Execution: Develop account plans that align with client goals and Deliveroo’s objectives. Execute account strategies, monitor progress, and regularly review performance to ensure client success and account growth.
4. Client Engagement and Communication: Proactively engage with clients to understand their requirements, provide updates on new features or offerings, and address any concerns or issues. Communicate with clients through various channels, including in-person meetings, calls, and emails.
5. Data Analysis and Insights: Analyze client data, sales metrics, and performance indicators to gain insights and identify areas for improvement. Use data-driven insights to provide recommendations and optimize client campaigns or strategies.
6. Customer Advocacy: Serve as a customer advocate within the company, conveying client feedback and insights to relevant teams. Collaborate with internal teams to address client needs, resolve issues, and ensure a positive client experience.
7. Contract Renewals and Negotiations: Manage contract renewals, negotiate terms, and ensure smooth renewal processes. Proactively address client concerns and objections to maximize contract renewals and client satisfaction.
8. Collaboration with Internal Teams: Collaborate with cross-functional teams, including marketing, operations, and customer support, to ensure a seamless client experience. Coordinate efforts, share client insights, and contribute to the development of account management strategies.
9. Reporting and Forecasting: Prepare regular reports on account performance, including sales updates, revenue forecasts, and client status summaries. Contribute to sales planning, budgeting processes, and provide accurate and timely forecasts.
10. Compliance and Ethics: Adhere to company policies, code of conduct, and ethical standards. Ensure compliance with legal and regulatory requirements related to account management activities and client data protection.

Please note that the specific requirements and responsibilities may vary depending on the position and location. It is always advisable to refer to the job description provided by Deliveroo for the most accurate and up-to-date information.