Customer Service Specialist Job in Dubai opportunities are ideal for customer-focused professionals ready to support top-tier banking clients and manage high-impact case operations. This role with Innovation Direct Employment Services offers a chance to work in the heart of the UAE’s retail banking support sector while building strong administrative and client coordination experience.
If you’re passionate about service excellence, case coordination, and client communication, this Customer Service Specialist in Dubai position could be your next career breakthrough.
Job Summary – Customer Service Specialist in Dubai
| Job Title | Customer Service Specialist |
| Company | Innovation Direct Employment Services |
| Industry | Banking – Retail |
| Location | Dubai, UAE |
| Job Type | Full-Time |
| Department | Administration & Customer Operations |
| Experience | 1–3 Years |
| Nationality | Any |
| Salary | AED 4,000 – 5,000 / Month |
| Reference | SP517-26 |
| Website | https://theinnovationsgroup.com |
About Innovation Direct Employment Services
Innovation Direct Employment Services, part of The Innovations Group, is one of the UAE’s leading recruitment and outsourcing firms with over 20 years of market leadership. The company supports major banks and corporate institutions with large-scale staffing and operational services.
As a Customer Service Specialist in Dubai, you will support banking clients by managing case tickets, reports, and escalations with precision and professionalism.
Why Choose the Customer Service Specialist in Dubai Role?
- ✔ Work with top UAE banks
- ✔ AED 4,000–5,000 monthly salary
- ✔ High exposure to SAP, Jira & MIS systems
- ✔ Strong career growth in UAE banking sector
- ✔ Professional corporate environment
Key Responsibilities – Customer Service Specialist in Dubai
- Manage emails from banks and corporate clients
- Create and track cases in Jira
- Provide daily updates to banks
- Prepare and send MIS reports
- Act as liaison between banks and analysts
- Enter and manage data in SAP
- Support escalations and case resolutions
Requirements – Customer Service Specialist in Dubai
- Bachelor’s degree
- 1–3 years customer service experience
- Experience in MNC / UAE banking preferred
- Strong Excel and reporting skills
- Excellent English communication
- Highly organized & detail-oriented
Salary & Benefits
- ✔ AED 4,000–5,000 monthly salary
- ✔ Fixed allowances included
- ✔ Career growth opportunities
- ✔ Professional work culture
How to Apply – Customer Service Specialist in Dubai
- Visit Innovation Direct Careers
- Search Customer Service Specialist Dubai
- Create your profile
- Upload your CV
- Apply online
Internal & External Links
Internal:
More Jobs in Dubai
External (DoFollow):
Official Innovations Group Website
Innovations Group on LinkedIn
Disclaimer
- We are not the employer
- We never charge for job applications
- Always apply via official websites
- Verify offers before accepting
Why Choose This Customer Service Specialist Job in Dubai?
- ✔ Work with leading UAE banks
- ✔ Competitive AED 4,000–5,000 salary
- ✔ Exposure to SAP, Jira & MIS systems
- ✔ Long-term career growth in UAE banking
- ✔ Structured corporate environment
Key Responsibilities – Customer Service Specialist Job in Dubai
- Manage emails from banking and corporate clients
- Create, update, and track cases in Jira
- Provide daily service updates to banks
- Prepare and circulate MIS reports
- Coordinate between analysts and banking teams
- Maintain accurate records in SAP
- Support escalations and timely resolutions
Requirements – Customer Service Specialist Job in Dubai
- Bachelor’s degree in any discipline
- 1–3 years of customer service experience
- Prior UAE banking or MNC experience preferred
- Strong Excel and reporting skills
- Excellent English communication
- Detail-oriented and well-organized
Salary & Benefits – Customer Service Specialist Job in Dubai
- ✔ AED 4,000–5,000 monthly salary
- ✔ Fixed allowances included
- ✔ Professional growth opportunities
- ✔ Corporate work culture
How to Apply – Customer Service Specialist Job in Dubai
- Visit Innovation Direct Careers
- Search Customer Service Specialist Job in Dubai
- Create your candidate profile
- Upload your updated CV
- Apply online