Customer Service Representative jobs in Kuwait are an excellent gateway for individuals looking to grow in the banking sector while building strong customer relationship skills. Al Ahli Bank of Kuwait (ABK), one of the country’s most trusted financial institutions, is seeking motivated professionals to join its branch network in Al Asimah. In this role, you will be responsible for assisting customers with enquiries, processing cash transactions, managing account updates, and ensuring accurate reconciliations. You will also play a key role in identifying sales opportunities and maintaining compliance with banking policies. This position offers stability, training, and career progression opportunities.
Table of Contents
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Job Overview
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About Al Ahli Bank of Kuwait
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Available Jobs at ABK Kuwait
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Job Description
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Key Responsibilities
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Why This Role?
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Requirements
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How to Apply
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FAQs
Job Overview
Customer Service Representative jobs in Kuwait provide an excellent career path for professionals who want to grow within the financial services sector. Al Ahli Bank of Kuwait (ABK), one of the country’s leading financial institutions, is currently hiring Customer Service Representatives for its branches. Based in Al Asimah, this role focuses on providing high-quality customer service, handling cash transactions, processing transfers, and maintaining accurate customer records. By ensuring compliance with banking procedures and identifying sales opportunities, the position offers a balance of service, operations, and sales. With ABK’s strong reputation, this role offers stability, growth, and valuable banking experience.
About Al Ahli Bank of Kuwait
Founded in 1967, Al Ahli Bank of Kuwait (ABK) is one of Kuwait’s most trusted financial institutions. With branches across Kuwait, Egypt, and the UAE, ABK is recognized for:
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Innovative banking services and digital transformation.
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A customer-first approach with a focus on quality service.
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Supporting employees with training, growth, and career development.
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Offering retail, corporate, and international banking solutions.
Working at ABK means joining a bank that values customer relationships, employee expertise, and financial innovation in Kuwait’s competitive banking sector.
Available Jobs at ABK Kuwait
Alongside Customer Service Representative roles, ABK frequently recruits for:
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Teller – Retail Banking Division, Kuwait
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Relationship Manager – Corporate Banking Kuwait
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Credit Analyst – Risk Management Department
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Call Center Agent – Customer Care Unit
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Sales Officer – Retail Banking Products
👉 See more jobs in Dubai and Kuwait’s banking sector here.
Job Description
The Customer Service Representative – Branches role at ABK is designed for individuals who can deliver outstanding customer experiences while handling daily banking operations. This includes answering customer queries, processing transactions, reconciling accounts, and updating customer records.
The role is best suited for candidates with a diploma or equivalent, strong communication skills, and the ability to balance accuracy with service excellence. It is ideal for entry-level banking professionals who want to build a career in customer service and branch operations.
Key Responsibilities
As a Customer Service Representative at ABK, your main responsibilities will include:
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Customer Enquiries & Support
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Respond to customer queries at the branch.
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Provide accurate information on products and services.
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Cash Transactions
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Process deposits, withdrawals, and transfers.
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Verify signatures, amounts, IDs, and account funds before transactions.
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Sales Opportunities
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Identify potential sales leads and refer them to the appropriate branch colleague.
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Reconciliations & Records
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Perform end-of-day reconciliations accurately and on time.
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Handle returned cheques, new ATM cards, and other customer requests.
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Customer Administration
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File and process telex confirmations.
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Ensure money transfers are processed securely and efficiently.
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Compliance
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Adhere to operational policies, risk management guidelines, and banking regulations.
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Why This Role?
This opportunity at ABK stands out among banking jobs in Kuwait because it offers:
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Reputable Employer: Be part of a leading bank in Kuwait with international reach.
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Career Growth: Gain skills in customer service, operations, and sales within banking.
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Stability: Work in a secure, well-established financial institution.
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Learning Environment: Exposure to retail banking processes and best practices.
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Employee Benefits: Competitive compensation and career advancement opportunities.
Requirements
To qualify for the Customer Service Representative role at ABK, candidates should have:
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Education: Diploma degree or equivalent certification in Business Administration or Management.
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Experience:
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Experience gained during ABK’s training program.
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Familiarity with operational processes and customer handling.
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Skills:
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Knowledge of banking products and services.
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Strong communication and interpersonal skills.
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High attention to accuracy and detail.
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Understanding of customer needs and service delivery.
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How to Apply
If you are ready to begin or advance your career in banking, apply today for Customer Service Representative jobs in Kuwait with Al Ahli Bank of Kuwait.
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Application Link: Apply via ABK Careers
👉 Apply now — opportunities at ABK are highly sought after in Kuwait’s banking industry.
FAQs – Customer Service Representative Jobs in Kuwait
1. What is the role of a Customer Service Representative at ABK?
The role focuses on handling customer enquiries, processing cash transactions, updating records, and ensuring smooth branch operations.
2. What qualifications are needed?
A diploma in business administration or a related field, plus relevant customer service or operational experience.
3. Is this an entry-level banking role?
Yes, it’s suitable for candidates with training or early career experience in customer service and banking operations.
4. What skills are most important?
Strong communication, accuracy in processing, customer orientation, and knowledge of banking products.
5. Can expatriates apply for this role?
Yes, expatriates with relevant skills and qualifications may apply, subject to visa eligibility in Kuwait.