Are you looking for a fresh start as a Customer Service Representative in one of the most exciting cities in the world? SRT Energy is now expanding its team in Dubai for the year 2026. This is a brilliant chance to join a growing company in the energy and utilities sector. If you love helping people and want a stable career, this role is perfect for you. Here is everything you need to know about this Urgent Hiring and how you can secure your spot today.
SRT Energy is a leading name in the Dubai energy sector that focuses on providing top quality service to its many clients.
Job Summary
| Feature | Details |
|---|---|
| Job Title | Customer Service Representative |
| Company | SRT Energy |
| Sector | Energy and Utilities |
| Website | https://srtenergy.com |
| Hiring Status | Actively Hiring (Urgent) |
| Location | Dubai, United Arab Emirates (UAE) |
| Work Type | Onsite / Full-Time |
| Experience | Entry-Level (0 to 2 years) |
| Qualification | High School Diploma (Degree is a plus) |
| ATS Keywords | CRM, Customer Support, Problem Solving, Case Management, Communication |
| Expected Salary | AED 4,000 to AED 6,500 (Estimated) |
| Visa Status | Visa Sponsorship provided |
| Apply Link | Official Application Page |
Company Overview
SRT Energy is a key player in the Energy and Utilities industry. Based in the heart of Dubai, the company has grown steadily since its launch. They focus on sustainable energy solutions and high quality utility management. With a team of over 200 employees, they have built a reputation for excellence and innovation. People want to work here because the company values its staff and offers a clear path for growth.
According to recent industry data, the UAE energy sector is expected to grow by 5 percent annually through 2030. This growth means job security for everyone at SRT Energy. Expats love working here because of the diverse culture and the chance to work with modern technology. The office environment is professional yet very friendly and welcoming to newcomers.
💡 Pro Tip: When applying to an energy company, mention your interest in sustainability. It shows you care about the company mission.
Why This Customer Service Representative Job is a Great Move
This role is more than just answering phones. You will be the face and voice of SRT Energy. You will work in the Customer Success Department and report to the Service Manager. The environment is fast-paced but very rewarding. You will get to solve real problems for people every single day. This makes the job feel meaningful and keeps you active.
Growth opportunities are huge in this company. Most managers at SRT Energy started in entry-level roles. If you show dedication, you can move up to a Senior Representative or Team Leader position quickly. The company provides excellent training to help you learn the industry. You will gain skills that are useful in any career path you choose later on.
✅ Good News: This is an entry-level role. This means you do not need decades of experience to get started in Dubai.
Key Responsibilities
As a Customer Service Representative, your daily tasks will help the company run smoothly. Here are the main things you will do:
- Fast Response: You must answer customer questions quickly through phone, email, and live chat.
- Accurate Info: Provide clear and correct details about energy services and billing to all clients.
- Solve Complaints: Listen to customer issues and find the best way to fix them with empathy.
- Build Trust: Create strong relationships with customers by being helpful and reliable at all times.
- Process Requests: Manage new applications, forms, and service orders with high speed and accuracy.
- Keep Records: Update the system with notes about every interaction so the team stays informed.
- Team Work: Talk with other departments to make sure the customer gets exactly what they need.
Requirements and Qualifications
Mandatory Requirements
- Education: You must have at least a High School Diploma or an equivalent certificate.
- Skills: Great speaking and writing skills are a must for this role.
- Listening: You need to be a good listener to understand what the customer really needs.
- Tech Savvy: Basic computer skills and the ability to learn new software quickly are required.
- Personality: You must be patient and able to stay calm when talking to difficult people.
Nice to Have
- Degree: A college degree in business or communication is a big plus.
- Experience: Previous work in a call center or retail shop is very helpful.
- CRM Knowledge: Knowing how to use Customer Relationship Management (CRM) tools like Salesforce is great.
- Languages: Arabic is a plus but it is not required for this specific role.
⚠️ Important: Make sure your contact details are correct on your resume. Recruiters often call candidates within a few days.
Salary and Benefits
Working in Dubai comes with many perks that you cannot find in other cities. The most famous perk is the Tax-Free Salary. This means you keep every dirham you earn. You do not have to pay income tax to the government. This allows you to save a lot more money every month compared to working in Europe or America.
| Benefit | Description |
|---|---|
| Basic Salary | Competitive monthly pay (Tax-Free) |
| Visa | Full Visa Sponsorship included for the employee |
| Health Insurance | Comprehensive medical coverage provided by the law |
| Transport | Commuting allowance to cover travel to the office |
| Annual Leave | 30 days of paid vacation per year |
| Flight Ticket | Annual return ticket to your home country |
The Tax-Free Salary is a huge advantage for building your future. You also get an end-of-service gratuity. This is a lump sum of money paid to you when you leave the company after a few years. It acts like a bonus savings plan for your hard work.
Who Should Apply
We are looking for people who truly enjoy talking to others. This job is a great fit for you if:
- Fresh Graduates: You just finished school and want to start a career in a global city.
- Career Changers: You worked in retail or hospitality and want to move into an office role.
- People Persons: You find it easy to talk to strangers and make them feel comfortable.
- Goal Seekers: You want to work for a company that offers Visa Sponsorship and long term stability.
About Location: Dubai, UAE
Dubai is a modern city known for its tall buildings and safe streets. Most offices work from Monday to Friday, with Saturday and Sunday as the weekend. The public transport system is excellent. You can use the Dubai Metro or buses to reach the SRT Energy office easily.
The cost of living depends on your lifestyle. If your salary is AED 6,000, you might spend AED 2,500 on a shared room and food. This lets you save over AED 3,500 every month. The weather is sunny all year. It gets very hot in the summer, but every building and bus has strong air conditioning.
Day in the Life of a Customer Service Representative in Dubai
“My morning starts with a coffee and a quick team meeting at the Dubai office. I log into my computer and start helping customers with their energy bills. Some people call with questions, while others use the live chat. My lunch break is a great time to chat with colleagues from all over the world. In the afternoon, I help the billing team fix a client issue. I leave the office feeling proud because I helped twenty people solve their problems today. The metro ride home is quick and gives me time to relax.”
How to Apply
The application process for SRT Energy is simple and clear. Follow these steps to apply for this Urgent Hiring:
- Step 1: Click the blue button below to visit the official career page.
- Step 2: Upload your updated CV in PDF format.
- Step 3: Fill in your basic details like phone number and email.
- Step 4: If you pass the screening, you will have a short phone interview.
- Step 5: Successful candidates will be invited for a final face-to-face or video interview.
- Step 6: Receive your offer letter and start the visa process.
The result timeline is usually between 3 to 6 weeks from the date you apply. Don’t wait too long as they are hiring very quickly!
CV Tip: Make your CV readable by software and humans. Use an Action + Tool + Scope = Result format. For example: “Answered 50 calls daily using CRM software to resolve billing issues, leading to a 95 percent satisfaction rate.” Ensure your CV highlights your experience with customer interaction before sending.
Visa and Legal Corner
SRT Energy provides Visa Sponsorship for this role. This means they will pay for and handle your work permit. You do not need to worry about the complicated paperwork alone. The company usually provides a 2-year renewable work visa.
Document Readiness Checklist:
- Valid Passport (must have at least 6 months left).
- Attested Education Certificates (High school or Degree).
- Recent Passport Size Photos with a white background.
- Previous Work Experience Letters if you have them.
- Clean Criminal Record from your home country.
In the UAE, you will also need to pass a basic medical test. This includes a blood test and an X-ray. This is a standard rule for everyone moving to Dubai for work. Once you pass, your residency visa will be stamped in your passport.
FAQ
1. Is there an age limit for this job?
Most companies in Dubai hire adults aged 18 to 45 for these roles. As long as you are fit and capable, you can apply.
2. Is Accommodation included in the package?
While the company provides a transport allowance, they do not usually provide a bed. However, they help you find good places to stay during your first week.
3. Do I need to speak Arabic?
No, English is the main language used at SRT Energy. Arabic is a nice bonus but not a requirement.
4. How long does the visa process take?
Once you sign the offer, the visa usually takes 2 to 4 weeks to be ready.
5. Can I apply if I am currently outside the UAE?
Yes, SRT Energy welcomes international candidates and provides the necessary entry permits.
Disclaimer
- We are not the hiring company; we only summarize public job info.
- We never ask for money for job applications.
- If a recruiter asks for a fee for a visa or interview, it is a scam.
- Always check the official website of SRT Energy for the latest updates.
- Ensure your documents are real and verified before submission.