Are you an experienced professional who wants to lead teams, solve complex customer challenges, and grow your career in luxury retail? The Customer Service Lead in Dubai role at Chalhoub Group is your opportunity to work with world-class brands while shaping exceptional customer experiences across the UAE.
If you’re passionate about leadership, logistics coordination, and high-end retail service, this Customer Service Lead in Dubai position could be your next big breakthrough.
Job Summary – Customer Service Lead in Dubai
| Job Title | Customer Service Lead |
| Company | Chalhoub Group |
| Industry | Luxury Retail |
| Location | Dubai, UAE |
| Job Type | Full-Time |
| Department | Supply Chain & Logistics |
| Experience | 3+ Years |
| Visa | Company Sponsored |
| Website | https://www.chalhoubgroup.com |
About Chalhoub Group
Founded in 1955, Chalhoub Group is the Middle East’s leading luxury partner, managing over 400+ international brands across fashion, beauty, watches, jewellery, eyewear, and lifestyle categories. With more than 16,000 professionals in 8 countries, the Group is certified as a Great Place to Work® in multiple markets.
Innovation is driven through The Greenhouse, Chalhoub’s incubator for future retail and digital transformation. As a Customer Service Lead in Dubai, you’ll work at the heart of this evolving luxury ecosystem.
Why Choose the Customer Service Lead in Dubai Role?
- ✔ Lead high-performing customer service teams
- ✔ Work in luxury omnichannel retail
- ✔ Exposure to logistics & warehouse operations
- ✔ Strong internal mobility
- ✔ Premium employee discounts
- ✔ Hybrid & flexible work policies
Key Responsibilities – Customer Service Lead in Dubai
- Lead & empower customer service teams
- Coordinate purchase orders with RDBS
- Monitor inbound & outbound shipments
- Manage customer claims & discrepancies
- Liaise with warehouse & logistics teams
- Track damaged, excess & short shipments
- Ensure on-time deliveries & escalations
Requirements for Customer Service Lead in Dubai
- 3+ years in customer service & logistics
- Strong Excel & reporting skills
- Leadership & coaching mindset
- Excellent problem-solving abilities
- Confident communicator
- Arabic language (a plus)
Salary & Benefits
- ✔ Competitive tax-free salary
- ✔ Health insurance
- ✔ Child education contribution
- ✔ Flexible & remote work options
- ✔ Luxury employee discounts
- ✔ Learning & development programs
How to Apply for Customer Service Lead in Dubai
- Visit Chalhoub Group Careers
- Search Customer Service Lead Dubai
- Create your profile
- Upload CV
- Apply online
Internal & External Links
Internal:
More Jobs in Dubai
External (DoFollow):
Official Chalhoub Group Website
Disclaimer
- We are not the employer
- We never charge for job applications
- Always apply via official websites
- Verify offers before accepting