Customer Service Jobs in Dubai are ideal for professionals who thrive in fast-paced environments and are passionate about delivering exceptional client experiences. AkzoNobel, a global leader in paints and coatings, is currently hiring a Customer Service Representative to join its dynamic Dubai team. In this role, you’ll manage the full order-to-cash process while supporting customers across the Middle East and Africa. Working closely with sales, supply chain, and logistics teams, you’ll ensure seamless operations and outstanding service delivery. This opportunity offers the perfect blend of career growth, global exposure, and the chance to work with one of the world’s most trusted brands.
Table of Contents
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Job Overview
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About AkzoNobel
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Available Jobs at AkzoNobel UAE
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Job Description – Customer Service Representative
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Job Responsibilities
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Why This Role?
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Requirements
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How to Apply
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FAQs about Customer Service Jobs in Dubai
Job Overview
Customer Service Jobs in Dubai continue to attract skilled professionals eager to work with global companies offering stability, innovation, and growth. AkzoNobel — a world leader in paints and coatings — is hiring a Customer Service Representative to join its Dubai office. This full-time role focuses on delivering exceptional service across the Middle East and Africa region, managing the end-to-end order-to-cash process while maintaining excellent communication with internal and external stakeholders. If you’re detail-oriented, organized, and passionate about enhancing customer satisfaction, this is your chance to work with one of the world’s most respected industrial brands.
About AkzoNobel
Founded in 1792, AkzoNobel has been a pioneer in creating innovative paints and coatings that protect and beautify surfaces across the world. With a presence in 150+ countries, the company manages iconic brands like Dulux, International, Sikkens, and Interpon — trusted by millions globally.
AkzoNobel’s mission is simple yet powerful: to sustain and enhance the fabric of everyday life. With over 200 years of history, the company continues to lead through sustainable innovation, environmental responsibility, and a diverse, inclusive workplace.
Working at AkzoNobel means being part of a forward-thinking organization that values creativity, teamwork, and growth — where every employee is encouraged to help “paint the future together.”
Available Jobs at AkzoNobel UAE
In addition to this exciting Customer Service Representative position, AkzoNobel offers a range of opportunities across its UAE operations, including:
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Supply Chain Coordinator – Dubai
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Logistics Executive – Middle East Region
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Sales Support Specialist – UAE
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Customer Success Executive – Oman
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Demand Planning Analyst – Dubai
Each role supports AkzoNobel’s goal of driving sustainable growth while maintaining the highest levels of customer satisfaction.
(See more jobs in Dubai on AkzoNobel Careers page.)
Job Description – Customer Service Representative
As a Customer Service Representative at AkzoNobel Dubai, you will play a key role in managing the order-to-cash process while ensuring outstanding service delivery to customers across the Middle East and Africa.
The position requires coordination with multiple departments — Supply Chain, Sales, Logistics, and Demand Planning — to ensure smooth operations and on-time delivery. You will be responsible for handling customer orders, resolving inquiries, and maintaining strong client relationships to ensure maximum satisfaction.
This role is ideal for professionals who have a background in B2B customer service, excellent communication skills in Arabic and English, and a proactive mindset for problem-solving and process improvement.
Job Responsibilities
As part of your day-to-day duties, you will:
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Manage daily operations and customer service activities across the Middle East and Africa.
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Support the growth of AkzoNobel’s Wood Business in Oman, ensuring full customer satisfaction.
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Collaborate with Sales, Supply Chain, and Logistics teams to resolve delivery or documentation issues.
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Handle customer orders efficiently through the ERP system (preferably SAP).
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Oversee order receipt, processing, and follow-up to ensure timely delivery.
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Monitor key metrics such as OTIF (On Time In Full) and back orders.
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Communicate effectively with customers to resolve issues and ensure service excellence.
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Maintain accurate records, documentation, and filing for all customer interactions.
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Provide improvement suggestions to enhance the customer service process.
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Ensure compliance with corporate standards and Health, Safety & Environment (HSE) regulations.
Why This Role?
This opportunity at AkzoNobel isn’t just another customer service job in Dubai — it’s a chance to grow within a global industry leader. Here’s why this role stands out:
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Global Exposure: Work with teams and customers across multiple countries in the Middle East and Africa.
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Career Development: AkzoNobel provides world-class training programs and career advancement opportunities.
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Innovative Environment: Be part of a company that values sustainability, creativity, and operational excellence.
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Work-Life Balance: AkzoNobel fosters a culture that prioritizes employee well-being and inclusion.
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Strong Brand Legacy: Represent a company with over two centuries of innovation and trust.
Joining AkzoNobel gives you the opportunity to shape your future in a dynamic organization committed to excellence, sustainability, and diversity.
Requirements
To qualify for this Customer Service Representative job in Dubai, candidates should meet the following criteria:
Education
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University degree or equivalent qualification.
Experience
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2–3 years of customer service experience in a B2B environment.
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Experience with SAP or other ERP systems preferred.
Skills
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Excellent written and spoken communication skills in Arabic and English.
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Strong organizational, interpersonal, and multitasking abilities.
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Proficiency in MS Office (Excel, Word, PowerPoint).
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Strong negotiation, time management, and problem-solving skills.
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Ability to work under pressure and meet deadlines.
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Knowledge of order-to-cash processes, supply chain, and logistics.
Personal Attributes
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Team-oriented and collaborative.
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Customer-focused mindset with attention to detail.
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Committed to upholding corporate and safety standards.
How to Apply
Ready to take the next step in your career with a global brand?
👉 Apply Now: Click Here!
Applications are open now — don’t miss your opportunity to join a company that empowers its people to grow and innovate every day. Be part of AkzoNobel’s journey to “paint the future together.”
FAQs about Customer Service Jobs in Dubai
1. What is the salary range for customer service jobs in Dubai at AkzoNobel?
While the exact figure varies based on experience, AkzoNobel offers competitive tax-free salaries and comprehensive employee benefits.
2. Do I need to know Arabic for this role?
Yes, proficiency in both Arabic and English is required to effectively serve regional clients.
3. What kind of experience is ideal for this position?
A minimum of 2–3 years of customer service experience in a B2B or industrial environment, preferably with knowledge of SAP systems.
4. Is AkzoNobel an equal opportunity employer?
Absolutely. AkzoNobel is deeply committed to diversity, equity, and inclusion, ensuring a respectful workplace for all employees.
5. Are there growth opportunities within AkzoNobel?
Yes, AkzoNobel provides structured career development pathways and internal promotions for high-performing employees.
Final Thoughts
If you’re passionate about delivering exceptional service, building lasting client relationships, and working with a brand that shapes industries, AkzoNobel’s customer service jobs in Dubai offer the perfect career opportunity.
Join a team that values innovation, integrity, and collaboration. With over two centuries of excellence, AkzoNobel continues to transform the world through color, technology, and customer care. Your next big career move begins here — apply today and be part of something truly global.