Customer Service Jobs in Dubai offer professionals the chance to grow in a dynamic, multicultural business environment, and IMCD Middle East is now hiring an experienced Customer Service Executive to join its UAE team. In this role, you will serve as the primary point of contact for clients, ensuring that all orders, inquiries, and documentation are handled efficiently and professionally. The position involves managing purchase orders, coordinating shipments, and maintaining compliance with company and ISO standards. This is an excellent opportunity to develop your career with a global leader in specialty chemicals and ingredient distribution.
Table of Contents
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Job Overview
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About IMCD Middle East
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Available Jobs at IMCD
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Job Description – Customer Service Executive
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Job Responsibilities
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Why This Role?
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Requirements
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How to Apply
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FAQs about Customer Service Jobs in Dubai
Job Overview
Customer Service Jobs in Dubai are among the most in-demand career paths for professionals looking to work in fast-paced, international corporate environments. IMCD Middle East, a global leader in specialty chemicals and ingredients distribution, is currently seeking an experienced Customer Service Executive to join its growing team in Dubai, UAE. This full-time role focuses on managing client relationships, coordinating orders, and ensuring smooth communication between internal teams and external partners. Ideal for detail-oriented, customer-focused professionals, this opportunity offers a chance to grow within a leading multinational organization known for innovation, collaboration, and service excellence.
About IMCD Middle East
IMCD is a leading global distributor of specialty chemicals and ingredients, operating in over 60 countries with a strong presence across Europe, Asia, the Middle East, and the Americas. The company partners with world-class manufacturers to deliver innovative, sustainable solutions across multiple industries — including pharmaceuticals, food, coatings, personal care, and construction.
Headquartered in Rotterdam, the Netherlands, IMCD Middle East continues to strengthen its presence in the UAE by providing advanced technical support, superior logistics, and tailored customer solutions. The company’s values — integrity, collaboration, and excellence — drive its success and make it one of the top employers in the global distribution and supply chain industry.
Working at IMCD means being part of a dynamic, multicultural team committed to innovation, personal development, and sustainability.
Available Jobs at IMCD
In addition to the Customer Service Executive position, IMCD offers various exciting opportunities for professionals across the UAE and the wider region, including:
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Sales Executive – Specialty Chemicals Division
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Logistics Coordinator – Dubai
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Procurement Officer – IMCD Middle East
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Technical Sales Manager – Food Ingredients
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Customer Operations Specialist – UAE
(See more corporate jobs in Dubai on the IMCD Careers Portal.)
Job Description – Customer Service Executive
As a Customer Service Executive at IMCD Middle East, you will be responsible for managing client interactions, processing orders, and ensuring seamless coordination between sales, logistics, and suppliers. You will act as the primary point of contact for customers, providing professional support and resolving issues efficiently.
The role requires exceptional organizational and communication skills, along with a strong understanding of customer service operations in a B2B environment. You’ll play an integral role in maintaining IMCD’s reputation for excellence by ensuring accuracy, efficiency, and customer satisfaction at every stage of the service process.
This position is ideal for professionals who are proactive, detail-oriented, and eager to grow within a global corporate structure.
Job Responsibilities
As part of your daily duties, you will:
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Serve as the main contact point for customers, addressing inquiries and resolving issues professionally.
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Process and track purchase orders, ensuring timely delivery and proper documentation.
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Manage customer data, sales orders, and invoices accurately within company systems.
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Liaise with third-party suppliers to coordinate inbound and outbound shipments.
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Investigate and resolve customer complaints or logistical challenges efficiently.
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Communicate courteously and effectively with internal departments and external stakeholders.
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Maintain and improve customer service procedures, policies, and standards.
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Keep accurate records and ensure compliance with ISO standards and company policies.
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Support the sales team by providing administrative and operational assistance.
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Prepare and follow up on shipment and delivery documentation.
Why This Role?
This position is more than just a job — it’s an opportunity to grow your career with one of the world’s most respected multinational companies. Here’s why the Customer Service Executive role at IMCD stands out:
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Global Exposure: Work within an international company that operates across multiple industries and regions.
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Professional Growth: Gain hands-on experience in customer relations, logistics coordination, and order management.
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Dynamic Work Environment: Collaborate with diverse teams and global suppliers in a fast-paced corporate setting.
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Competitive Compensation: Receive a market-aligned salary package with performance-based rewards.
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Career Stability: Join a well-established, rapidly growing company with long-term opportunities for advancement.
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Commitment to Excellence: Be part of a company that prioritizes quality, innovation, and customer satisfaction.
If you’re passionate about customer service, detail-oriented, and thrive in structured, global organizations, this is the perfect role for you.
Requirements
To qualify for the Customer Service Executive job in Dubai, candidates should meet the following requirements:
Education:
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Bachelor’s degree in Business Administration, Supply Chain, or a related field.
Experience:
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Previous experience in customer service or sales coordination, preferably within the chemical or industrial sector.
Skills:
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Strong organizational and multitasking abilities.
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Excellent written and verbal communication skills in English (Arabic is a plus).
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Proficiency in Microsoft Office applications and ERP/CRM systems.
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Ability to work under pressure and meet deadlines.
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Professional attitude, attention to detail, and problem-solving skills.
Other:
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Minimal travel required.
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Candidates must currently reside in or be eligible to work in the UAE.
How to Apply
Ready to take your customer service career to the next level?
👉 Apply Now: Click Here!
This is your opportunity to join a global leader in specialty distribution and build a career defined by growth, collaboration, and success.
FAQs about Customer Service Jobs in Dubai
1. What is the salary range for customer service jobs at IMCD Middle East?
IMCD offers a competitive salary and benefits package, based on experience and market standards.
2. Is prior experience in customer service mandatory?
Yes, previous experience in a customer service or order management role is essential.
3. What kind of industry does IMCD operate in?
IMCD specializes in the distribution of specialty chemicals and ingredients across various sectors including food, pharmaceuticals, and industrial applications.
4. Does this role require travel?
Minimal travel may be required for meetings or training, but the position is primarily office-based.
5. What is the work environment like at IMCD?
IMCD offers a professional, multicultural, and collaborative work environment that encourages personal and professional development.
Final Thoughts
If you’re looking for customer service jobs in Dubai that offer stability, growth, and global exposure, the Customer Service Executive role at IMCD Middle East is the perfect fit. This role combines client interaction, operational coordination, and business excellence — providing a well-rounded corporate experience in one of the UAE’s most dynamic markets.
Join IMCD Middle East and become part of a team that values innovation, professionalism, and customer satisfaction. Take the next step in your career journey — apply today and grow with a global industry leader.