Customer Service Jobs in Abu Dhabi are growing rapidly, offering bilingual professionals the chance to join global companies shaping the UAE’s customer experience sector. One exciting opportunity is the Customer Service Advisor (Bilingual – English/Arabic) role at Concentrix, a Fortune 500 leader in customer engagement solutions. Based on-site in Abu Dhabi, this part-time position (10 AM – 2 PM) allows you to assist customers, resolve inquiries, and deliver world-class service in both English and Arabic. Ideal for communicative, empathetic individuals, this role combines flexibility, professional growth, and exposure to a global work environment — making it one of the most rewarding Customer Service Jobs in Abu Dhabi for 2025.
Table of Contents
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Job Overview
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About Concentrix
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Available Jobs at Concentrix UAE
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Job Description
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Key Responsibilities
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Why This Role?
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Requirements
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How to Apply
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FAQs
Job Overview
Customer Service Jobs in Abu Dhabi continue to attract talented professionals who excel in communication, empathy, and problem-solving. One of the most exciting openings for 2025 is the Customer Service Advisor (Bilingual – English/Arabic) role at Concentrix, a global leader in customer experience management.
This part-time, on-site position based in Abu Dhabi, United Arab Emirates, offers the opportunity to work with an international organization known for excellence in client engagement and customer support. With flexible working hours from 10 AM to 2 PM, it’s ideal for individuals seeking a balanced, meaningful role in the UAE’s growing service sector.
If you’re passionate about delivering exceptional customer care and fluent in both English and Arabic, this opportunity at Concentrix Abu Dhabi is one of the best Customer Service Jobs in Abu Dhabi available right now.
About Concentrix
Concentrix is a Fortune 500 company and one of the world’s top providers of customer engagement and business performance solutions. Operating in over 40 countries with more than 440,000 employees, Concentrix serves global brands across diverse industries — from technology and finance to retail and travel.
The company’s philosophy, “We Design, Build, and Run the Future of Customer Experience,” reflects its commitment to innovation, empathy, and excellence. Concentrix is known for transforming client interactions into long-term relationships through smart data insights and exceptional service delivery.
By joining Concentrix UAE, you’ll be part of a global organization that values inclusivity, professional growth, and innovation in every customer conversation.
Available Jobs at Concentrix UAE
If you’re exploring more Customer Service Jobs in Abu Dhabi or across the UAE, Concentrix regularly offers roles such as:
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Customer Support Representative – Dubai
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Technical Support Advisor – Abu Dhabi
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Customer Experience Specialist – Sharjah
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Quality Analyst – UAE Operations
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Team Leader – Contact Center
(See more UAE career opportunities at Concentrix Careers.)
Job Description
As a Customer Service Advisor (Bilingual – English/Arabic) at Concentrix Abu Dhabi, you’ll play a vital role in ensuring customer satisfaction through effective communication, active problem-solving, and professional support.
The position involves managing inbound and outbound calls, addressing customer inquiries, and providing accurate information about products, services, and policies. You’ll be expected to maintain a high standard of service, meet performance targets, and represent Concentrix’s values of integrity, empathy, and excellence.
This is a part-time on-site role, perfect for candidates who are bilingual, tech-savvy, and eager to gain hands-on experience in a fast-paced customer-centric environment.
Key Responsibilities
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Handle inbound customer calls professionally and efficiently, ensuring each inquiry is resolved accurately.
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Provide complete and correct information regarding products, services, and promotions.
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Identify and resolve customer concerns with empathy and efficiency.
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Maintain detailed and accurate records of interactions using company CRM systems.
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Participate in outbound calling programs and support campaigns when required.
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Collaborate with team members to ensure consistent service standards.
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Stay updated on product knowledge, service updates, and process improvements.
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Contribute to a positive and engaging customer experience at every touchpoint.
Why This Role?
This opportunity at Concentrix Abu Dhabi stands out among other Customer Service Jobs in Abu Dhabi because it combines global exposure, flexible hours, and a supportive work culture.
Here’s why this role is an excellent career move:
🌟 Global Brand Recognition: Work with a Fortune 500 leader trusted by world-class brands.
💬 Bilingual Edge: Leverage your English and Arabic fluency in a dynamic, multicultural environment.
🕓 Flexible Hours: Enjoy part-time working hours (10 AM – 2 PM) for work-life balance.
🚀 Career Growth: Gain access to professional development and global advancement pathways.
🌍 Inclusive Culture: Be part of a diverse, inclusive organization that values individuality.
💼 Skills Enhancement: Build expertise in communication, CRM tools, and customer engagement strategies.
This role is perfect for those who are proactive, empathetic, and eager to build a long-term career in the customer experience industry.
Requirements
To qualify for this Customer Service Advisor (Bilingual – English/Arabic) role at Concentrix Abu Dhabi, candidates should possess the following:
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Education: Graduate in any field preferred (or equivalent experience).
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Languages: Fluent in both English (B2 level or above) and Arabic.
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Skills:
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Strong communication and interpersonal skills.
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Excellent customer service etiquette.
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Basic proficiency in Microsoft Excel and CRM tools.
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Good problem-solving and multitasking abilities.
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Attributes:
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Cheerful, empathetic, and patient demeanor.
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Professional appearance and telephone etiquette.
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Reliable, detail-oriented, and results-driven.
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Location: Abu Dhabi, United Arab Emirates.
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Employment Type: Part-time, on-site role.
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Working Hours: 10 AM to 2 PM (Monday to Friday).
How to Apply
Ready to take your next career step in the UAE’s customer experience sector?
👉 Apply now: Click Here!
Application Deadline: Open until filled – early applications are encouraged.
FAQs (Frequently Asked Questions)
1. Is this a full-time or part-time job?
This is a part-time on-site position in Abu Dhabi, with working hours from 10 AM to 2 PM.
2. Do I need to be fluent in both English and Arabic?
Yes. Fluency in English and Arabic is required, as you’ll be handling bilingual communication.
3. Is previous customer service experience necessary?
While prior experience is beneficial, training is provided for candidates with strong communication skills and a positive attitude.
4. Does Concentrix provide career growth opportunities?
Yes. Concentrix offers global learning programs, promotions, and internal mobility for exceptional performers.
5. Where is the job located?
The role is based on-site at Concentrix’s Abu Dhabi office, in the Khaleej Area.
Final Insight:
For professionals looking to enter or advance in the customer experience industry, Customer Service Jobs in Abu Dhabi with Concentrix offer the perfect platform. With a supportive team culture, flexible hours, and opportunities to work with world-renowned brands, this Bilingual Customer Service Advisor position is your gateway to a fulfilling, people-centered career in the UAE.