Table of Contents
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Job Overview – Customer Service Jobs Dubai at B&S
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About B&S World Supply DMCC
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Available Jobs & Related Roles at B&S
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Customer Care Specialist Job Description
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Key Job Responsibilities
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Why This Customer Service Role Stands Out
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Job Requirements & Eligibility
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How to Apply for Customer Service Jobs Dubai at B&S
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FAQs About Customer Service Jobs in Dubai
1. Job Overview – Customer Service Jobs Dubai at B&S
If you’re actively searching for customer service jobs Dubai that offer more than just call-centre work, the Customer Care Specialist position at B&S World Supply DMCC is a strong opportunity to consider.
Job Title: Customer Care Specialist
Company: B&S World Supply DMCC (part of B&S Group)
Location: Al Thanya St, Dubai, United Arab Emirates
Segment: B&S World Supply (Dubai)
Discipline: Sales & Purchase
Employment Type: Full-time
This role blends customer service, sales support, order processing, logistics coordination, and export documentation. You will be supporting both customers and the Sales team to ensure that orders are processed smoothly, queries are resolved quickly, and shipments are delivered on time with all required documents.
For professionals exploring customer service jobs Dubai, this is a chance to step into a more dynamic and business-focused position that gives you solid experience in international trading and supply chain operations.
2. About B&S World Supply DMCC
B&S exists to make premium consumer goods available to everyone, anywhere. The company believes that access to products which bring joy and comfort into daily life should be straightforward and global.
Key highlights about B&S:
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A leading international trading and distribution company
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Specializes in making premium consumer goods available worldwide
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Focuses on reliability, availability, and customer satisfaction across markets
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B&S World Supply DMCC is the Dubai-based business entity supporting the group’s operations from the UAE
As an employer, B&S emphasizes:
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Diversity and inclusion in the workplace
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A dynamic and collaborative environment
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Opportunities for professional growth and development
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A culture where customer service and operational excellence go hand in hand
Working here means you’re not only handling customer queries—but also contributing to a global network that moves consumer goods to customers and partners around the world.
3. Available Jobs & Related Roles at B&S
Alongside this Customer Care Specialist position, candidates looking at customer service jobs Dubai might also be interested in similar roles, such as:
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Customer Service Representative – International Trading
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Sales Support Executive – Dubai
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Logistics Customer Service Coordinator – Export & Shipping
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Order Management Specialist – FMCG / Consumer Goods
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Inside Sales & Customer Support Coordinator
These roles share common skill sets: communication, order processing, coordination with logistics, and working closely with sales teams.
4. Customer Care Specialist Job Description
This Customer Care Specialist position is a great example of how customer service jobs Dubai are evolving beyond just phone or email support. Here, you’ll be involved in every step of the customer journey—from order entry to delivery.
The main purpose of the role is to:
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Provide exceptional support to both customers and the internal Sales team
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Ensure smooth and accurate order processing and returns
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Maintain up-to-date records and documentation
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Coordinate with logistics and fulfillment to ensure timely deliveries
This job is ideal for you if:
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You enjoy dealing with customers in a professional, friendly way
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You like structure and detailed administrative work
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You’re curious about logistics, export documentation, and global trade
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You want to build a long-term career in a leading international trading company
You will be a key point of contact between customers, sales, and operations—making your role essential for customer satisfaction and operational efficiency.
5. Key Job Responsibilities
As a Customer Care Specialist in one of the most business-oriented customer service jobs Dubai has to offer, your responsibilities will include:
Supporting the Sales Department
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Assist the Sales department with relevant tasks to ensure smooth day-to-day operations.
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Coordinate closely with Sales to understand customer needs and order priorities.
Working with the ERP System
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Stay updated on the B&S ERP system by attending regular training and refresher sessions.
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Enter data accurately, ensuring customers, orders, returns, and shipments are recorded properly.
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Maintain high standards of ERP system compliance with minimal discrepancies.
Order & Return Processing
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Process new customer orders and returns in line with company procedures.
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Ensure orders are handled accurately and efficiently, meeting required timelines.
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Track order progress and help resolve any issues that could delay fulfillment.
Frontline Customer Interaction
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Act as the first point of contact for customers.
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Provide professional, courteous assistance via phone, email, or other channels.
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Address customer inquiries, concerns, and feedback quickly and effectively.
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Aim for a positive outcome on each interaction, helping maintain high customer satisfaction levels.
Record Management
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Keep accurate records of all customer interactions and communications.
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Maintain clear documentation of orders, returns, and feedback.
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Ensure information is easily accessible to support smooth operations and decision-making.
Cross-Functional Collaboration
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Work closely with cross-functional teams, including:
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Sales
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Supplier Order Management
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Logistics
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Customer Care colleagues
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Escalate complex issues when necessary and ensure timely resolution.
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Support effective communication between departments to avoid delays or misunderstandings.
Logistics & Fulfillment Support
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Provide operations and logistics expertise in the Fulfillment process.
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Ensure shipping and export documents are prepared correctly and sent on time.
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Provide additional support to the Customer Care team in processing orders and ensuring all necessary documentation is in place until the customer receives their shipment.
Multitasking in a Fast-Paced Environment
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Manage multiple tasks at once, especially during peak periods.
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Adapt to changes in order priorities, logistics schedules, and customer needs.
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Remain organized and focused in a fast-paced environment.
6. Why This Customer Service Role Stands Out
Among the many customer service jobs Dubai offers, this role with B&S stands out because it blends customer care with meaningful operational experience and strong benefits.
1. Exposure to Global Trading & Logistics
You’re not just answering calls—you’re working in the middle of a global trading operation. You gain hands-on experience in:
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Export and shipping procedures
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International documentation
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Coordination with global suppliers and customers
This kind of experience can significantly boost your long-term career prospects.
2. Clear, Measurable Deliverables
The role has well-defined key deliverables, including:
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Timely order processing
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Maintaining high customer satisfaction
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Ensuring accurate shipping and export documentation
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Keeping clean, accurate records in the ERP system
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Effective cross-department collaboration and logistics support
With such clarity, it’s easy to demonstrate your impact and grow into more senior roles.
3. Attractive Benefits Package
B&S offers a strong overall package, especially attractive for those considering customer service jobs Dubai from abroad or within the UAE:
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Competitive salary aligned with your experience
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Discretionary annual performance-based bonus
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Company-sponsored UAE visa
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Health insurance
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Leave benefits per UAE labour law
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Annual return air ticket to your home country
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Opportunities for professional growth and development
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Dynamic and collaborative work environment
4. Strong International Employer Brand
Being a part of a leading international trading company with global presence adds real weight to your CV. It can open up opportunities across logistics, supply chain, sales support, and operations in the future.
7. Job Requirements & Eligibility
To be a strong candidate for this role, and more broadly for competitive customer service jobs Dubai, you should meet the following criteria:
Education
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Bachelor’s degree in:
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Business Administration
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Business Management
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Or a related field
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Experience
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Demonstrable experience in sales support administration or a similar role is essential.
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Experience in customer service, order processing, or logistics support will be highly beneficial.
Skills
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Excellent written and verbal communication skills.
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Strong customer service skills with a professional, friendly tone.
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Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
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Ability to work with ERP systems or similar software tools.
Personal Attributes
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Flexibility and adaptability to handle:
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Changes in order priorities
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Shifting logistics arrangements
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Diverse customer needs
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Ability to manage multiple tasks simultaneously in a fast-paced environment.
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Strong attention to detail, especially when dealing with documentation and data entry.
Location & Visa
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Role is based in Dubai, United Arab Emirates.
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Company-sponsored visa is provided, subject to standard eligibility and documentation requirements.
8. How to Apply for Customer Service Jobs Dubai at B&S
If this role sounds like the right next step in your career, here’s how to apply for this Customer Care Specialist position at B&S:
Visit the official B&S careers page or the job platform where this vacancy is listed: click here!
9. FAQs About Customer Service Jobs in Dubai
1. How is this role different from typical customer service jobs Dubai offers?
This role goes beyond standard call-centre duties. You’ll handle order processing, logistics coordination, export documentation, and cross-functional collaboration, giving you broader business exposure.
2. Do I need logistics experience for this job?
Logistics experience is not mandatory, but experience in sales support administration and order processing is essential. Any background in logistics, shipping, or export documentation will be a plus.
3. What benefits does B&S offer for this customer service role?
You can expect:
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Competitive salary
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Performance-based bonus
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Company-sponsored visa
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Health insurance
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Annual leave as per UAE law
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Annual return air ticket to your home country
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Professional growth opportunities
4. Is ERP system experience required?
You are expected to become proficient in the B&S ERP system. Previous experience with ERP or similar systems is helpful, and the company provides training and refresher sessions to keep you up to date.
5. Is this a good role for someone building a long-term career in Dubai?
Yes. For candidates looking at customer service jobs Dubai as a long-term career step, this role is particularly attractive because it combines customer contact with business operations, logistics, and global trading exposure—skills that can lead to more senior roles over time.
If you’re ready to move beyond basic call-centre tasks and want to build a solid, global-facing career in customer service jobs Dubai, the Customer Care Specialist role at B&S World Supply DMCC is a powerful step forward.