🏢 About – Majid Al Futtaim Customer Service Coordinator Jobs in Dubai 2025
Majid Al Futtaim Customer Service Coordinator Jobs in Dubai 2025 are a golden opportunity for individuals passionate about delivering exceptional customer experiences in the UAE retail space. This opening at one of MAF Properties’ prestigious shopping malls is ideal for candidates who thrive on interpersonal communication, operational efficiency, and hospitality excellence. The role is crafted to ensure every customer touchpoint is met with professionalism, courtesy, and a seamless response to their needs.
At Majid Al Futtaim, customer satisfaction is not just a metric—it’s a mission. With a diverse portfolio of world-class malls across the GCC, MAF Properties is looking for team members who can elevate their service standards and contribute to enhancing customer loyalty. As a Customer Service Coordinator, you’ll support desk operations, drive service programs, manage teams, and ensure smooth day-to-day delivery across all mall services.
📅 Table of Contents
- 📍 Job Overview
- 🗂 Job Categories
- 🛠️ Primary Responsibilities by Role
- ✨ Why Work at Majid Al Futtaim
- ✅ Candidate Eligibility Criteria
- ✉️ How To Apply
- ❓ Frequently Asked Questions (FAQs)
- 📝 Final Thoughts
📍 Job Overview
- Company Name: Majid Al Futtaim Properties
- Location: Dubai, UAE
- Job Title: Customer Service Coordinator
- Employment Type: Full-Time | Regular
- Industry: Shopping Malls | Retail | Customer Service
- Experience: Minimum 2 years in service/hospitality industries
The Majid Al Futtaim Customer Service Coordinator Jobs in Dubai 2025 are for professionals with strong people management and operational skills. Candidates will be based at one of MAF’s premier malls, contributing to on-ground execution of customer service excellence programs.
🗂 Job Categories
- 🌍 Mall Operations & Customer Desk Services
- 🛎️ Hospitality and Front Desk
- 💬 Guest Relations & Communication
- 💼 Facility Support & Administration
🛠️ Primary Responsibilities by Role
- Oversee the daily operation of the Customer Service Information Desk.
- Provide directions, information on events, promotions, and mall services.
- Support in managing Gift Card programs and handle transactions per guidelines.
- Address and resolve customer concerns as per SLA and SOPs.
- Supervise the customer service team ensuring adherence to performance standards.
- Work closely with internal departments to align on mall experiences.
- Assist in executing service excellence programs and reports.
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✨ Why Work at Majid Al Futtaim
Majid Al Futtaim is a pioneering name in the UAE’s retail and real estate sectors, synonymous with luxury, innovation, and service excellence. As a Customer Service Coordinator, you won’t just be working behind an information desk—you’ll be shaping how customers perceive and experience the brand.
With 27+ years of industry leadership and over 50,000 employees, MAF offers you the chance to be part of a collaborative, multicultural team that values initiative, inclusion, and integrity. Joining this role puts you at the frontline of hospitality within iconic shopping destinations that define lifestyle retail in the Middle East.
✅ Candidate Eligibility Criteria
To apply for Majid Al Futtaim Customer Service Coordinator Jobs in Dubai 2025, candidates must:
- Hold a high school diploma (minimum qualification)
- Possess 2+ years of experience in a mall, hotel, or luxury retail service role
- Be fluent in English (Chinese or Russian language skills are a plus)
- Demonstrate strong communication and conflict-resolution abilities
- Have a pleasant personality with the ability to multitask in high footfall environments
- Be able to operate POS terminals and basic computer applications
✉️ How To Apply
Start your career journey at Majid Al Futtaim by applying through the official careers portal.
🖙 Apply here on the official website
Prepare your CV highlighting customer-facing experience, language proficiency, and key achievements in service environments.
❓ Frequently Asked Questions (FAQs)
Q1: What is the salary range for the Customer Service Coordinator at Majid Al Futtaim? A: The salary is competitive and in line with UAE standards for hospitality roles.
Q2: Is the position open for freshers? A: A minimum of 2 years’ experience is required in customer service.
Q3: Are there any language preferences? A: Fluency in English is required. Knowledge of Chinese or Russian is highly valued.
Q4: Does this role involve shift work? A: Yes, the role may involve rotational shifts, including weekends and holidays.
Q5: Can international applicants apply? A: Yes, provided they meet UAE work eligibility criteria.
📝 Final Thoughts
If you’re someone who takes pride in delivering exceptional service and seeks to grow in a dynamic retail environment, then Majid Al Futtaim Customer Service Coordinator Jobs in Dubai 2025 are designed just for you. This role not only offers professional exposure to top-tier mall operations but also a path toward leadership in one of the region’s most esteemed brands.
By joining the Majid Al Futtaim family, you become a crucial part of a service culture that creates memorable moments for millions of shoppers. If you’re fluent in customer engagement, passionate about hospitality, and ready to elevate service excellence, then Majid Al Futtaim Customer Service Coordinator Jobs in Dubai 2025 are your perfect match.