Customer Service Agent Job in Kuwait – CAF Cafe | Tamdeen Group

The Customer Service Agent Job in Kuwait with
Tamdeen Group
offers an exciting full-time opportunity for customer-focused professionals with experience in the F&B industry. This role at CAF Cafe is ideal for candidates who excel in handling customer concerns, managing reservations, and delivering outstanding service across calls and social media platforms.

📌 Job Summary – Customer Service Agent Job in Kuwait

Position Title Customer Service Agent – CAF Cafe
Company Tamdeen Group
Employment Type Full Time
Career Level Entry Level
Experience Required 2+ Years
Location Kuwait
Industry Food & Beverage (F&B)
Education Bachelor’s Degree / Higher Diploma

🌍 Role Overview – CAF Cafe Customer Service Agent Kuwait

The Customer Service Agent Job in Kuwait is responsible for handling customer complaints, concerns, and inquiries promptly and professionally. The role involves delivering excellent support across phone calls and social media platforms while ensuring full alignment with CAF Cafe brand standards and guidelines.

The selected candidate will coordinate with operations and events teams to ensure smooth reservation handling and effective complaint resolution, maintaining high levels of customer satisfaction.

📝 Key Responsibilities

  • Handle customer complaints, concerns, and inquiries professionally and efficiently.
  • Listen attentively, show empathy, and resolve issues effectively.
  • Escalate unresolved matters to Operations Management when required.
  • Support catering and event reservations via phone and social media platforms.
  • Coordinate reservation details with the events team and confirm bookings.
  • Maintain complaint logs and follow up to ensure proper closure.
  • Obtain approvals for complimentary items according to brand guidelines.

🎓 Qualifications & Requirements

  • Bachelor’s Degree or Higher Diploma.
  • Minimum 2+ years of experience in a customer service role (F&B preferred).
  • Strong experience handling customer complaints and service recovery.
  • Bilingual proficiency in Arabic and English.
  • Proficient in MS Office tools.

🚀 Skills & Attributes for Success

  • Positive and friendly demeanor.
  • Strong customer-focused attitude.
  • Excellent verbal and written communication skills.
  • Strong problem-solving capabilities.
  • Ability to manage multiple interactions efficiently.
  • Strong organizational and follow-up skills.

💰 Salary & Benefits

  • Competitive salary package.
  • Career growth opportunities within Tamdeen Group.
  • Exposure to premium F&B operations in Kuwait.
  • Professional and supportive work environment.

🌟 7 Powerful Reasons to Apply for Customer Service Agent Job in Kuwait

  • Join a leading retail and hospitality group in Kuwait.
  • Work in a dynamic and customer-driven F&B environment.
  • Enhance complaint resolution and service recovery expertise.
  • Gain experience in catering and event coordination.
  • Develop bilingual professional communication skills.
  • Build a strong foundation for hospitality career growth.
  • Be part of a respected brand under Tamdeen Group.

🏢 About Tamdeen Group

Tamdeen Group is one of Kuwait’s leading retail and real estate development companies, managing premium shopping destinations and hospitality brands. The company offers dynamic career opportunities and professional growth across multiple sectors.

For information about employment regulations in Kuwait, visit the
Kuwait Government Portal.

🚀 How to Apply

If you are interested in the Customer Service Agent Job in Kuwait, apply directly through the official Tamdeen Group careers portal. Ensure your CV highlights your customer service experience, bilingual communication skills, and F&B background.

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