Are you a UAE National looking for a great career in the health insurance sector? One of the most famous global health groups is expanding its team in Dubai for 2026. This is a special chance to help people live healthier lives while working in a flexible and modern environment. Here is a breakdown of the role, why it is a smart career move, and how you can join this amazing team.
Bupa Global is the international health insurance arm of Bupa, serving millions of customers across the world with premium healthcare solutions.
Job Summary
| Job Title | Customer Service Advisor |
| Company | Bupa Global (OIC Partner) |
| Sector | Hospitals and Health Care |
| Website | www.richmond-villages.com |
| Hiring Status | Urgent Hiring |
| Location | Dubai, United Arab Emirates |
| Work Type | Hybrid (4 days home, 1 day office) |
| Contract | Full-time (30 hours per week) |
| Experience | UAE Health Insurance experience required |
| Nationality | UAE National (with Family Book) |
| Expected Salary | 18,000 to 25,000 AED (Estimated) |
| Visa | Employer Sponsored (for eligible candidates) |
Company Overview
Bupa Global is a leader in the international health insurance industry. They have a strong presence in major cities like London, Miami, and Dubai. The company focuses on giving customers access to top healthcare anytime and anywhere. In Dubai, they work with local partners to provide the best service to the community. They employ thousands of people globally and have been a trusted name for decades. People love working here because Bupa champions diversity and inclusion in every office.
According to recent reports, Bupa serves over 43 million customers across the globe. This shows how much impact you can have when you join their team. Expats and locals both value Bupa for its professional growth and supportive culture. They focus on helping people live longer, happier, and healthier lives. This purpose drives everything they do in the UAE and beyond.
Why This Job is Perfect for You
This Customer Service Advisor Job is not your typical office role. You will be part of a dedicated team that solves real problems for members. The work environment is very supportive and focuses on your well-being. You will report to a team leader who will guide your professional journey. There are many growth opportunities within the insurance sector for those who perform well.
The best part about this role is the work-life balance. You work 6 hours per day, totaling 30 hours a week. This gives you plenty of time to spend with your family or pursue hobbies. You will be at the heart of the health insurance world. You will learn about UAE regulations and how to handle complex customer needs. Bold career moves like this can set you up for a long-term future in management.
Key Responsibilities
- Customer Support: Help members with questions about their insurance policies and coverage.
- Policy Updates: Make manual changes to memberships and update contact details in the system.
- Document Management: Reissue and track important member documents to ensure they reach the customer.
- Financial Tasks: Handle billing inquiries and process manual collections from credit cards.
- Complaint Handling: Investigate member complaints and find fair solutions to their problems.
- Internal Coordination: Work with other departments to overcome language or cultural barriers.
- Provider Liaison: Deal with brokers and service partners to set up medical treatments.
Requirements and Qualifications
Mandatory Requirements
- Nationality: You must be a UAE National with a valid Family Book.
- Education: You must hold a University Degree from a recognized institution.
- Experience: Previous experience in UAE Health Insurance is essential for this role.
- Language: Excellent verbal and written English skills are a must.
- Availability: Ability to work 6 hour shifts between 08:00 and 17:00.
Nice to Have
- Medical Background: Previous training in a medical or clinical environment is a plus.
- Regulations: A deep understanding of UAE health insurance laws and rules.
- Communication: Strong influencing skills to help achieve successful outcomes for members.
| Requirement | Priority Level |
|---|---|
| UAE Family Book | High (Mandatory) |
| University Degree | High (Mandatory) |
| Health Insurance Experience | Required |
| Fluent English | Essential |
Salary and Benefits
Working in Dubai offers many financial perks. This role provides a Tax-Free Salary, which means you keep everything you earn. While the exact salary depends on your experience, the estimated range for this level is quite competitive. Bupa also offers great benefits to ensure their employees are happy and healthy.
- Basic Salary: Competitive monthly pay based on the local market.
- Housing Allowance: Often included in the total package for UAE Nationals.
- Medical Insurance: Comprehensive health coverage for you and often your family.
- Work From Home: 4 days of remote work every week saves on travel costs.
- Annual Leave: Paid time off every year to rest and recharge.
- End of Service: Gratuity pay calculated based on your years of service.
Who Should Apply
This role is perfect for a local professional who loves helping others. If you have a background in insurance and want a flexible schedule, this is for you. We recommend this role if you fit the following profile:
- The Helper: You enjoy solving problems and making life easier for customers.
- The Professional: You have a degree and want to build a career in a global firm.
- The Local Talent: You are a UAE National looking to contribute to the healthcare sector.
- The Flexible Worker: You enjoy the balance of working from home and visiting the office.
About Location: What You Need to Know About Dubai
Dubai is a global hub for business and tourism. It offers a very high standard of living. The work culture is fast-paced but very professional. For this role, the office is in the OIC area. Public transport like the Dubai Metro and buses make it easy to reach. The weather is sunny most of the year, so people enjoy many outdoor activities in the winter.
The cost of living can be high, but with a salary of 20,000 AED, you can save a lot. You might spend 7,000 AED on living costs and save over 10,000 AED every month. This adds up to a huge saving of 120,000 AED per year! It is a great place to build your wealth.
“A Day in the Life: I start my morning at home with a cup of coffee. I log into the Bupa system at 8 AM. I answer emails from members about their medical claims. Around noon, I have a quick video meeting with my team. I spend the afternoon updating policy details and helping brokers. By 2 PM, my 6 hour shift is done. I have the whole afternoon free to enjoy Dubai with my family!”
How to Apply
The application process for this Customer Service Advisor Job is very straightforward. Follow these steps to ensure you are considered:
- Step 1: Update your CV to include your health insurance experience.
- Step 2: Prepare clear copies of your University Degree and Family Book.
- Step 3: Click the button below to visit the official career portal.
- Step 4: Fill in your details and upload your documents.
- Step 5: Wait for the screening call from the recruitment team.
The result timeline is usually between 3 to 6 weeks. Be patient and stay positive!
CV Tip: Make your CV easy to read. Use the formula: Action + Tool + Result. For example: “Managed (Action) 50+ insurance queries daily using SAP (Tool) to improve customer satisfaction by 20% (Result).”
Visa and Legal Corner
In the UAE, employment for citizens is highly supported by the government. This role falls under the Emiratization initiative. This means the company is actively looking to hire and train local talent. Here is what you need to know about the legal side:
- Family Book: This is a mandatory document to prove UAE nationality for these specific roles.
- Contract: You will sign a formal labor contract that follows UAE labor laws.
- Probation: Most roles have a 3 to 6 month probation period where you learn the ropes.
- Nafis: You may be eligible for additional government benefits through the Nafis program.
- Documents: Ensure your passport and degree are valid and attested if required.
FAQ
Is there an age limit for this job?
Bupa looks for the right skills and qualifications rather than just age. As long as you have a degree and experience, you should apply.
Is accommodation included?
For UAE Nationals, a housing allowance is usually part of the total salary package instead of a physical room.
Do I need to speak Arabic?
While the primary business language is English, being fluent in Arabic is a very big plus for communicating with local members.
How many hours will I work?
This is a 6 hour shift, 5 days a week. It is a 30 hour work week, which is very generous for a full-time role.
Is this a permanent role?
Yes, this is a permanent position with Bupa and their partner OIC in Dubai.
Disclaimer
- We never ask for money for job applications. If a recruiter asks for a fee, it is a scam.
- We are not the hiring company; we are only summarizing publicly available info to help you.
- Always verify details on the official company website before sharing personal banking data.
- Job availability can change quickly, so apply as soon as possible.