Table of Contents
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Job Overview
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About the Company
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Available Jobs
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Job Description
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Job Responsibilities
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Why This Role?
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Requirements
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How to Apply
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FAQs
Job Overview
Customer Relationship Management Dubai opportunities are growing fast—especially for professionals who can balance relationship-building with measurable revenue impact. The Account Executive – Chains role at MADI International is a strong match if you enjoy owning key accounts, converting new chain doors, and maintaining long-term client loyalty through consistent follow-ups and value-led selling.
Job Title: Account Executive – Chains
Company: MADI International
Location: Dubai, United Arab Emirates
Employment Type: Full-time
Work Model: Onsite
Start Date: ASAP (based on hiring and onboarding)
Opportunity snapshot:
You’ll manage sales activities across key chain accounts, expand the client database, ensure consistent product/service quality, and deliver on sales and collection targets. This role is built for someone who thrives on daily market activity, cross-functional collaboration, and structured customer relationship management that drives growth.
About the Company
MADI International operates in the professional beauty sector and is known for building brand value across trade channels through a combination of distribution, marketing activation, and education support. That matters because modern account growth isn’t only about product availability—clients stay loyal when they feel supported, trained, and confident in what they’re selling or using.
For a candidate focused on Customer Relationship Management Dubai, MADI’s environment can be a real advantage: the role explicitly works with Sales, Marketing, and Education teams to deliver product orientation, resolve concerns, and strengthen client performance—making customer success a practical part of the sales strategy.
Available Jobs
If you’re exploring roles similar to this Customer Relationship Management Dubai-focused position, here are related opportunities that often align with the same growth track:
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Key Account Executive (Retail / Chains / Modern Trade)
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Sales Executive (Professional Beauty / FMCG)
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Customer Success / Account Manager (B2B)
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Brand Executive / Brand Coordinator (Beauty Portfolio)
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Education Executive / Technical Trainer (Professional Products)
These related roles can broaden your job search while still keeping the same high-value keyword focus.
Job Description
The Account Executive – Chains role is a mix of sales execution and relationship-led account development. Your goal is to convert high-potential chain accounts into active customers and then keep them growing through structured engagement—regular visits, business reviews, product orientation, and coordinated brand support.
This position is ideal for someone who can:
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Build trust quickly with multiple stakeholders
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Identify client needs and match them to the right brand portfolio
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Manage objections while protecting brand positioning
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Drive repeat orders through smart follow-up and performance tracking
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Collaborate internally to deliver a consistent client experience
Because this is an onsite Dubai role, it rewards professionals who enjoy real market presence—being in stores, meeting decision-makers, and creating momentum through consistent action.
Job Responsibilities
Sales & Collection Achievement
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Achieve monthly sales targets by brand and customer
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Build “brand blocks” by hitting brand-specific targets across trade channels to maximize distribution and market share
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Maintain sales returns within a maximum of 3%
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Ensure timely collections in line with company policies and targets
Account Conversion & Portfolio Management
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Secure 5–6 new chain accounts per quarter during the first year
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Present the full brand portfolio professionally to reflect brand positioning and company image
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Convert company-provided chain leads into active customers
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Generate sustainable turnover through daily market visits and structured account development
New Opportunities & Lead Development
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Identify and communicate new product and service opportunities to potential chain accounts
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Convert competitor accounts into MADI International clients, focusing on high-turnover locations
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Contribute to the client database through market intelligence and competitor analysis
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Identify project leads for salons, spas, new openings, and renovation opportunities to support the Beauty Projects division
Customer Relationship Management Dubai Core Activities
This is where the role becomes a true Customer Relationship Management Dubai career path—not just “sales visits,” but strategic retention and growth.
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Build and maintain strong, professional relationships with chain stakeholders
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Conduct regular business reviews to track customer performance and identify growth gaps
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Respond promptly to client inquiries and resolve concerns through product orientation sessions
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Collaborate with Marketing and Education teams to apply the SME concept and improve customer adoption
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Support execution of marketing activities, events, seminars, and open days to strengthen loyalty and brand demand
Brand Awareness & Product Knowledge
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Maintain strong product knowledge through continuous training on existing and new brands
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Coordinate with Brand Managers and Demand Planning to ensure product/sample availability based on client needs
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Support brand activations and marketing initiatives aligned with the marketing calendar
Why This Role?
If you’re serious about building a career in Customer Relationship Management Dubai, this role gives you the kind of measurable responsibilities that hiring managers love—because relationship-building is tied directly to revenue outcomes.
Why it’s a smart career move
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Relationship-driven growth: You don’t just close deals—you build reorder cycles and long-term account stability
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High-value chain account exposure: Chain customers teach you structured negotiation, stakeholder mapping, and performance tracking
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Cross-functional collaboration: Working with Marketing and Education gives you more tools to retain customers beyond pricing
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Clear performance metrics: Targets, returns control, and collections discipline make your results visible and promotable
What success can look like
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A growing pipeline of converted chain accounts
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Increased distribution footprint and consistent brand presence
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Stronger client retention due to proactive reviews and fast issue resolution
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Better forecasting and ordering patterns through reliable relationship routines
Requirements
Education
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Bachelor’s degree in Business, Sales, Marketing, or a related field (preferred)
Experience
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Proven experience in sales or key account management
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Experience in beauty, FMCG, or professional products preferred
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Advantage if you’ve managed chain accounts, hypermarkets, or large retail customers
Skills & Competencies
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Strong sales, negotiation, and account management capabilities
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Ability to identify and convert high-potential chain accounts
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Excellent communication and presentation skills
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Strong planning, reporting, and follow-up discipline
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Ability to work cross-functionally with Sales, Marketing, and Education teams
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Results-driven mindset with strong market and customer understanding
Practical Fit
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Comfortable with onsite work in Dubai and daily market visits
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Ability to manage collections professionally and consistently
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Strong product learning mindset to represent a multi-brand portfolio
How to Apply
Apply through the official job listing on the company’s hiring platform.
FAQs
1) What does Customer Relationship Management Dubai mean in this job?
It means owning the full relationship cycle in Dubai—building trust, running business reviews, responding to issues quickly, and using internal support (Marketing/Education) to keep accounts growing.
2) Is this role mostly sales or mostly account management?
It’s both. You’ll convert new chain accounts (sales) and then develop them through structured engagement (account management and retention).
3) How many new chain accounts do I need to bring in?
The target is 5–6 new chain accounts per quarter during the first year.
4) Do I need hypermarket or chain experience?
It’s an advantage, but not always mandatory. If you can show strong relationship management, target achievement, and conversion experience, you can still be competitive.
5) What KPIs should I expect?
Common KPIs include monthly sales targets by brand/customer, returns control (max 3%), timely collections, new account conversions, and customer growth through ongoing reviews and market visits.