⭐ About Customer Care Assistant Vacancy at Nayla Finance in Saudi Arabia 2025
Customer Care Assistant Vacancy at Nayla Finance in Saudi Arabia 2025 is an excellent opportunity for professionals seeking to build a stable and growth-oriented career in the fintech sector. Nayla Finance is a fast-growing Saudi startup dedicated to expanding financial access for micro-businesses that form the backbone of the Kingdom’s economy. As a licensed entity under the Saudi Central Bank, Nayla Finance operates with strong regulatory compliance and customer-centric values.
This role is designed for individuals passionate about delivering professional customer experiences while handling inbound calls, inquiries, and issue resolution. The Customer Care Assistant Vacancy at Nayla Finance in Saudi Arabia 2025 allows candidates to work in a dynamic call center environment while adhering to SAMA regulations and quality standards. Based in Riyadh, this position offers exposure to digital lending operations, customer relationship management, and fintech innovation. Candidates who value professionalism, communication excellence, and service reliability will find this role both rewarding and impactful.
📌 Table of Contents
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🔹 Job Overview
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🔹 Job Categories
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🔹 Primary Responsibilities by Role
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🔹 Why Work at Nayla Finance
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🔹 Candidate Eligibility Criteria
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🔹 How to Apply
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🔹 FAQs
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🔹 Final Thoughts
🔹 Job Overview
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Company Name: Nayla Finance
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Vacancy Position: Customer Care Assistant
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Location: Riyadh, Saudi Arabia
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Employment Type: Full-Time
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Industry: Financial Technology / Call Center Operations
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Experience Required: Relevant customer service experience preferred
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Application Status: Apply Immediately
The Customer Care Assistant Vacancy at Nayla Finance in Saudi Arabia 2025 focuses on managing daily customer interactions across phone and digital channels. The role supports customers using Nayla’s digital lending platform while ensuring compliance with internal policies and Saudi Central Bank regulations. This position is ideal for candidates who thrive in fast-paced startup environments and enjoy problem-solving through effective communication.
🔹 Job Categories
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Customer Service and Support
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Call Center Operations
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Financial Services Support
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Fintech Customer Experience
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Client Relationship Management
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Regulatory-Compliant Support Services
🔹 Primary Responsibilities by Role
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Handle inbound and outbound customer calls professionally
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Respond to customer inquiries related to digital lending services
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Resolve customer complaints within defined turnaround times
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Follow call center quality standards and service scripts
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Ensure full compliance with SAMA regulations and internal policies
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Maintain accurate records of customer interactions
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Escalate complex issues to relevant departments when required
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Provide clear and accurate information about Nayla Finance products
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Support customers through application and onboarding processes
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Achieve daily and monthly customer satisfaction targets
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Maintain confidentiality of customer data at all times
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Collaborate with internal teams to improve service quality
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Adapt to process updates in a fast-growing startup environment
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Ensure professionalism in all customer communications
The Customer Care Assistant Vacancy at Nayla Finance in Saudi Arabia 2025 emphasizes service excellence, regulatory awareness, and consistent customer engagement.
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🔹 Why Work at Nayla Finance
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Work with a licensed fintech organization regulated by the Saudi Central Bank
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Be part of a mission-driven company supporting micro-business growth
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Gain exposure to digital lending and financial technology operations
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Enjoy a collaborative and inclusive startup work culture
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Access career development opportunities in a growing company
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Contribute directly to customer satisfaction and business success
Choosing the Customer Care Assistant Vacancy at Nayla Finance in Saudi Arabia 2025 means joining a team that values innovation, responsibility, and customer trust.
🔹 Candidate Eligibility Criteria
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Diploma or bachelor’s degree preferred
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Previous customer service or call center experience is an advantage
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Strong verbal and written communication skills
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Ability to handle high call volumes efficiently
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Familiarity with CRM systems and customer databases
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Understanding of customer service quality standards
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Willingness to work in a fast-paced startup environment
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Attention to detail and problem-solving ability
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Professional attitude with a customer-first mindset
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Ability to comply with regulatory and company policies
Applicants meeting these criteria are encouraged to apply for the Customer Care Assistant Vacancy at Nayla Finance in Saudi Arabia 2025.
🔹 How to Apply
Interested candidates should apply online through Nayla Finance’s official career portal. The application process is simple and designed to identify individuals who align with the company’s values and service standards. Applicants must submit an updated resume highlighting relevant customer service experience and communication skills.
Shortlisted candidates may be contacted for interviews or assessments as part of the recruitment process. Early applications are encouraged due to limited openings and high demand.
👉 Apply Here.
Applying for the Customer Care Assistant Vacancy at Nayla Finance in Saudi Arabia 2025 offers a chance to grow within a regulated fintech startup.
🔹 FAQs
Q1: What is the location for this role?
The position is based in Riyadh, Saudi Arabia, at Nayla Finance.
Q2: Is fintech experience mandatory?
Fintech experience is not mandatory, but customer service experience is beneficial.
Q3: Is Nayla Finance a licensed company?
Yes, Nayla Finance is licensed by the Saudi Central Bank.
Q4: What type of employment is offered?
This is a full-time role.
Q5: Are freshers eligible to apply?
Freshers with strong communication skills may be considered.
Q6: What skills are most important for this role?
Communication, customer handling, and problem-solving skills are essential.
Q7: When should candidates apply?
Candidates should apply immediately as recruitment is ongoing.
🔹 Final Thoughts
Customer Care Assistant Vacancy at Nayla Finance in Saudi Arabia 2025 represents a valuable opportunity for individuals seeking stability and growth within Saudi Arabia’s expanding fintech ecosystem. Nayla Finance’s commitment to empowering micro-businesses makes this role meaningful beyond traditional customer service positions. Employees gain firsthand experience in digital finance while contributing to economic inclusion.
Customer Care Assistant Vacancy at Nayla Finance in Saudi Arabia 2025 is ideal for candidates who value professionalism, regulatory compliance, and customer satisfaction. With a supportive startup culture and a clear mission, Nayla Finance offers a workplace where dedication and performance are recognized. Interested applicants should apply promptly and take the next step toward a rewarding fintech career.