Table of Contents
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Job Overview
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About the Company
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Available Jobs
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Job Description
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Job Responsibilities
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Why This Role?
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Requirements
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How to Apply
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FAQs (Frequently Asked Questions)
Job Overview
Job Title: Credit Controller, MENA
Company Name: DSV
Location: Jebel Ali, Dubai, United Arab Emirates
Employment Type: Full Time
Start Date: ASAP (based on business needs)
If you’re searching for Credit Controller jobs in Dubai 2025 with real ownership and regional impact, this DSV opportunity is built for professionals who want to work close to cashflow, risk, and decision-making. The role is positioned as a critical function for organizational liquidity—meaning your work directly influences how efficiently the business collects revenue, protects credit exposure, and improves overdue performance.
This is not a “routine chasing payments” position. It’s a regional MENA-facing credit control role with reporting, cross-country coordination, KPI ownership (like DSO), and structured governance around credit policy, limits, and risk mitigation.
About the Company
DSV is a global transport and logistics leader known for scale, growth, and operational excellence. Working in this environment typically means fast-moving priorities, measurable performance standards, and strong cross-functional collaboration across air & sea, road, contract logistics, finance, key account management, and sales.
The company positions itself as performance-driven, international, and ambitious—an ideal setup for someone who wants visibility, influence, and a career path that can expand beyond a single function or geography. In a role like Credit Controller, MENA, you’re not just supporting the business—you’re helping steer credit discipline, customer risk decisions, and working capital outcomes.
Available Jobs
If you’re interested in DSV or similar logistics leaders, these related roles often align well with credit control and finance operations career paths. Even if the exact titles vary, they tend to sit in the same ecosystem:
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Accounts Receivable Specialist (AR) – UAE
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Collections Analyst – MENA / GCC
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Credit Analyst / Credit Risk Officer – Logistics
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Finance Operations Specialist – Freight Forwarding
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Key Account Finance Support / Billing & Disputes Specialist
These related roles can be great alternatives if your background leans more toward analysis, disputes, billing, or commercial finance partnering.
Job Description
The Credit Controller, MENA role is a high-impact position focused on credit limits, customer risk evaluation, overdue collections oversight, and cashflow optimization across MENA countries.
You’ll be responsible for monitoring customer credit limits aligned to policy, coordinating and supporting country teams on top overdues, and tracking collections performance across aging brackets. You’ll also contribute to reporting that informs management decisions—weekly credit limit reporting, customer lists exceeding limits, and monthly calls focused on material overdue collections.
This role is ideal for someone who:
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Thinks in systems and governance (policy compliance, controls, reporting cadence)
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Communicates confidently with stakeholders (country controllers, management, key account teams)
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Balances risk with commercial reality (protect cashflow without blocking business unnecessarily)
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Can operate calmly in escalation scenarios and drive resolution
Job Responsibilities
Below are the major responsibilities you can expect, presented in a practical, SEO-friendly way:
Credit Policy, Compliance, and Risk Control
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Ensure MENA countries remain compliant with credit policy clauses, keeping the policy active and actionable.
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Evaluate customer creditworthiness by analyzing financial statements, credit reports, and risk signals.
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Monitor existing credit accounts to identify emerging risks and improvement opportunities.
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Develop strategies to optimize the credit portfolio while maintaining acceptable risk exposure.
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Implement risk mitigation strategies to minimize credit losses and align with internal requirements.
Collections Oversight and Cashflow Impact
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Coordinate with countries on the collection of top overdue customers and monitor collections by aging brackets.
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Drive focus on reducing customer outstanding balances to support lower DSO and healthier liquidity.
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Support countries on escalations and clarifications to remove barriers to payment.
Regional Reporting, Cadence, and Stakeholder Management
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Prepare weekly credit limit reporting for MENA management and group credit stakeholders.
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Submit overviews to the Cluster Key Account Manager on customers being handled.
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Follow up with country credit controllers on payment updates, insurance coverage applications, or credit applications for customers exceeding limits.
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Provide weekly reporting to group on customers exceeding limits and significant overdues (where applicable).
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Run monthly calls for the top material overdue collections with country management.
Month-End, Insurance, and Finance Deliverables
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Prepare and reconcile monthly premium declarations linked to trade credit insurance (where applicable).
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Calculate and reconcile monthly bad debts provisions per MENA country for closing.
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Support month-end closing activities, including reports, reconciliations, and debtor ageing preparation.
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Prepare working capital pre-calculations and ad-hoc reporting requested by management.
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Maintain accurate records of payment follow-ups and collection actions.
Cross-Functional Communication
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Work closely with internal teams: Air & Sea, Road, Contract Logistics, Key Account, Sales, Finance, and Management.
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Manage external communication professionally with customers/clients to support prompt and efficient payment.
Why This Role?
Choosing the right credit control role isn’t just about the job title—it’s about scope, influence, learning velocity, and how visible your work becomes to leadership. This role has all four.
Strong Career Growth in a Global Business
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You’ll operate in a large international setup, which builds credibility fast and opens doors across regions and functions.
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Exposure to MENA-level coordination strengthens your profile beyond a single-country credit controller role.
High Ownership and Real Business Impact
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Credit control is directly tied to liquidity—meaning your wins are measurable and meaningful.
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You’ll influence credit limits, risk decisions, overdue strategy, and collection cadence.
Performance Culture That Recognizes Output
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The environment is described as performance-driven, where achievements connect to growth, rewards, and future opportunities.
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If you enjoy clear KPIs (like DSO, overdues, aging) and measurable impact, you’ll likely thrive.
International Collaboration and Visibility
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You’ll work with country teams, cluster leadership, and group-level stakeholders—great for building an internal network and becoming “the go-to” person for credit insights.
Room to Leave Your Footprint
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The role encourages individual impact on UAE branch activity and development—perfect for professionals who like improving processes, tightening reporting, and standardizing best practices.
Requirements
Here’s what you’ll typically need to be competitive:
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3+ years of experience as a Credit Controller (or closely related AR/collections role)
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Experience in transport and logistics is beneficial (freight forwarding experience is a plus)
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Strong accuracy and attention to detail (aging, reconciliations, month-end reporting)
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Strong organizational skills (prioritizing collections, escalations, reporting deadlines)
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Strong verbal and written communication skills (internal and customer-facing)
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Collaborative mindset and flexibility to work across multiple internal teams
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Customer-focused approach while still protecting business risk and cashflow
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Comfort with occasional extended hours (weekend/evening as needed for closing or escalations)
How to Apply
To apply for this position:
FAQs (Frequently Asked Questions)
1) Is this role focused more on collections or credit risk?
It’s a blend. You’ll coordinate collections for top overdues and aging brackets, but you’ll also manage credit limits, policy compliance, and risk evaluation—so it’s broader than pure collections.
2) Do I need logistics experience for this Credit Controller job in Dubai?
It’s beneficial, not always mandatory. However, transport and logistics experience can help because billing cycles, disputes, and customer payment behaviors can be industry-specific.
3) What KPIs matter most in this role?
Expect strong focus on DSO, overdue performance by aging, credit limit compliance, and the quality/timeliness of reporting for management and group stakeholders.
4) Will I work with multiple countries in MENA?
Yes. The role coordinates with MENA countries on collections, credit limits, policy compliance, and reporting—so regional collaboration is a core part of the job.
5) What should I emphasize in my CV to stand out?
Highlight measurable impact: overdue reduction, improved DSO, process improvements, accurate month-end reporting, and your ability to partner with sales, finance, and operations without friction.