🔹 About CPX – Senior Specialist Service Management Vacancy in United Arab Emirates
The CPX – Senior Specialist Service Management Vacancy in United Arab Emirates offers an exceptional opportunity for experienced professionals aiming to contribute to one of the leading IT operations organizations in the region. CPX is well-known for its dedication to digital transformation, ITIL process optimization, and service management excellence. This position is located in Abu Dhabi, placing candidates at the heart of the UAE’s rapidly evolving technology landscape.
As a Senior Specialist, you will oversee the strategic implementation of IT Service Management (ITSM) frameworks and governance structures. You’ll collaborate with cross-functional teams to refine incident management, change enablement, problem resolution, and configuration management processes. CPX fosters a culture of innovation, inclusivity, and career growth, ensuring that every team member thrives professionally.
Joining this role through CPX Careers in UAE allows you to contribute to a company that prioritizes employee development, service quality, and long-term stability while expanding your professional footprint in IT Service Management Jobs in Abu Dhabi.
📋 Table of Contents
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Job Overview
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Job Categories
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Primary Responsibilities by Role
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Why Work at CPX
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Candidate Eligibility Criteria
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How to Apply
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Frequently Asked Questions (FAQs)
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Final Thoughts
💼 Job Overview
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Company Name: CPX
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Vacancy Position: Senior Specialist – Service Management
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Location: Abu Dhabi, United Arab Emirates
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Interview Date: Apply Immediately
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Employment Type: Full-Time
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Experience Required: Minimum 8+ years of relevant work experience
The CPX – Senior Specialist Service Management Vacancy in United Arab Emirates is ideal for candidates with a passion for optimizing IT service delivery processes and ensuring operational efficiency through ITIL best practices. As part of CPX’s dynamic IT Operations team, you’ll play a pivotal role in driving service excellence, implementing process automation, and enhancing the organization’s ITSM governance framework.
🏷 Job Categories
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Information Technology Operations
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Service Management
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Incident and Change Management
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ITIL Process Governance
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Problem and Asset Management
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Configuration and Service Lifecycle Management
⚙️ Primary Responsibilities by Role
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Participate directly or indirectly in developing ITSM process policies, procedures, and guidelines.
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Support the Service Manager in ensuring compliance with all ITIL-based processes.
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Train and encourage the team to follow ITIL standards and organizational policies.
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Conduct impact analysis, change assessments, and Root Cause Analyses (RCA).
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Manage Change Advisory Board (CAB) and Post Implementation Reviews (PIR).
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Track and report incidents, problems, and unauthorized changes.
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Provide templates and guidance for change authorization.
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Monitor KPIs and SLAs, perform trend analysis, and generate monthly reports.
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Conduct Service Reviews for internal and external clients.
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Create, review, and update all Service Management process documents.
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Drive process automation initiatives and continual service improvements.
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Design visually impactful reports and dashboards for leadership and stakeholders.
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Collaborate on business requirement analysis and IT service design documentation.
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🌟 Why Work at CPX
Working at CPX offers numerous professional and personal rewards. Here are some reasons why candidates seek CPX Careers in UAE:
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Innovative Culture: CPX emphasizes digital innovation and IT transformation, offering exposure to cutting-edge technologies.
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Professional Growth: Continuous training programs and ITIL certification support career development.
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Diversity and Inclusion: The company values individuality, ensuring a respectful and inclusive workplace.
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Comprehensive Benefits: CPX supports holistic well-being through health, wellness, and family-oriented benefits.
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Global Impact: Employees contribute to large-scale IT initiatives that shape the UAE’s digital ecosystem.
🎓 Candidate Eligibility Criteria
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Bachelor’s degree in Technology, Information Systems, or an equivalent discipline.
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Minimum of 8 years of relevant ITSM or Service Operations experience.
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Must possess ITIL v4 Foundation and ITIL v4 Practice Manager Certifications.
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Microsoft Azure Fundamentals certification preferred.
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Demonstrated expertise in process improvement and service governance.
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Strong analytical, communication, and stakeholder management skills.
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Ability to conduct impact assessments and manage major incidents effectively.
📝 How to Apply
If you are ready to take your career to the next level with CPX Careers in UAE, now is the time to act. This opportunity welcomes professionals eager to enhance IT operations and service excellence. To apply:
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Prepare an updated CV emphasizing your ITIL certifications and ITSM experience.
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Visit the official CPX Careers portal to find the Senior Specialist – Service Management role.
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Submit your application online and include any relevant supporting documents.
👉 Apply here
Since no specific interview date is mentioned, candidates are encouraged to apply immediately to secure early consideration for this highly competitive role.
❓ Frequently Asked Questions (FAQs)
1. What is the location for the CPX Senior Specialist Service Management role?
The position is based in Abu Dhabi, United Arab Emirates.
2. How many years of experience are required for this vacancy?
A minimum of 8 years of relevant IT Service Management experience is required.
3. Are ITIL certifications mandatory?
Yes, ITIL v4 Foundation and ITIL v4 Practice Manager certifications are mandatory.
4. Does CPX provide opportunities for professional growth?
Absolutely. CPX offers ongoing training, IT certifications, and exposure to global IT projects.
5. Is remote or hybrid work available for this position?
The role is primarily based in Abu Dhabi, but flexible arrangements may be considered.
6. How soon should applicants apply for this position?
The job listing indicates to apply immediately, as the vacancy may close soon.
7. What makes CPX a preferred employer in the UAE?
CPX’s focus on innovation, work-life balance, and employee well-being make it one of the most sought-after employers for IT Service Management Jobs in Abu Dhabi.
💡 Final Thoughts
The CPX – Senior Specialist Service Management Vacancy in United Arab Emirates is more than just another IT job—it’s a career-defining opportunity to become part of a forward-thinking organization leading digital transformation across the Middle East. With its emphasis on governance, ITIL excellence, and employee empowerment, CPX offers a robust platform for career advancement. Professionals passionate about ITSM, change management, and service innovation will find this position both challenging and rewarding.
By joining CPX Careers in UAE, you become a key player in shaping the nation’s IT future. You’ll collaborate with top industry experts, engage in process automation initiatives, and directly impact service delivery excellence. If you are seeking to make a tangible contribution in IT Service Management Jobs in Abu Dhabi, this role at CPX represents an outstanding opportunity. Don’t delay—apply now and unlock the next chapter in your professional journey.