✨ About Concentrix – Back Office / Policy Admin Vacancy
The Concentrix – Back Office / Policy Admin Vacancy in United Arab Emirates is a rewarding opportunity for professionals eager to advance in the insurance and customer support sector. Concentrix is a globally recognized leader in business services, and this role in Abu Dhabi promises strong career growth and skill development. The position is designed for Arabic-speaking professionals with a passion for customer service, policy administration, and operational efficiency. As part of this role, employees will manage policy onboarding, enrolment, renewals, and support client transactions, ensuring compliance with UAE regulatory standards.
By joining Concentrix, candidates not only work in a multicultural, dynamic environment but also gain exposure to complex systems and processes that enhance professional expertise. This is an excellent chance to develop analytical, problem-solving, and administrative skills while supporting Concentrix’s vision of delivering superior customer experiences. Apply immediately to seize this remarkable career opportunity.
📑 Table of Contents
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📌 Job Overview
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📌 Job Categories
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📌 Primary Responsibilities by Role
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📌 Why Work at Concentrix
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📌 Candidate Eligibility Criteria
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📌 How to Apply
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📌 Frequently Asked Questions (FAQs)
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📌 Final Thoughts
📌 Job Overview
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Company Name: Concentrix
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Vacancy Position: Back Office / Policy Admin – Arabic Speaker
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Location: Abu Dhabi, United Arab Emirates
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Interview Date: Apply Immediately
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Employment Type: Full-Time
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Experience Required: Administrative background (insurance preferred)
The Concentrix – Back Office / Policy Admin Vacancy in United Arab Emirates offers professionals an incredible opportunity to become part of a globally respected organization. The role involves working across multiple systems to manage policy-related processes, handling enrolments, endorsements, renewals, and ensuring compliance with UAE insurance regulations. It is ideal for candidates who possess strong customer service orientation, problem-solving skills, and the flexibility to adapt to changing business demands.
📌 Job Categories
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Customer Service and Support
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Back Office Operations
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Policy Administration
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Health Insurance Onboarding and Renewals
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Complaints Handling and Resolution
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Regulatory Compliance Support
📌 Primary Responsibilities by Role
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Policy onboarding while improving turnaround times
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Processing product configurations and endorsements
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Supporting key client transactions, queries, and complaints
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Handling complaints from multiple channels (emails, call centre, walk-ins, etc.)
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Managing enrolment and renewals for Thiqa, individual and group health plans
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Verifying documents to ensure eligibility, coverage, and regulatory compliance
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Issuing policies, creating member records, generating invoices, and producing deliverables
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Meeting daily, weekly, and monthly productivity and quality targets
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Maintaining compliance with UAE health insurance regulatory requirements
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Responding to brokers and customers with accurate and timely communication
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📌 Why Work at Concentrix
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🌍 Opportunity to work in a multicultural and diverse environment
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📈 Exposure to the dynamic insurance and policy administration industry
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🏆 Career growth through structured training and monthly performance reviews
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💼 Gain expertise in UAE insurance regulatory standards and compliance
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🤝 Build strong teamwork and collaboration skills in a supportive environment
📌 Candidate Eligibility Criteria
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High school diploma (minimum); higher education is preferred
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Experience in administration, preferably in the insurance sector
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Strong written and spoken English; Arabic is an advantage
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Basic analytical, problem-solving, and decision-making skills
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Ability to handle customer queries professionally and effectively
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Flexibility to work extra hours during peak business periods
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Willingness to relocate within UAE if required
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Strong sense of accountability and ability to meet productivity targets
📌 How to Apply
The Concentrix – Back Office / Policy Admin Vacancy in United Arab Emirates is open for immediate applications. Interested candidates should carefully review the eligibility criteria and responsibilities before applying. This opportunity is suited for individuals eager to learn, adapt, and grow within a global organization.
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Ensure your resume highlights administrative and customer service experience.
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Emphasize language skills, especially proficiency in Arabic and English.
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Demonstrate flexibility and willingness to meet productivity targets.
👉 Apply here
📌 Frequently Asked Questions (FAQs)
1. What is the work location for this role?
This role is based in Abu Dhabi, United Arab Emirates.
2. Do I need prior insurance experience?
Insurance industry experience is preferred but not mandatory. Candidates with strong administrative skills are encouraged to apply.
3. What languages are required?
Fluency in English is essential, while Arabic is an added advantage.
4. Is this a customer-facing role?
Yes, but primarily through back-office support, email, and phone communication.
5. What kind of employment contract is offered?
This is a full-time position with Concentrix.
📌 Final Thoughts
The Concentrix – Back Office / Policy Admin Vacancy in United Arab Emirates is an exceptional opportunity for professionals looking to build a career in insurance administration and customer service. This role is not only about processing documents and managing policies but also about contributing to customer satisfaction and organizational success. Candidates will gain valuable knowledge of UAE regulatory frameworks, enhance their customer service expertise, and improve problem-solving skills in a professional environment.
Joining Concentrix means becoming part of a thriving global organization that values diversity, accountability, and continuous learning. If you are seeking a rewarding role that balances professional development with impactful work, this vacancy is perfect for you. Do not miss the chance to secure your future—apply immediately and take your first step toward a promising career with Concentrix in Abu Dhabi.