Table of Contents
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Job Overview
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About the Company
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Available Jobs (Related Roles)
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Job Description
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Job Responsibilities
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Why This Role?
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Requirements
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How to Apply
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Frequently Asked Questions (FAQs)
Job Overview
Job Title: Store Manager – Maison Margiela
Company: Chalhoub Group (on behalf of OTB / Maison Margiela)
Location: Abu Dhabi, United Arab Emirates
Employment Type: Full-time
Start Date: As per store launch and hiring timeline
For professionals exploring Chalhoub Group Careers, this Store Manager opportunity represents a chance to lead at the highest level of luxury retail. You will take ownership of a new Maison Margiela boutique in Abu Dhabi, overseeing commercial performance, client relationships, team leadership, and brand execution.
This role goes beyond daily retail management. It is about building a luxury destination, developing a high-performing team, and delivering an elevated customer experience aligned with one of fashion’s most distinctive houses.
About the Company
Chalhoub Group is a regional leader in luxury retail, distribution, and experiential consumer offerings across the Middle East. Known for its strong partnerships with world-class brands, the Group has built a reputation for excellence in customer experience, people development, and brand stewardship.
For candidates searching Chalhoub Group Careers, what sets the organization apart is its long-term commitment to talent growth, internal mobility, and learning. Employees are encouraged to build sustainable careers, take on new challenges, and grow across brands, functions, and markets while maintaining the highest service and operational standards.
Maison Margiela, part of the OTB group, is a Paris-based fashion house founded in 1988, known for its unconventional aesthetic and belief that fashion is an expression of creativity rather than celebrity. Leading a Maison Margiela store means operating at the intersection of artistry, luxury, and commercial performance.
Available Jobs (Related Roles)
If you are interested in Chalhoub Group Careers within luxury retail leadership, here are related roles that often align with similar experience and skill sets:
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Assistant Store Manager – Luxury Fashion (Abu Dhabi)
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Boutique Manager – Designer Brand (UAE)
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Department Manager – Luxury Retail
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Clienteling or Client Relations Manager – Luxury Segment
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Visual Merchandising Manager – Premium Fashion
These roles typically require strong KPI ownership, people leadership, client development, and deep understanding of luxury brand standards.
Job Description
As Store Manager, you will be responsible for the overall success of the Maison Margiela boutique. This includes managing daily operations, driving sales performance, building a loyal client base, leading and developing the team, and ensuring visual merchandising and brand standards are executed flawlessly.
The role is highly client-driven and performance-oriented. You will balance creative brand storytelling with disciplined execution of KPIs, inventory control, and operational processes. This position is ideal for a leader who thrives in premium environments and understands that luxury retail success is built on relationships, consistency, and attention to detail.
Job Responsibilities
Sales Performance
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Achieve store sales targets and revenue goals through structured performance management.
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Maximize profitability by optimizing sales opportunities and controlling operational expenses.
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Drive achievement of Key Performance Indicators (KPIs) such as conversion, average transaction value, and client retention.
Customer Service and Clienteling
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Deliver exceptional luxury customer experiences aligned with Maison Margiela standards.
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Build and maintain a detailed client book, capturing preferences, sizes, styles, and key life events.
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Conduct client follow-ups via calls, messages, and personalized outreach to drive repeat business.
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Promote the brand and product with confidence during every customer interaction.
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Schedule private appointments and prepare merchandise in advance for VIP clients.
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Style products, recommend complete looks, and promote wardrobe-building solutions.
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Stay informed on fashion trends and competitor activity to refine selling approaches.
Training and Development
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Train team members on store training programs, with strong emphasis on customer service excellence.
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Maintain high training standards through continuous coaching and on-the-floor development.
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Identify strengths and development areas within the team and report insights to management.
Supervision and Organization
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Foster a positive, professional, and sales-driven team culture open to feedback.
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Allocate workloads effectively and ensure optimal floor coverage.
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Lead regular store meetings to communicate targets, priorities, and performance updates.
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Keep the team aligned with business objectives through clear communication and routines.
Merchandising
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Ensure all visual merchandising guidelines align with Maison Margiela standards.
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Maintain product presentation according to brand criteria and quantities.
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Monitor merchandise performance and support slow-seller management initiatives.
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Provide commercial feedback and insights to the management team.
Inventory and Loss Prevention
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Implement and enforce loss prevention policies and procedures.
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Hold the team accountable for inventory accuracy and stock control.
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Support accurate stock takes by following established inventory procedures.
Why This Role?
A leadership role within Chalhoub Group Careers offers more than operational responsibility—it provides long-term career leverage within the luxury industry.
Lead a new luxury retail chapter
Managing a new Maison Margiela store allows you to shape the culture, service rituals, and performance standards from the ground up. This kind of launch experience is a powerful career differentiator.
Prestigious brand exposure
Maison Margiela’s global reputation and creative heritage attract a sophisticated, international clientele. Leading this environment strengthens your profile within luxury fashion retail.
Balanced creative and commercial leadership
You will combine fashion storytelling and styling with disciplined KPI management, inventory control, and operational excellence.
Career growth and internal mobility
Chalhoub Group emphasizes learning, development, and internal movement. Success in this role can open pathways to multi-store management, regional roles, or broader leadership opportunities.
Competitive rewards and employee value
The Group offers a competitive benefits package that may include healthcare, education contributions, flexible working policies, and exclusive employee discounts.
Requirements
To succeed in this role, candidates should demonstrate strong luxury retail leadership capability and client-focused experience.
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Currently based in the UAE
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Proven leadership experience within luxury or high-end retail
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Extensive experience in a client-driven store environment
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Strong people leadership and coaching skills
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Excellent customer service and clienteling expertise
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Highly organized with strong time-management and multitasking abilities
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Strong communication skills (Arabic or Russian is an added advantage)
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Ability to manage sales targets, KPIs, and operational standards simultaneously
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Comfortable leading high-profile, international clientele interactions
How to Apply
To apply for this opportunity under Chalhoub Group Careers, submit your application through the official Chalhoub Group careers portal for the Store Manager – Maison Margiela role in Abu Dhabi.
Frequently Asked Questions (FAQs)
1) Who is this role best suited for within Chalhoub Group Careers?
This role is ideal for experienced luxury retail leaders who can drive performance, develop teams, and deliver exceptional client experiences in a premium fashion environment.
2) Is UAE-based experience required?
Yes, candidates are expected to be currently based in the UAE, enabling immediate availability and local market familiarity.
3) Are language skills mandatory?
Arabic or Russian is listed as an added advantage, not a requirement, but can significantly enhance client engagement in Abu Dhabi.
4) What makes this role different from other store manager positions?
This role combines the launch of a new Maison Margiela boutique with Chalhoub Group’s structured retail excellence framework—offering both creative freedom and operational rigor.
5) How can I improve my chances of getting shortlisted?
Focus on measurable luxury retail achievements, highlight VIP clienteling success, demonstrate strong KPI ownership, and show evidence of leading teams to consistently high service standards.