Call Center Jobs Dubai in 2025 offer exciting opportunities for skilled customer service professionals, and Tafaseel BPO is currently hiring for the role of Call Center Agent – Community Management. Based in Dubai, this position involves handling resident and community member inquiries, service requests, and complaints across phone, email, and other communication channels. You will play a key role in ensuring a positive customer experience by providing accurate information, resolving issues efficiently, and maintaining professional communication at all times. This role is ideal for candidates with prior call center or community management experience, especially those already on a sponsored visa.
Table of Contents
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Job Overview
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About Tafaseel BPO
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Available Call Center Jobs Dubai
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Job Description
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Key Responsibilities
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Why This Role?
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Requirements
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How to Apply
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FAQs
Job Overview
Call Center Jobs Dubai in 2025 are full of opportunities, and Tafaseel BPO is currently hiring for the Call Center Agent – Community Management role. This position is based in Dubai and focuses on delivering top-quality support to residents and community members. You’ll handle inquiries, service requests, and complaints via multiple channels, ensuring prompt and professional resolutions. Candidates with community management, real estate, or residential services experience will have an edge. Tafaseel values empathetic, solution-oriented individuals who thrive in customer-focused environments. Priority will be given to applicants already on a sponsored visa, making this a great fit for experienced customer service professionals.
About Tafaseel BPO
Tafaseel BPO is one of the UAE’s leading business process outsourcing providers, offering tailored customer service solutions to clients in various industries. Known for its commitment to quality, innovation, and employee growth, Tafaseel partners with organizations to strengthen customer relationships and enhance operational efficiency.
In this role, you’ll be representing a valued client in the community management sector—a space where professionalism, empathy, and communication skills are essential. Tafaseel equips its team members with the training, technology, and resources to deliver world-class service.
Available Call Center Jobs Dubai
Aside from the Community Management role, Tafaseel BPO often recruits for:
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Call Center Representative – Bilingual Support
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Customer Service Agent – Real Estate
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Helpdesk Agent – Facility Management
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Technical Support Agent – UAE
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Client Relations Officer – Dubai
Job Description
As a Call Center Agent – Community Management, you will manage communication with residents through calls, emails, and other channels. You’ll resolve issues, log interactions, and maintain accurate records in CRM systems. Your role is critical to ensuring residents have a positive experience and receive clear, accurate information about community services, policies, and events.
This role is ideal for customer service professionals with prior experience in community management or related industries, who can stay calm under pressure while handling high call volumes.
Key Responsibilities
In this Call Center Jobs Dubai position at Tafaseel BPO, you will:
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Respond to resident inquiries across multiple communication channels.
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Handle service requests and complaints professionally.
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Maintain accurate CRM records of all interactions.
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Provide timely and accurate information about community matters.
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Escalate unresolved cases to supervisors when necessary.
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Coordinate with internal teams to ensure service follow-up.
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Maintain a customer-focused approach at all times.
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Uphold Tafaseel’s service quality standards.
Why This Role?
This role stands out among Call Center Jobs Dubai because it offers:
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Impactful Work: Directly enhance resident satisfaction.
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Career Growth: Gain specialized experience in community management.
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Stability: Full-time role with long-term potential.
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Professional Support: Training and resources to help you succeed.
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Cultural Diversity: Work in a dynamic and inclusive environment.
Requirements
You’ll be a strong candidate if you have:
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1–3 years of call center or customer service experience.
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Background in community management, real estate, or residential services (preferred).
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Excellent communication and interpersonal skills.
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Ability to work well under pressure.
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Familiarity with CRM systems and Microsoft Office.
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Professional demeanor and attention to detail.
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Bilingual skills (advantage, depending on client needs).
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Preference for candidates on a sponsored visa.
How to Apply
Apply directly via Tafaseel’s careers portal:
FAQs
1. Do I need previous call center experience to apply?
Yes, at least 1–3 years in customer service or a call center is required.
2. Is community management experience necessary?
Preferred but not mandatory if you have relevant customer service skills.
3. Are shifts fixed or rotational?
Shifts depend on client requirements but are generally full-time.
4. Is this role only for Dubai residents?
Yes, preference is given to candidates already based in Dubai with a sponsored visa.
5. Will Tafaseel provide training?
Yes, training is provided to ensure you’re equipped to meet client standards.