⚙️ About Caliberly – Head of Customer Service Vacancy
The Caliberly – Head of Customer Service Vacancy in Dubai 2025 offers a remarkable opportunity for seasoned professionals to lead a high-performing team within a fast-growing financial technology environment. Caliberly, a premier recruitment consultancy in the Middle East, is hiring on behalf of Pay CC, a leading payment solutions provider specializing in secure, efficient payment systems for high-risk industries.
In this leadership role, you will oversee customer service operations, optimize payment traffic, and manage technical collaborations. The position requires a deep understanding of payment platforms, strong communication skills, and proven leadership experience. Based in Dubai, this role offers the chance to work at the forefront of FinTech innovation, ensuring top-tier support, compliance, and performance excellence.
📘 Table of Contents
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Job Overview
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Job Categories
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Primary Responsibilities by Role
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Why Work at Caliberly
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Candidate Eligibility Criteria
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How to Apply
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Frequently Asked Questions (FAQs)
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Final Thoughts
🧾 Job Overview
Company Name: Caliberly
Position: Head of Customer Service / Head of Support
Location: Dubai
Employment Type: Full-time, Permanent
Experience Required: Minimum 10+ years in the payments or customer service industry
Application Status: Apply Immediately
The Caliberly – Head of Customer Service Vacancy in Dubai 2025 is a career-defining role for professionals ready to lead large-scale customer operations in a payment solutions company. The position focuses on strategic leadership, technical support optimization, and end-to-end management of customer service delivery. If you have a proven record in the payments sector and a passion for customer satisfaction, this position is designed for you.
🏷️ Job Categories
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Customer Service & Support Leadership
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Payment Operations Management
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Financial Technology (FinTech)
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Team Development and Coaching
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API and System Integration
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Compliance & Documentation Oversight
🧩 Primary Responsibilities by Role
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Payment Traffic Optimization: Evaluate and enhance payment routing strategies to maximize transaction success rates and reduce operational costs.
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Third-Party Integration: Oversee integration of new payment gateways, ensuring seamless collaboration with banks and payment partners.
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Team Leadership: Manage and mentor a team of customer service professionals, promoting growth and performance excellence.
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Technical Collaboration: Work with technical teams to resolve issues, conduct testing, and manage payment infrastructure updates.
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Stakeholder Communication: Serve as the key liaison for internal departments and external providers, handling escalations efficiently.
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Documentation & Compliance: Maintain comprehensive operational records and ensure all processes meet regulatory standards.
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Continuous Improvement: Identify service bottlenecks and develop data-driven strategies to improve efficiency and customer experience.
Explore more vacancies here
💼 Why Work at Caliberly
Choosing Caliberly opens doors to rewarding, growth-oriented opportunities with some of the most dynamic employers in the region. Here’s why you should consider this role:
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🚀 Exclusive Opportunity: Work with an international FinTech brand transforming digital payments.
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🌐 Global Exposure: Collaborate with global payment providers and banking partners.
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👥 Strong Leadership Role: Lead a talented, multicultural team driving operational excellence.
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💡 Professional Development: Access career advancement pathways through Caliberly’s expert network.
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💰 Competitive Packages: Attractive compensation with performance-linked incentives.
🎯 Candidate Eligibility Criteria
Candidates applying for the Caliberly – Head of Customer Service Vacancy in Dubai 2025 must meet the following requirements:
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Experience: Minimum of 10+ years in customer service, payment operations, or FinTech.
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Analytical Expertise: Ability to interpret data, identify patterns, and execute optimization strategies.
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Technical Skills: Familiarity with PaymentIQ and Praxis platforms, including routing and fallback mechanisms.
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API Knowledge: Hands-on experience with system integrations and API-based solutions.
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Communication Skills: Strong interpersonal and written communication for managing global stakeholders.
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Leadership: Demonstrated ability to mentor, manage, and inspire a team.
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Compliance: Thorough understanding of payment regulations and documentation best practices.
📝 How to Apply
If you’re ready to take the next step in your leadership journey, apply now for the Caliberly – Head of Customer Service Vacancy in Dubai 2025.
To apply:
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Visit Caliberly’s official careers portal or job listing page.
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Upload your most recent CV highlighting relevant achievements in payment systems and leadership roles.
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Include a personalized cover letter emphasizing your analytical, technical, and communication skills.
👉 Apply here
Applications are open now — apply immediately to secure your opportunity to lead in one of Dubai’s most exciting FinTech environments.
❓ Frequently Asked Questions (FAQs)
1. What is Caliberly?
Caliberly is a professional recruitment consultancy connecting high-caliber talent with leading global organizations across industries.
2. Which company is the position for?
This role is for Pay CC, a payment solutions provider represented by Caliberly for recruitment.
3. Where is the job based?
The position is located in Dubai, within Pay CC’s regional operations team.
4. What kind of experience is required?
Candidates should have 10+ years of experience in payment operations, customer support, or similar fields.
5. What technical skills are preferred?
Familiarity with Devcode (PaymentIQ) and Praxis payment platforms is highly desirable.
6. Is this a managerial position?
Yes, it is a leadership role involving direct team management and operational oversight.
7. When should I apply?
Applications are ongoing — it’s best to apply immediately for prompt consideration.
🏁 Final Thoughts
The Caliberly – Head of Customer Service Vacancy in Dubai 2025 is an exceptional opportunity for senior professionals to influence the future of payment support in a thriving FinTech environment. The position merges leadership, analytics, and technology, providing an ideal platform for experienced individuals to elevate their career and make a lasting impact in the digital payment ecosystem.
At Caliberly, we connect ambitious professionals with exceptional employers across diverse industries. This opportunity not only enhances your professional credentials but also immerses you in a culture of innovation and global collaboration. If you’re ready to take on this rewarding challenge, don’t delay — apply immediately and lead the transformation in digital payments excellence through Caliberly.