📘 About British Council Customer Service Assistant Vacancy
The British Council Customer Service Assistant Vacancy Saudi Arabia 2025 offers an exceptional opportunity to join one of the most prestigious cultural and educational organizations in the world. The British Council, established in 1934, is the United Kingdom’s international organization for fostering cultural relations and educational opportunities. Operating across more than 100 countries, it connects millions of learners, teachers, and communities through English language education, cultural exchange, and professional development programs.
As a Customer Service Assistant, candidates will serve as the first point of contact for students, parents, and examination candidates, ensuring high-quality service delivery and support. This role is essential to maintaining the Council’s global reputation for excellence. If you are customer-oriented, organized, and ready to work in a dynamic environment, this could be your gateway to a fulfilling international career.
📑 Table of Contents
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🧾 Job Overview
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🗂️ Job Categories
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🧩 Primary Responsibilities by Role
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💡 Why Work at British Council
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✅ Candidate Eligibility Criteria
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🖋️ How to Apply
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❓ Frequently Asked Questions (FAQs)
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🏁 Final Thoughts
🧾 Job Overview
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Company Name: British Council
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Position: Customer Service Assistant (Male and Female)
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Location: Jeddah / Riyadh / Khobar, Saudi Arabia
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Apply Date: Apply Immediately (Posted 2 November 2025)
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Employment Type: Hourly paid – 40 SAR/hour, Yearly renewable contract
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Experience Required: Minimum one year in customer service
The British Council Customer Service Assistant Vacancy Saudi Arabia 2025 invites qualified Saudi nationals and valid Iqama holders to join their front-office and call-center teams. This position plays a critical role in managing customer interactions, assisting with placement tests, and providing administrative support to the Teaching Centre and Exams Department. Candidates can expect a professional, multicultural environment where growth and learning never stop.
🗂️ Job Categories
The role falls under the following categories:
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Customer Service & Support
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Education Administration
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English Language Services
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Examination and Registration Management
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Office and Front Desk Operations
🧩 Primary Responsibilities by Role
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Greet and guide customers at the front office and ensure a smooth queuing process.
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Manage face-to-face, phone, and email enquiries following British Council standards.
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Maintain cleanliness and readiness of waiting and placement test areas.
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Support Teaching Centre and Exams teams with registration, documentation, and data entry.
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Assist with photocopying, material distribution, and promotional display setups.
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Conduct follow-up calls, surveys, and updates to students and clients.
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Prepare rooms and resources for placement testing sessions.
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Promote and cross-sell British Council products and services professionally.
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Monitor and report customer feedback to improve service quality.
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Ensure all tasks comply with the Customer Management Framework and Service Level Agreement.
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💡 Why Work at British Council
Joining the British Council Careers Saudi Arabia program provides more than just a job — it opens doors to a world of professional growth and cultural exchange.
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🌍 Global Reputation: Work with an organization known for excellence in education and cultural relations.
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💼 Professional Growth: Continuous learning opportunities and exposure to international standards.
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🤝 Diverse Workplace: Collaborate with teams from over 100 countries.
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🕒 Flexible Shifts: Work schedules designed to suit both employees and operational needs.
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💰 Competitive Pay: Earn 40 SAR/hour with yearly contract renewal and performance recognition.
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🌟 Positive Impact: Play a vital role in connecting learners and promoting the English language across Saudi Arabia.
✅ Candidate Eligibility Criteria
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Must hold a valid & transferable Iqama or be a Saudi national.
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Minimum Diploma or High School qualification (or equivalent).
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Minimum 1 year of experience in customer service.
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Strong English and Arabic communication skills, both written and spoken.
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Willingness to work flexible hours, including weekends.
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Good interpersonal skills and ability to handle diverse customer needs.
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Basic knowledge of administrative and computer applications.
🖋️ How to Apply
The British Council Recruitment Saudi Arabia process is designed to be simple, transparent, and efficient. Interested applicants should visit the official British Council career portal to complete their online application. Ensure that you attach your updated CV/resumé and verify that your contact details are accurate.
Before applying, review the job responsibilities carefully to align your experience with the position requirements. Highlight your customer service experience and communication skills to increase your chances of selection.
👉 Apply here
Applications are reviewed on a rolling basis, so candidates are encouraged to apply immediately to secure an interview slot.
❓ Frequently Asked Questions (FAQs)
1. What is the salary for this position?
The pay rate is 40 SAR per hour with a yearly renewable contract.
2. Can non-Saudi residents apply?
Yes, candidates with a valid and transferable Iqama can apply.
3. Is English proficiency required?
Yes, excellent spoken and written English and Arabic are mandatory.
4. What type of contract is offered?
It’s an hourly paid position with an annual renewal option based on performance.
5. What are the work hours?
Customer Service operates from 9:00 AM to 9:00 PM, Saturday to Thursday, with shifts assigned as needed.
6. Is there training provided?
Yes, selected candidates receive orientation and customer service training to meet British Council standards.
7. How will I know if I am shortlisted?
Shortlisted candidates will be contacted by email for interview scheduling.
🏁 Final Thoughts
The British Council Customer Service Assistant Vacancy Saudi Arabia 2025 is more than just a job posting — it’s an opportunity to become part of a global network that values education, service, and human connection. This role allows you to directly engage with learners, parents, and professionals, ensuring they receive the highest quality of support and guidance. Working in this environment helps build communication, cultural awareness, and leadership skills that last a lifetime.
Choosing to apply for the British Council Recruitment Saudi Arabia program means joining an organization that empowers employees to grow while making a meaningful impact on society. Whether you’re looking to enhance your career or start a new journey in a prestigious global institution, this position stands as a stepping stone to broader horizons. Don’t wait—apply today and unlock your professional potential with the British Council in Saudi Arabia!