Alghanim Industries Now Hiring Amazing Call Center Agent in Kuwait 2023
Alghanim Industries is one of the largest privately owned companies in the Persian Gulf region, predominantly in Kuwait. A multinational company in outlook with operations in 40 countries, Alghanim Industries is a multibillion-dollar company with more than 30 business units under its umbrella.
Name of the Company: Alghanim Industries
Designation: Call Center Agent
How to Apply: Alghanim Industries Now Hiring Call Center Agent
Phone No: +96524962000
Email: talent@alghanim.com
Website: https://www.alghanim.com/
Qualification: Good computer skills
Eligibility Criteria: Good communication skills
Job description : Alghanim Industries
Essential Job Roles:
- Comply with staffing schedules and break allowances
- Provide customers with accurate information at all times
- Address customers in a friendly tone and provide them with the best possible experience, minimizing customer wait/hold time
- Create complaint tickets correctly, in compliance with policies and procedures
- Update the database with the most recent customer information
- Handle stressed, angry and confused customers in the most positive way possible
- Escalate cases that require intervention by Shift in Charge or Call Center Manager.
- Prior experience in a customer service role
- Good communication skills
- Able to communicate in Arabic and English
- Good computer skillsRequirements for Call Center Agent at Alghanim Industries in Kuwait:
- Education: A high school diploma or equivalent is typically required. Additional education in customer service or related fields may be preferred.
- Communication Skills: Excellent verbal and written communication skills in both English and Arabic are essential to effectively interact with customers.
- Customer Service Experience: Prior experience in a customer service role, preferably in a call center environment, is advantageous.
- Technical Proficiency: Familiarity with basic computer applications and proficiency in using call center software and equipment is necessary.
- Problem-Solving Abilities: The ability to handle customer inquiries, complaints, and issues with tact and efficiency is important.
- Multitasking Skills: Call center agents should be able to handle multiple tasks simultaneously, such as managing calls, accessing customer information, and entering data.
- Patience and Empathy: Demonstrated patience, empathy, and a customer-centric approach are vital for creating a positive customer experience.
- Stress Management: The job may involve handling difficult or irate customers, so the ability to remain calm and composed under pressure is crucial.
- Flexibility: Call center agents should be willing to work in shifts, including evenings, weekends, and holidays, as call centers often operate 24/7.
Responsibilities of Call Center Agent at Alghanim Industries in Kuwait:
- Answering Inbound Calls: Respond to incoming customer calls promptly and professionally, addressing their inquiries, requests, and concerns.
- Providing Information: Offer accurate and relevant information about products, services, and promotions to assist customers in making informed decisions.
- Resolving Issues: Handle customer complaints and issues effectively, striving to find satisfactory solutions and ensure customer satisfaction.
- Data Entry and Management: Accurately input and maintain customer information and call records in the company’s database.
- Following Call Scripts: Adhere to predefined call scripts and guidelines to maintain consistency and deliver a standardized service experience.
- Upselling and Cross-Selling
How to Apply Alghanim Industries
To apply for this position, please follow the instructions below:
- Resume/CV Submission: Alghanim Industries
– Prepare an updated copy of your resume or curriculum vitae (CV)
that highlights your relevant experience, skills, and qualifications.
– Ensure that your contact information, including your full name, email
address, and phone number, is included.
– Highlight how your experience and qualifications align with the job
requirements and why you believe you are a suitable candidate.
- Additional Documents: (if required) Alghanim Industries
“Check below if the post required additional documents”
– If applicable, include any additional supporting documents such as
certifications, licenses, or transcripts that are relevant to the
position.
- Application Submission: Alghanim Industries
Choose one of the following methods to submit your application:
– Email: Send an email to the mentioned email address with the
subject line. Attach your resume, and any additional
documents as separate PDF or Word files.
– Online Application Portal: Visit provided website and navigate to the
Careers or Jobs section. Follow the instructions to create an
account or log in if you already have one. Complete the online
application form and upload your resume, and any additional
documents as specified.
- Application Deadline: Alghanim Industries
– Ensure that your application is submitted before the specified
deadline. Late applications may not be considered.
TO APPLY for this particular job post: Alghanim Industries
Send CV or Mail to: Alghanim Industries Now Hiring Call Center Agent
Contact Number:
Note: Make sure to use the contact number for sending job applications through the mentioned contact medium. Avoiding so may lead to application rejection.
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