The required jobs in the company (Al Fardan Exchange LLC) and their details:

Job title (Service Officers (Counter Staff))

Job description

* Fresh Graduate in any discipline

* Punctuality, commitment, accountability, a good team worker

* Computer Skills & Typing speed

* Excellent communication skills & ability to work under pressure

* Able to maintain customer confidentiality

* Technical expert in computer applications

* Excellent typing skills, multi-tasking skills.

* To respond in a controlled and pleasant tone even during difficult situations.

* Ready to work 7 days a week & multiple shifts & rotations.

The Role:

As a Service Officer, your role will be diverse and dynamic, involving various customer support functions. Whether it’s assisting customers with inquiries, resolving issues, or providing information, your professionalism and dedication to service will shine through in every interaction.

Key Responsibilities:

1. Customer Assistance: Respond promptly to customer inquiries, addressing their questions, concerns, and requests with empathy and efficiency.
2. Issue Resolution: Effectively handle and resolve customer complaints and issues, striving for first-call resolution whenever possible.
3. Product Knowledge: Possess in-depth knowledge of our products and services to provide accurate and comprehensive information to customers.
4. Order Processing: Assist customers in placing orders, processing payments, and ensuring smooth transactions.
5. Customer Feedback: Listen to customer feedback and gather valuable insights to improve our products and services continually.
6. Data Management: Maintain accurate and up-to-date customer records and interaction details to facilitate smooth customer interactions.

Qualifications and Skills:

• Excellent Communication: Strong verbal and written communication skills to effectively interact with customers and convey information clearly.
• Customer-Focused: A customer-centric mindset with a passion for delivering exceptional service and building positive relationships.
• Problem-Solving Abilities: Strong problem-solving skills to address customer issues creatively and efficiently.
• Multitasking: Ability to handle multiple tasks and prioritize effectively in a fast-paced customer service environment.
• Adaptability: Flexibility to adapt to changing customer needs and evolving business requirements.

Benefits of Joining Us:

1. Competitive Compensation: Enjoy a competitive salary package that recognizes your expertise and dedication as a Service Officer.
2. Professional Growth: We value your professional growth and provide opportunities for skill development and career advancement.
3. Supportive Work Environment: Join a collaborative team where your contributions are appreciated and encouraged.
4. Employee Well-Being: We prioritize the well-being of our employees and offer health and wellness benefits to support your overall health.
5. Customer Success: Experience the satisfaction of creating positive customer experiences and building lasting relationships.

Be Part of Our Service Excellence:

As a Service Officer, you will be the face of our organization, making a lasting impression on our customers and contributing to their satisfaction and loyalty. Your dedication to service excellence will be celebrated, and your efforts in making a difference in the lives of our customers will be recognized.

How to Apply Al-Fardan

To apply for this position, please follow the instructions below:

1. Resume/CV Submission: Al-Fardan

– Prepare an updated copy of your resume or curriculum vitae (CV)

that highlights your relevant experience, skills, and qualifications.

– Ensure that your contact information, including your full name, email

address, and phone number, is included.

– Highlight how your experience and qualifications align with the job

requirements and why you believe you are a suitable candidate.

2. Additional Documents: (if required) Al-Fardan

“Check below if the post required additional documents”

– If applicable, include any additional supporting documents such as

certifications, licenses, or transcripts that are relevant to the

position.

3. Application Submission: Al-Fardan

Choose one of the following methods to submit your application:

– Email: Send an email to the mentioned email address with the

subject line. Attach your resume, and any additional

documents as separate PDF or Word files.

– Online Application Portal: Visit provided website and navigate to the

Careers or Jobs section. Follow the instructions to create an

account or log in if you already have one. Complete the online

application form and upload your resume, and any additional

documents as specified.

4. Application Deadline: Al-Fardan

– Ensure that your application is submitted before the specified

deadline. Late applications may not be considered.

TO APPLY for this particular job post: Al-Fardan

Send CV or Mail to: (** Company is looking to hire Service Officers (Counter Staff))

Contact Number:  600522265

Note: Make sure to use the contact number for sending job applications through the mentioned contact medium. Avoiding so may lead to application rejection. 

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