⭐ About Accor | Reservations Agent Vacancy in United Arab Emirates 2025
The Accor | Reservations Agent Vacancy in United Arab Emirates 2025 offers an exciting opportunity for hospitality professionals seeking to grow their career in luxury hotel management. Accor, a global leader in hospitality, is renowned for its diverse portfolio of hotels and resorts, including the vibrant 25hours Hotel Dubai One Central. This role emphasizes delivering exceptional guest experiences, handling reservations efficiently, and supporting revenue management strategies.
Joining Accor | Reservations Agent Vacancy in United Arab Emirates 2025 means becoming part of a creative and dynamic team where every colleague contributes to the hotel’s storytelling culture. With exposure to advanced reservation systems like Opera Cloud, RESAweb, and Synxis, candidates will gain practical skills while enhancing their career in a supportive, multicultural environment. This position is ideal for individuals passionate about hospitality, communication, and creating memorable guest experiences.
📑 Table of Contents
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🔹 Job Overview
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🔹 Job Categories
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🔹 Primary Responsibilities by Role
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🔹 Why Work at Accor
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🔹 Candidate Eligibility Criteria
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🔹 How to Apply
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🔹 FAQs
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🔹 Final Thoughts
🔹 Job Overview
Company Name: Accor
Vacancy Position: Reservations Agent
Location: 25hours Hotel Dubai One Central, Dubai, United Arab Emirates
Interview Date & Time: Apply Immediately
Employment Type: Full-Time, Permanent
Experience Required: 1-3 years
The Accor | Reservations Agent Vacancy in United Arab Emirates 2025 role is a dynamic position focused on managing guest reservations, ensuring high service standards, and contributing to the overall success of the property. Candidates will actively engage with guests, handle inquiries, and maximize revenue using effective upselling techniques. Working at Accor | Reservations Agent Vacancy in United Arab Emirates 2025 ensures exposure to cutting-edge PMS systems and a collaborative team environment, fostering both personal and professional growth.
🔹 Job Categories
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Reservations & Front Office
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Luxury & Lifestyle Hospitality
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Guest Relations & Customer Service
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Revenue Management Support
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Hospitality Administration
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Hotel Operations
🔹 Primary Responsibilities by Role
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Actively listen and respond positively to guest questions, concerns, and requests using property-specific processes.
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Identify guest reservation needs and determine the appropriate room type.
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Verify hotel availability, room type, and rates.
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Explain guarantee, cancellation, and no-show policies clearly to guests.
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Answer questions about property facilities, services, and rooms.
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Apply sales techniques to maximize revenue through upselling.
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Support revenue management strategies including rate types, restrictions, and availability.
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Input and maintain accurate data in PMS reservation systems such as Opera Cloud, RESAweb, and Synxis.
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Ensure special reservation types (complimentary rooms, employee discounts, business rates) are correctly coded.
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Enroll guests in Accor membership and Ennismore Disloyalty programs.
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Assist Reservation Supervisor and Asst. Revenue and Reservations Manager in achieving departmental goals.
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Maintain compliance with company reservation standards and audit call targets.
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Run daily reports, check for accuracy, and handle special requests.
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Communicate effectively with the team regarding business on the books and daily strategies.
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Provide feedback to assist Sales and Revenue teams in pricing decisions.
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Ensure accurate guest profile management and merge profiles as necessary.
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Train new joiners and support coworkers in understanding tasks.
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Answer telephones professionally and maintain appropriate etiquette.
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Maintain professional appearance, uniform standards, and hygiene.
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Adhere to company and departmental policies and procedures.
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Protect company tools, equipment, and guest privacy.
Learn about new opportunities added daily
🔹 Why Work at Accor
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Gain access to all 25hours Hotels worldwide with ten free nights per year.
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Enjoy generous discounts across Ennismore bars, restaurants, and hotel bookings globally.
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Benefit from numerous offers from cooperation partners.
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Participate in exciting staff events, parties, and team-building activities.
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Be part of a vibrant, multicultural team fostering professional growth and innovation.
🔹 Candidate Eligibility Criteria
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Excellent written and spoken Arabic and English skills.
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1-3 years of experience in a similar hospitality or reservations role.
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Ability to inspire both guests and team members.
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In-depth knowledge of local attractions and tips for guests.
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Proactive, hands-on approach with willingness to admit mistakes and learn.
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Strong character and personal integrity along with professional abilities.
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Ability to work collaboratively in a multicultural environment.
🔹 How to Apply
Candidates interested in the Accor | Reservations Agent Vacancy in United Arab Emirates 2025 should submit their applications online. Ensure your CV highlights relevant experience, language skills, and familiarity with reservation systems. The selection process may involve online assessment and virtual interviews.
To apply directly, please visit the official Accor careers portal
Apply Here.
Following the application, qualified candidates will receive instructions for further assessments and interviews. Joining Accor | Reservations Agent Vacancy in United Arab Emirates 2025 provides an opportunity to work in a supportive, creative, and fast-paced environment, setting the stage for long-term growth in the luxury hospitality sector.
🔹 FAQs
Q1: What is the required experience for this role?
A1: Candidates should have 1-3 years of experience in a similar reservations or front office role in the hospitality industry.
Q2: Which languages are required?
A2: Proficiency in Arabic and English (written and spoken) is mandatory.
Q3: What reservation systems will I use?
A3: The position requires knowledge of Opera Cloud, RESAweb, and Synxis reservation systems.
Q4: Is there any benefit of working at Accor?
A4: Yes, employees enjoy ten free nights annually, discounts across Ennismore hotels and restaurants, and staff events.
Q5: What is the employment type?
A5: The role is full-time and permanent, offering stability and growth.
Q6: How do I enroll guests in loyalty programs?
A6: Guests can be actively enrolled in Accor membership and Ennismore Disloyalty Program as part of daily responsibilities.
Q7: Does this role include upselling responsibilities?
A7: Yes, the Accor | Reservations Agent Vacancy in United Arab Emirates 2025 emphasizes maximizing revenue through effective upselling techniques.
🔹 Final Thoughts
The Accor | Reservations Agent Vacancy in United Arab Emirates 2025 is an excellent opportunity for hospitality professionals seeking to grow in a global and multicultural environment. With a focus on guest satisfaction, advanced reservation systems, and revenue optimization, this role equips candidates with the essential skills to thrive in luxury hotel operations.
Joining Accor | Reservations Agent Vacancy in United Arab Emirates 2025 ensures a vibrant career path with exposure to innovative hospitality practices and a supportive work culture. Candidates will benefit from professional development, employee perks, and a collaborative team environment that celebrates creativity, diversity, and excellence in service. Apply today and become part of a global brand dedicated to redefining guest experiences.