Accor Careers Dubai 2025 – Exciting Front Office Supervisor Role at Sofitel Dubai The Obelisk

Job Overview
About the Company – Accor Careers Dubai & Sofitel Dubai The Obelisk
Available Jobs and Related Roles
Accor Careers Dubai 2025 – Front Office Supervisor Role Description
Key Job Responsibilities
Why This Front Office Supervisor Role with Accor?
Requirements and Eligibility
How to Apply for This Accor Careers Dubai Opportunity
FAQs – Accor Careers Dubai 2025

Job Overview

Job Title: Front Office Supervisor
Brand: Sofitel – Luxury & Lifestyle (Accor)
Hotel: Sofitel Dubai The Obelisk
Location: Dubai, United Arab Emirates
Department: Rooms / Front Office
Employment Type: Full-Time, Permanent
Reference: REF69306E

If you’re exploring Accor careers Dubai and aiming to step into a luxury leadership role, the Front Office Supervisor position at Sofitel Dubai The Obelisk is a standout opportunity. You will supervise daily front office operations, guide a team of Heartists (Accor’s term for its colleagues), and ensure that every guest experience reflects the brand’s French elegance and Dubai’s vibrant hospitality.

This role is ideal for experienced front office professionals ready to take on more responsibility in a five-star environment and build a long-term career with one of the world’s leading hotel groups.

Accor Careers Dubai 2025 – Exciting Front Office Supervisor Role at Sofitel Dubai The Obelisk

About the Company – Accor careers Dubai & Sofitel Dubai The Obelisk

When people think about Accor careers Dubai, they’re talking about opportunities with a global hospitality group that manages a wide portfolio of brands—from economy to ultra-luxury. Sofitel is one of Accor’s flagship luxury brands, blending French art de vivre with local culture and style.

Sofitel Dubai The Obelisk is one of the largest Sofitel properties in the Middle East and a key landmark in the city. Located in the heart of Dubai, connected to the Wafi Mall extension and near Raffles Dubai, this property offers:

595 luxury guestrooms, including 68 suites
97 serviced apartments for extended stays
Multiple restaurants and bars, including:
- A contemporary Asian restaurant
- A Gastro Pub
- A French Brasserie
- A chic patio concept
Lifestyle and wellness facilities:
- So Spa
- Outdoor pools with private cabanas
- A fully equipped fitness centre
Extensive event and business facilities:
- 1,589 sqm of meeting space
- A state-of-the-art ballroom for social and corporate gatherings

The design concept balances modernism with ancient Egyptian-inspired elements, creating a unique and memorable environment for both guests and colleagues. Joining the hotel as Front Office Supervisor means representing both Accor and Sofitel at a prestigious address.

Available Jobs and Related Roles

If you are browsing Accor careers Dubai, you’ll find a variety of roles across different brands and departments. For professionals with front office and guest-facing experience, related roles may include:

Front Office Manager – Luxury or upscale Accor hotels in Dubai
Assistant Front Office Manager – Sofitel, Pullman, or other Accor brands
Duty Manager – Rooms Division / Front Office
Guest Services Supervisor – Luxury & lifestyle properties
Night Supervisor / Night Manager – Front Office

Within Accor’s network, a successful Front Office Supervisor can grow into:

Assistant Front Office Manager
Front Office Manager
Rooms Division Manager
Operations leadership roles within Dubai, the region, or globally

(See more Accor careers in Dubai)

Accor careers Dubai 2025 – Front Office Supervisor Role Description

As part of Accor careers Dubai, this Front Office Supervisor role at Sofitel Dubai The Obelisk focuses on delivering seamless, high-touch guest experiences while leading a front office team in a busy luxury environment.

The main purpose of the role is to:

Supervise and support front office colleagues during each shift
Manage guest arrivals, departures, and in-house requests with precision and warmth
Ensure high standards of accuracy in reservations, billing, and guest data
Help maintain a welcoming, organized, and efficient front office operation

This position is perfect if you:

Have already worked as a front desk agent or guest service agent in a hotel
Are ready to move into a supervisory position with more responsibility
Want to build a long-term hospitality career inside the Accor group
Enjoy being at the centre of guest interactions and problem solving

Among Accor careers Dubai 2025, this role gives you direct exposure to luxury guests, complex operations, and a multicultural team in one of the group’s flagship properties.

Key Job Responsibilities

As a Front Office Supervisor at Sofitel Dubai The Obelisk, you’ll manage both operations and people during your shifts.

1. Guest Interaction and Service Excellence

Greet all guests in a friendly, professional, and helpful manner
Make an effort to learn and use guest names, especially repeat visitors and VIPs
Register and room all arrivals following standard procedures
Perform check-in, check-out, and room change processes accurately
Handle guest complaints, inquiries, and requests promptly and courteously
Promote positive relations with guests and ensure their needs are met or exceeded

2. Front Office Operations and Cashiering

Ensure all guest and reservation data is accurately entered into the hotel systems
Maintain your cashier float and complete accurate daily reports of all payments received
Cash personal and travellers’ cheques where applicable and assist with currency exchange
Stay updated on all modifications to accounting policies and procedures
Perform audit balances and prepare documents in a structured, organized manner
Maintain solid knowledge of standard reservation and front office procedures

3. Sales Support and Brand Promotion

Be fully aware of special promotions, including:
- Seasonal Packages
- Frequent Flyer programs
- Hotel loyalty programs
Promote these programs to suitable guests to enhance their stay and build loyalty
When guests mention onward travel plans, suggest and “sell” onward stays at other Sofitel or Accor properties where appropriate
Support upselling and cross-selling to maximize revenue while adding value for guests

4. Team Supervision and Communication

Manage and supervise tasks of front office staff to maintain optimal guest satisfaction
Conduct shift briefings to communicate key hotel activities and operational needs
Ensure your team maintains exemplary standards of appearance, behavior, and attitude
Lead by example, demonstrating the values of Sofitel and Accor in every interaction
Support colleagues with guidance, feedback, and real-time coaching

5. Standards, Cleanliness, and Organization

Ensure the front desk area is clean, tidy, and well-organized at all times
Maintain high standards of housekeeping associated with the front office environment
Support consistent application of hotel policies and procedures across all shifts
Demonstrate professionalism and resilience, especially in busy periods

6. Communication and Multicultural Skills

Communicate clearly and effectively in English, both verbally and in writing
Build rapport with colleagues and management across departments
Work harmoniously within a multi-cultural environment, respecting different backgrounds
Remain calm, composed, and courteous in challenging situations

Why This Front Office Supervisor Role with Accor?

Choosing Accor careers Dubai means choosing a pathway with a global hospitality group that offers stability, mobility, and diverse growth options. This specific Front Office Supervisor role stands out for several reasons:

1. Work with an Iconic Luxury Brand

Sofitel is a recognised luxury name under Accor, known for its blend of French elegance and local culture. Being a Front Office Supervisor here immediately strengthens your profile in the hospitality market.

2. Flagship Property Exposure

Sofitel Dubai The Obelisk is a high-profile hotel with a large inventory of rooms, suites, serviced apartments, restaurants, and event spaces. You’ll gain experience handling:

High guest volumes
VIP and long-stay guests
Complex requests and group bookings

3. Solid Career Path within Accor

Accor offers a clear career path and internal mobility. Many leaders in front office and rooms division began as supervisors and grew through training, mentorship, and cross-property opportunities.

4. Skill Enhancement in a Fast-Paced Environment

You will strengthen your:

Guest relationship management
Team leadership and coaching
Problem-solving and conflict resolution
Operational and cash-handling skills

These are all transferable skills that benefit you in any future hospitality or service leadership role.

5. International and Multicultural Workplace

Dubai is one of the world’s most international cities, and Accor hotels host guests from across the globe. Working at Sofitel Dubai The Obelisk gives you daily exposure to different cultures, languages, and expectations—essential experience for anyone building a global hospitality career.

Requirements and Eligibility

To be a strong fit for this Accor careers Dubai opportunity, you should meet the following criteria:

Education

Degree from a School of Tourism & Hotel Management, or a similar hospitality qualification

Experience

Minimum 3–5 years of relevant front office experience in the hotel industry
At least 2 years at a supervisory level, ideally in a luxury or upscale property

Skills and Competencies

Solid understanding of front office procedures:
- Check-in, check-out, and room changes
- Reservations and guest profiles
- Cashiering and basic accounting processes
Strong written and verbal communication skills in English
Ability to build rapport with guests, colleagues, and management
Capacity to stay calm and focused on guest needs, even under pressure
Ability to exercise good judgment when dealing with difficult guests or situations
Commitment to maintaining high standards of behavior, appearance, and attitude

Personal Attributes

Professional, polished appearance aligned with luxury brand standards
Guest-focused mindset and passion for service
Strong teamwork orientation and interpersonal skills
Flexibility to work shifts, weekends, and public holidays as needed

Location and Eligibility

Willingness to live and work in Dubai, United Arab Emirates
Ability to meet UAE work visa requirements, typically supported by the employer

How to Apply for This Accor Careers Dubai Opportunity

If this Front Office Supervisor role at Sofitel Dubai The Obelisk matches your career ambitions, here is how to move forward within Accor careers Dubai:

Click Here to Apply!

FAQs – Accor Careers Dubai 2025

1. Why should I consider Accor careers Dubai for my hospitality career?
Accor offers a global platform with diverse brands, strong training programs, and clear internal mobility. Building your career here can open doors to roles in other cities, countries, and hotel segments.

2. Do I need prior experience with Accor to apply for this Front Office Supervisor role?
No. Prior Accor experience is an advantage, but not required. What matters most is your front office background, supervisory experience, and alignment with luxury service standards.

3. Can this role lead to management positions within Accor?
Yes. Many Front Office Supervisors progress to Assistant Front Office Manager, Front Office Manager, Duty Manager, or Rooms Division roles within the Accor network. Performance, attitude, and continuous learning are key.

4. Are there other Accor careers Dubai beyond front office?
Absolutely. Accor offers opportunities across F&B, housekeeping, spa, sales, marketing, finance, engineering, and more. Once inside the group, you can explore roles across departments and brands.

5. How competitive are Accor careers in Dubai?
Roles in major properties like Sofitel Dubai The Obelisk are highly competitive, as Dubai attracts hospitality professionals from around the world. To stand out, present a strong mix of technical front office skills, proven guest service excellence, and leadership potential.

If you’re serious about building a long-term, international hospitality career, this Front Office Supervisor position is one of the most attractive Accor careers Dubai 2025 opportunities—combining luxury service, real leadership responsibility, and global growth potential within a world-class hotel group.