Abu Dhabi customer service jobs 2025 are creating exciting opportunities for professionals ready to lead in one of the region’s fastest-growing sectors. Adecco, a global leader in talent and workforce solutions, is currently seeking a Customer Service Operations Manager for a prestigious client in the UAE. This six-month onsite contract role, based in Dubai, involves overseeing customer support teams, driving service excellence, and aligning operations with IT and AV solutions. Ideal for candidates with over 10 years of experience, including at least 5 in management, this position offers the chance to enhance leadership skills and influence customer satisfaction.
Table of Contents
-
Job Overview
-
About Adecco Middle East
-
Available Jobs at Adecco UAE
-
Job Description
-
Key Responsibilities
-
Why This Role is a Great Career Opportunity
-
Requirements for Applicants
-
How to Apply
-
FAQs About Abu Dhabi Customer Service Jobs 2025
Job Overview
Abu Dhabi customer service jobs 2025 are presenting excellent opportunities for professionals eager to lead service teams in dynamic industries. Adecco, a global leader in workforce solutions, is hiring a Customer Service Operations Manager for a prestigious client in the UAE. This contract role, based onsite in Dubai for six months, focuses on driving customer-first operations, improving service delivery, and aligning support functions with IT and AV solutions. It’s a high-impact position designed for experienced managers who thrive on building efficient workflows, coaching teams, and ensuring customer satisfaction at the highest standards.
About Adecco Middle East
Adecco is the world’s leading talent advisory and HR solutions company, with a mission to make the future work for everyone. In the Middle East, Adecco has become a trusted partner for top organizations across industries, providing talent acquisition, workforce planning, and contract staffing solutions.
Highlights:
-
Global presence with operations in more than 60 countries.
-
Expertise in contract, temporary, and permanent staffing.
-
A reputation for building careers in technology, operations, and customer service.
-
Committed to diversity, inclusivity, and equal opportunities.
Choosing Adecco UAE careers means joining a partner network that connects you with prestigious employers across the region.
Available Jobs at Adecco UAE
Alongside the Customer Service Operations Manager role, Adecco often recruits for positions such as:
-
IT Project Manager – Dubai
-
Technical Support Engineer – Abu Dhabi
-
Sales Operations Specialist – UAE
-
CRM Analyst – Dubai
-
HR Business Partner – Abu Dhabi
👉 See more jobs in Dubai and Abu Dhabi through Adecco careers
Job Description
The Customer Service Operations Manager will oversee and optimize customer support across multiple channels, ensuring consistent, high-quality service delivery. The role involves managing service teams, defining key performance metrics, and implementing best practices to boost customer satisfaction.
This is ideal for professionals with over 10 years of experience in customer service or operations, particularly in IT, AV, or enterprise technology sectors. Candidates must demonstrate leadership, process improvement, and expertise with CRM systems like Zoho.
Key Responsibilities
As a Customer Service Operations Manager in Abu Dhabi/Dubai, you will be responsible for:
-
Customer Service Management
-
Leading daily operations across phone, email, and other channels.
-
Developing strategies to increase customer retention and satisfaction.
-
-
Operational Efficiency
-
Defining KPIs such as SLAs, CSAT, and first response times.
-
Streamlining workflows and implementing self-service tools.
-
-
Team Leadership & Development
-
Recruiting, coaching, and conducting performance reviews for service teams.
-
Building a customer-centric culture that prioritizes accountability.
-
-
Process Improvement & Reporting
-
Driving continuous improvement initiatives.
-
Analyzing service data to provide actionable insights.
-
-
Cross-Functional Collaboration
-
Partnering with sales, pre-sales, logistics, and IT teams.
-
Aligning customer support with AV/IT service solutions and contracts.
-
Why This Role is a Great Career Opportunity
Joining Adecco for this customer service job in the UAE comes with multiple advantages:
-
Prestigious Clients: Work with leading enterprises in IT and AV industries.
-
Leadership Impact: Directly influence customer satisfaction and retention.
-
Career Growth: Strengthen managerial expertise in a regional hub for innovation.
-
Short-Term Flexibility: A 6-month contract with potential for future opportunities.
-
Professional Development: Exposure to global best practices in customer experience management.
This is an exciting chance to elevate your customer service career in Abu Dhabi and Dubai.
Requirements for Applicants
To be eligible for the Customer Service Operations Manager role, you must have:
-
Education: Bachelor’s degree in Business, Operations, or related field (MBA preferred).
-
Experience: 10+ years in customer service/operations, with 5+ years in management.
-
Industry: Background in UCC, AV, IT distribution, or enterprise technology preferred.
-
Skills: Strong leadership, process optimization, and CRM (Zoho) expertise.
-
Attributes: Customer-focused mindset, problem-solving ability, and cross-functional collaboration skills.
How to Apply
Interested candidates can apply via the Adecco careers portal:
⚡ Tip: Apply early as Abu Dhabi customer service jobs attract experienced professionals across the Middle East.
FAQs About Abu Dhabi Customer Service Jobs 2025
1. Is this a permanent or contract role?
This is a 6-month contract position based onsite in Dubai.
2. What experience is required?
Applicants should have 10+ years in customer service/operations with at least 5 years in a managerial role.
3. Do I need IT industry knowledge?
Yes, experience in IT, AV, or enterprise technology sectors is preferred.
4. What CRM systems are used in this role?
Candidates with Zoho and CRM reporting expertise will have an advantage.
5. Why should I apply through Adecco?
Adecco connects professionals with prestigious global clients and provides support throughout your contract, making it a trusted partner for career growth.